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“paper thin walls”

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Palace Merano Espace Henri Chenot
Ranked #28 of 56 Hotels in Merano
Chaplin, Connecticut, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“paper thin walls”
Reviewed 28 March 2012

Hotel and spa are superb EXCEPT for the room I have...my daughter took my room because after two days in this one she was totally sleep deprived. My hearing isn't as good as hers so we switched because the hotel was fully booked. This is a terrace room but apparently they made two rooms into one at some point and there is a connecting door between rooms. Any noise near this door is like having someone in your room. Whenever the guest in the adjoining room walks near the door it makes the floor squeak as if this person is in the room. It is a double door, you would have to open two doors to go from one room to the other, so the hotel packed the space between these two doors with pillows which has probably helped a little but not enough. This is my second morning in this room and both mornings the cleaning staff (one man in particular) has started his vacuum up at 8:40 am even after I complained yesterday. Not much of a spa if you can't get any rest.

Room Tip: stay away from the terrace rooms...not worth it.
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  • Stayed March 2012, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Janeen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Derbyshire, UK
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 23 July 2006

Palace Hotel, Merano, Italy (July 2006)

The Palace Hotel is a very grand building indeed, conveniently located in the centre of the town but with a beautiful park and gardens. Although without quite the style of, say, Baden-Baden, Merano does have some very fine buildings, a beautiful old quarter with rows of arcaded shops, and an incomparable Alpine location.

Public areas are spacious, grandiose and sumptuously furnished. Unlike many old grand hotels, the Palace is not run down, nor do the owners appear to have surrendered to low budget, mass tourism. Unfortunately the beds in the room we were first allocated were old (wooden antique) and very hard, emitting a variety of squeaks and other noises, whenever the occupant turned over in the night, rendering sleep almost impossible! We moved to a different room the following morning, but conversation with the domestic staff showed that the problem was well known.

Both rooms were spacious; while the first room had traditional furniture and a polished wood floor, the second had been refurbished and was very well appointed, with top quality fittings and refinements, including electrically operated shutters and awning. We strongly recommend asking for a room at the back of the hotel, overlooking the garden. Rooms there are mostly significantly larger than those at the front and all have balconies. They are well worth the modest extra price (+40 Euros in July 2006}. There is an excellent part indoor/part outdoor pool and lavish spa facilities.

Unfortunately, the Palace is let down by aspects of the food and service. Dead flies floated on the pool for the first 2 days of our stay. There was no information in the room re opening times of the spa. When we visited spa reception to ask what facilities were available for guests not taking the Kur we received a puzzled stare. Kur guests clearly had priority and took breakfast on the dining room balcony, whereas we ate in the garden. Breakfast, served outdoors as the weather was good, was only a slight improvement on the usual perfunctory Italian experience, with plastic sachets of butter, individual pots of preserves and a modest selection of cold meats, cheese and bread. When by the pool no one came round to ask if we would like any drinks or refreshments. Service was impersonal and, in the case of some members of staff, lacking in warmth and friendliness. We overheard one of the receptionists being distinctly rude to another guest.

A local resident told us that the hotel was recently sold by the owners, who were in financial difficulties, and acquired by a firm who proceeded to get rid of the old staff. If this is correct, it might well account for some of the problems we observed.

We did not eat in the hotel apart from breakfast, but the restaurant has 15 points in Gault Millau.

In summary, wonderful location, magnificent building and excellent facilities. If management can get the service up to scratch and provide a proper 5 star breakfast, it will be possible to recommend it more wholeheartedly.

Stayed June 2006
Helpful?
21 Thank Ecclesall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palace Merano Espace Henri Chenot

Property: Palace Merano Espace Henri Chenot
Address: Via Camillo Benso Conte di Cavour 2, 39012, Merano, Italy
Region: Italy > Trentino-Alto Adige > Province of South Tyrol > Merano
Amenities:
Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in Merano
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Palace Merano Espace Henri Chenot 5*
Number of rooms: 147
Reservation Options:
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Also Known As:
Palace Merano Espace Henri Chenot Hotel Merano
Palace Hotel Merano

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