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“Terrible Hostel”

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Ostello della Gioventu' Giovane Europa
Ranked #26 of 33 Speciality Lodging in Trento
Jerusalem, Israel
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Terrible Hostel”
Reviewed 4 August 2013

This hostel is NOT recommended at all! The staff was very unwelcoming, impolite and inconsiderate. The location is awful! For two females spending the night at a hostel we felt very unsafe outside as well as inside of the hostel. There was VERY loud music playing all night from the street below, strange people wandering in the streets right next to the entrance of the hostel, including a group of prostitutes.

Room Tip: Find a different hostel or stay at a different town!
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  • Stayed July 2013, travelled with friends
    • Value
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Helpful?
2 Thank n00lz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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124 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Barcelona, Spain
Level Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 15 March 2013

This hostel was kind of impersonal. Same happens with rooms, which have just a closet/locker, table, chair and bed.

Although the temperature in the room was moderately warm, the water from the shower was almost cold; which led to an even lower temperature inside the bathroom. The shower head was just a simple pipe so it is difficult not to get your hair wet.

There is no Internet on the hostel and is next to impossible to connect to Trento's public wifi. When you get to the exact point in the hostel where you can connect to this wifi ("Luna") you'll be asked to register with an Italian mobile phone number or either use your credit card. For the price it is unthinkable not to have Internet connection on the hostel.

There is small (tiny) breakfast included in the price, which consists on a mug of coffee from a machine and two small crackers with strawberry marmalade.

At least the staff was kind and they changed our reservation in the moment (though I only got an automatic reply to an e-mail previously sent). Also, bed linen is included and the hostel and the rooms are clean. Train station is close from here.

Nevertheless I would rather not stay here if I came back to Trento. The alternatives in this city are more expensive, but maybe more worthy for the price.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
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Helpful?
2 Thank Gorg0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Trento hotels

New South Wales, Australia
Level Contributor
146 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 31 March 2011

From the review in Lonely Planet, we expected a little more from this place. Even a warm welcome, a smile, something. Instead, from the moment we arrived, we were treated as though we were just a nuisance that had to be dealt with.

The rooms were clean, but very cold, and the metal beds/door handles/table/chair meant that in the freezing&dry weather, static electricity was rife and shocks abounded. Not well thought out at all. The heating worked which is good because the bedding is completely inadequate.

We were in a disabled triple room for two nights and then moved to a normal double - the shower in the first room, being accessible, wet the entire bathroom. AND THE HOSTEL DOES NOT PROVIDE TOWELS. Not for a fee, not at all. And nowhere could I find mention of this at the time of booking, either. I've never seen this. Maybe I just don't stay in enough hostels.

The breakfast is pathetic. Even by hostel standards. The coffee and tea are pre-sweetened. The food is inedible and so heavily preserved it would probably last 3 years lying on the side of the road. And the allocated servings are so tiny, not even a baby would be satisfied. I would rather keep the E2 they probably add to the room charge to cover this "breakfast" and buy myself an espresso & cornetto.

And then, don't get me started on the service. We booked for a number of nights. We decided we wanted to stay an extra. We were told this was possible but we would have to change rooms as a group with a wheelchair was coming. We had no issue with that. We were told to pay upfront, 48 hours in advance. Ok, so we did that too. We were told we would have to check out at 10am and check back in at 3pm. Fine, fine, we could do that too. So morning comes and we check out. It's a new girl on the desk. She has no idea what's happening. She speaks no English. She tells us there is no room for us. We say we've already paid for one. We communicate that we have a different room because we were asked to change rooms. She says ok, check in at 3pm. We ask where we can leave our bags. She says in a locker. E6 for each bag. We say no. Etc etc etc. We say ok, we want our money back then, and we'll leave. She says she doesn't understand. Etc etc etc. Finally, one of the cleaning staff, who speaks good English, comes along. We explain the situation and explain that we will not pay 12 Euros for our bags to be stored, when we are staying another night, we're not leaving later that day! So she finally relents and lets us put our bags in the room we will have for that night. IT IS CLEAN. IT IS EMPTY. NO ONE USED IT THE NIGHT BEFORE. So why we couldn't just have the room then and there is completely beyond me. Furthermore, we had to give in our passports AGAIN, pay a key deposit AGAIN, sign all the forms AGAIN...

Terrible service, terrible staff, dreadful policies. It may be the cheapest place in town but boy do you know it.

