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“Perfect location but average hotel” 2 of 5 bubbles
Review of Parkhotel Luna Mondschein

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Parkhotel Luna Mondschein
Ranked #12 of 26 Hotels in Bolzano
Viersen, Germany
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Perfect location but average hotel”
2 of 5 bubbles Reviewed 24 August 2014

we stayed here for 2 nights as part of our cycling holiday.
The location of the hotel is perfect but somehow the hotel did not hit the spot with us. The staff at reception were ok and the rooms are ok too. Our room was at the end of the corridor and was rather small, dark and dated but clean with a spacious bathroom. The gourmet experience at the restaurant did not happen. It was a mediocre 3 course meal with inattentive staff who somehow treated us halfboard guests as second class guests in comparison with their a la carte customers.
Breakfast was good with plenty of choice.
The wifi was sporadic and unreliable all over the hotel.
The hotel has a lovely garden to the front and has secure parking for bicycles.

  • Stayed August 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Cloggy55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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280 reviews from our community

Traveller rating
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    128
    60
    23
    5
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Ormond Beach, Florida
Level Contributor
274 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
4 of 5 bubbles Reviewed 11 April 2014

I hadn't stayed here in a while because the last time we stayed (we have stayed several times here), the service was absolutely unacceptable. But we wound up staying here again (a year and a half later......) and the service was ok and our room was fine. this place, and what's best about this place, is the location. You can't get much better, honestly! Other than that, the acconodations are clean but dated, with old and uncomfortable beds. If you need somewhere with great service, you should certainly look elsewhere. The breakfast is quite good, but again, the service there is not friendly in the least. Location, location, location......

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank bonsai35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bamako, Owner at Parkhotel Luna Mondschein, responded to this review, 21 May 2014
We are sorry to hear that your experience in our hotel wasn`t as we hoped it to be.
What we can do now, more than apologize, is to try to improve our customer service
and as well the comfort of our rooms.
It will be a big help for us, if you could give us more details about the unfriendly service that you had experienced; was it at the reception desk, restaurant, bar or maybe with other hotel staff ?
That will help us concentrate in a specific area, so our service will be rapidly improved.
Apologizing once again, we hope that we will see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reichertshausen, Germany
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 8 December 2013

In July we booked a double room for 2 nights for a special weekend in December. Everything confirmed in writing. On arrival there was a “problem”, and they had not got a double room for us. They had messed up.
All they could offer were 2 single rooms for the first night. After long debate we had no option but to accept. The rooms were tiny and looked over the car park roof.
There was no apology, no effort to make things right. A simple gesture such as a bottle of wine delivered to our room might have helped us to forgive them – but nothing.
On the second day they sent a staff member to move our luggage to the double room, but when we got there it was not made up. We had to take everything back to our single rooms!
The final insult was at check-out. They offered to give the 2 single rooms for “half price” which meant they cost the same as the double room we should have had in the first place. In was only after absolute insistence that (a) they had not provided what we booked and (b) we should have some recognition for all they had messed us about that the offered not to charge for the parking. Big deal!
Overall the hotel was old fashioned, dingy and extremely overpriced. Breakfast was somewhat chaotic. The breakfast room was too small so people were queuing for a table, and the 2 unfortunate staff totally overstretched.
Not recommended.

  • Stayed December 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Erik B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 16 October 2013

We had 4 beautiful days at The Luna Hotel in Bolzano. What a gem of a hotel with it's lovely gardens and outdoor terrace. The rooms were terrific and we were with a tour group so I am sure we didn't have the best rooms, but they were large and comfy with big down comforters. The breakfast buffet was the best we had on the tour. Service was first rate and you couldn't beat the location which was right in the town center. Highly recommend this lovely hotel. The Happy Retirees.

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 308j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dederang
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

What an amazing place! Firstly the car parking, under cover, nice and secure. Ok, we did not find the entrance at first due to the one way streets, but once in the Via Molini, no problem. Perhaps a note on the brochure to explain the one way traffic would make it easier.
Nice reception, pleasant and helpful staff and the lift worked like a charm. Yes, the décor is a bit dated but spotlessly clean. The room spacious and inviting, and we enjoyed the balcony overlooking the well cared for gardens. The bathroom was clean, relatively modern and everything worked well. Good bed, not too soft, we slept rather well. Breakfast was a delight,
wonderful and healthy food, nice setting, large windows open to the gardens. Loved the Van Gogh restaurant, the meals, the wine and the atmosphere create a perfect setting. Love to come back one day.

Room Tip: Rooms facing the gardens and at higher floors are quieter and offer a better views.
See more room tips
  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Henry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Hague, The Netherlands
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 24 August 2013

Stayed two nights at Hotel Luna Monschein. It was fine in every respect as well as being good value-for-money. I especially appreciated the spaciousness of the place (wide corridors, high ceilings, and big rooms & bathrooms). My wife noted that some items (like carpets & curtains and general decorating) are now well out-of-fashion, but I found it entirely acceptable because they were all very clean and far from being worn-out. Indeed, everywhere was super clean. The most important items (beds & bathroom fittings) are fully up-to-date. So, we will have no hesitation about rteurning to this hotel.

Breakfast had everything one could reasonably wish for, and we had one dinner in the restaurant, and it was delicous and well-served.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Anon707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 August 2013

Excellent hôtel offrant de très bonnes prestations : accueil, service, restaurant, chambre, garage. Superbe parc avec chaises longues et fauteuils. Un petit coin de paradis à recommander.

Gorgious hotel which offers all you need: friendly reception, great service, very good restaurant, parking lot. Great park with deck-chairs and armchairs. If it is not Paradise on Earth, then it is very close to it...

Ausgezeichnetes Hotel mit sehr guten Leistungen. Rezeption, Service, Restaurant, Zimmer. Wunderschöne Parkanlage mit Liegestühlen und Sesseln. Ein Stück Pariadies, das man nur empfehlen kann.

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 60RLC60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Parkhotel Luna Mondschein

Property: Parkhotel Luna Mondschein
Address: Via Piave 15, 39100 Bolzano, Italy
Phone Number:
Region: Italy > Trentino-Alto Adige > Province of South Tyrol > Bolzano
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa
Hotel Style:
#3 Spa Hotel in Bolzano
#5 Luxury Hotel in Bolzano
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Parkhotel Luna Mondschein 4*
Number of rooms: 78
Official Description (provided by the hotel):
Green oasis in the center of Bolzano. ... more   less 
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Also Known As:
Parkhotel Luna Mondschein Bolzano

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