Never been to Meran and selected Hotel on basis of reviews on the site. Suburban location among villas is a touch remote but we found the hotel without too much trouble. The relatively ordinary patch of ground has been cleverly enhanced by all sorts of decorations, good architecture and furniture. Room (in the newish extension) also very nice. We had half board and choose from a menu that gave a few choices for each course. That is when the trouble started. Already on the first evening we were wondering about a somewhat slow service, lots of eye rolling between us and the neighbouring tables...second evening not much better...on the third we were lucky but one had to feel uncomfortable as the table next to us sat for nearly one hour without getting any more food after the second of five courses. When I mentioned this to the Maitre d' and asked him to have one of the owners to come and see us he told us to go to reception after dinner and speak to one of them. Which I did - not suspecting to get a drubbing from the owner's wife. How could I dare to complain about them/her to staff, I was a guest (sic) in her house....etc etc I always thought that the Tyrolian mind was a tad closed by the presence of the mountains and that one should not expect polished charme but to be treated like this as a paying guest with a valid complaint sets a new standard in arrogance. I guess the reader can sense that the hotel will not see us again and anyone who expects somewhat speedy service in the restaurant would be well-advised to stay clear. Pity, the breakfast buffet was very nice (you can even press your own juices). The irony is that the hotel makes a lot of the fact that it is family run, but they don't seem to wish to interfere with staff in the restaurant, the husband of the house was pretty invisible - maybe ordering more wine, there is a 3500 Euro Grand Cru on the Wine List in case you are a connoisseur
- Official Description (provided by the hotel):
- Our Ansitz Plantitscherhof, the 4-star hotel above the rooftops of Merano, particularly impresses with its high standards of quality. It is evident throughout the premises: from the cellar - where our vintage wines are stored - to the roof, where we offer our Body & Mind Programme with our guests on the terrace. Come and visit us. We look forward to seeing you. ... more less
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- Also Known As:
- Ansitz Plantitscherhof Merano