If you look for a nice place to sleep, Sant' Elena is definitely a good choice. Rooms are large, with high ceilings and plenty of light. Bathrooms are a bit outdated, but still good. The location of the hotel is nice, in the green are of Venice. Although it takes a bit of time to reach San Marco Plazza by vaporetto, I would definitely choose again this area as it is quiet green and does not have the "canal smell" of most other places in Venice.
On the down side I have to mention the service which is annoying. Reception people are not really caring for tourist. Most times we asked support from them like indications for a good restaurant, or travel arrangements, etc., they were not really supportive and they looked like we were bothering them. I can imagine they are not happy repeating the same things to every tourist visiting their hotel, but sorry this is their job and they have to do it well. Same observation for waiters at breakfast. Each order for a capucino or some extra that was not at the self service buffet was a big pain for them. Needless to say that breakfast in general was not up to our expectations in Italy, in terms of food quality and variety. Altogether, this is a hotel that gives a feeling of not being properly managed.
- Official Description (provided by the hotel):
- Our romantic boutique hotel owes its secluded ambiance to the former convent in which it is housed and of which it still retains much of the original structure: the high walls and the imposing façade conceal unexpected gems such as the impressive spiral staircase and the amazing garden furnished with comfortable chaise-lounges. Venice, with its historic center and beautiful architecture, can be reached with a pleasant stroll along Riva degli Schiavoni, or in just a few minutes by waterbus. ... more less
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- Also Known As:
- Best Western Venice
- Venice Best Western