Room Tip: Go to another hotel.
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  • Stayed December 2010, travelled as a couple
    • Value
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    • Service
Helpful?
4 Thank PrincessBella67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Turin, Italy
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 28 March 2011

Good location, very close to the stations and to the center, although it's very difficult to find a free parking.
This is the only goos thing of this hostel.
The receptionist who made our ckeck-in was ok, but she made us pay more than the fares showed on the website and in the reception, because they were referred to 2010 and they hadn't changed them yet.
The room was ok, a part of the very small double bed, the extremely hot and dry air, and the noise from the trains outside.
Breakfast was awful: the coffee machine was broken and it was not possible to have tea, too! Breakfast was a box with a juice, some honey and two rice crackers. The cutlery was supposed to be disposable, but my knife was dirty of honey. If you wanted an extra breakfast you had to pay 2€ more (in any bar for the same price you can have a coffee and a croissant).
There is no kitchen for the guest so you have to eat always out and Trento is quite an expensive city to eat at a restaurant or pizzeria (unless you don't eat kebab at every meal!!)
We lost the key of our car, and the receptionist, instead of helping us looking for it, wisecracked about it.
We also saw her talking to another guest on the phone, who was complaining because the TV was not working, and the receptionist answered to her very unkindly and looked at us like the other guest was annoying her.
We wanted to leave our baggage during the day we left, but each locker costed 3€, so we left it for free at the Public Library.

  • Stayed January 2011, travelled as a couple
    • Value
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Helpful?
3 Thank EleanorBuvby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rybnik, Poland
Level Contributor
132 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 19 October 2010

The location of Giovane Europa is both and advantage and disadvantage of the place. It’s near the railway station and city center, but finding a parking space in the area is very difficult, so the place is not recommended for car owners. The rooms are spacious and tidy, but a bit dark in my opinion. The building is quite big, and the decor is cold, so it’s not very homelike. The free breakfast is very simple – one will obviously await something more filling.

  • Stayed May 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kajteks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancashire
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 16 May 2010

We asked for a double and were told that they only had "French" doubles available. Apparently this means a large single bed - I'm 5'5" and my partner is 6' so we're not that tall but there was not enough space in the bed for the two of us. The beds don't have proper mattresses - it's just foam so it was the most uncomfortable night we had all holiday.
The staff generally just about manage to be polite but they are not friendly and if you ask them a question they can't be bothered to help you - they just tell you to go tourist info in town.
There is a kitchen but it has been blocked up and guests can't use it - breakfast is included but it is pretty grim and if you try to take it out of the dining room to eat on the tables outside the staff will tell you off!
Similarly, the Internet station has been removed - it's as though they want to make the place as unwelcoming and sterile as they possibly can.
It says that it has been rennovated recently but they must have missed our room! The shower was really old and had some suspicious marks in it - we just used as quickly as possible.
All in all, I would say - Avoid this place and spend a few extra Euros on somewhere that gives you a bit of value for money and that actually wants your business!

  • Stayed April 2010, travelled as a couple
    • Value
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Helpful?
3 Thank LadySki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europe
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 September 2009

When we arrived we were told our double wasn't available for the first night of our booking but they did offer us separate dorms bed. We then discovered there's no communal kitchen for cooking your own food (like most hostels provide).
The double we were in was clean and comfortable. The hostel is in a great location beside the train and bus stations. We didn't mind the noise of the trains because it didn't go on that late in the night and in the morning the view of the mountains was great.
The staff were a mixed bunch - some friendly, some aloof.
Perfect for the budget traveller (except for no cooking facilities). Don't expect much from breakfast.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BudgetBuddies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ostello della Gioventu' Giovane Europa

Property: Ostello della Gioventu' Giovane Europa
Address: Via Torre Vanga 9, 38122, Trento, Italy
Region: Italy > Trentino-Alto Adige > Province of Trento > Trento
Amenities:
Beverage Selection Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #26 of 33 Speciality Lodging in Trento
Price Range (Based on Average Rates): £
Number of rooms: 32
Official Description (provided by the hotel):
In a place where you cannot find any races' distinction or colors' or religions', all these differencies make the atmosphere magic, and the hostel becomes a very big house in the world. Youth Hostel "Giovane Europa", offers 32 rooms, starting from 1 to more beds. Every eoom has its own private bathroom and shower, lift accessble for wheelchair. The hostel totally good overwhelmed with its city giving a touch of universal joy. ... more   less 

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