I have stayed at many spas over the years and this was by far the best experience I have had. I chose the "Love in the castle" package. The spa treatments were absolutely top shelf. The massage was the most therapeutic experience I have had at a spa so I was really impressed. The food was delectable and dining was an absolute pleasure. Every course at dinner was equisitely prepared fare from the region.
The service was also wonderful. Cristina from the restaurant staff was not only friendly and funny but always attentive. She made dinner such a joyful experience.
I found the room to be tastefully decorated and what you would expect from an old castle. The front desk staff was also lovely. They were always willing to be of assistance with information and patient with us forgetting our keys. They were not only helpful but truly personable.
The spa was sparkling clean which isn't always the case especially with older properties. The property is maintained to the highest standard. The garden in the rear is quite beautiful and I would have loved to have seen in it in the summer.
The only recommendation I would make is that I think they should place a bottle of water in your room. They are offered gratis in the spa. On the first night, I took a shower and the water was a bit rusty for the first few minutes but this was resolved quickly by allowing it to run for a few minutes. I live in Italy so wasn't put off by this especially in a 12th century castle.
Merano was a brief walk down the hill and typical of an old spa town. It was charming and quaint.
We also visited the museum in Bolzano and viewed the iceman exhibition which was quite interesting.
My friend went skiing for the day and it wasn't far from the hotel as was specified.
As far as the negative review I read, I made sure I didn't use the telephone so I didn't have any issues with the hotel upon check-out. I confirmed every aspect of our stay prior to booking right down to the taxes. Our bill was true to the quote we were sent but you are charged for beverages. We paid for wine, cappucino's and water I took from the minibar.
I would highly recommend this spa for an overall wonderful experience you won't forget. It was luxurious but in an understated way that was pleasant. It was a bit pricey for the weekend but I thought well worth it considering what we received. Our package included half board, facial, massage and peeling for two. In addition, we received welcome flowers and a bottle of prosecco with a fruit basket.
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