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“Great locations great hotel.”

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Best Western Premier Hotel Sant'Elena
Ranked #59 of 384 Hotels in Venice
Certificate of Excellence
GreenLeadersSilver level
Reviewed 21 August 2014 via mobile

My family and I stayed at this hotel from July 29 to August 2.
I decided to book this hotel after reading the great reviews from trip-advisor from other guests. First off all let me say that the location is excellent a 20 minute walk to St Marco square and the walk is a path way along the water. The location is great if you have children also because it is located next to a massive park that has playgrounds and swings and even a small soccer field. The area is totally green and full of families. There is even a wonderful pizzeria there that serves up some wonderful pizza and polenta with great prices (locals eat there).
As for the hotel itself it is truly run by professionals who care about their guests their business and reputation. All rooms are very well kept and very well cleaned. The house cleaning was never an issue our room was always made up with fresh linens and clean towels. Sinks showers and floors always shinny. Our room had double sinks in the washroom and free wi fi.We had a corner unit on the 4th floor that even had a small balcony. The front desk staff always greeted us with a smile upon our arrivals and always looked professional and friendly.
The complimentary breakfeast was very good and a nice way to start the day before embarking into the heart of Venice. The selection was not very big which is fine. However the quality of the food was very good. Fresh items and tasty.
I am not sure when or if I visit Venice again but if so I will defiantly book this hotel again. A truly wonderful and professional hotel.
Special props to the server at the breakfast room. I belive he was Eastern European he did a great job caring for his guests and even gave my son a blow up soccer ball as a gift and made my son every morning a hot chocolate drink.

P. Maniatopoulos

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
8  Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 18 August 2014

Venice was the first stop on our 9 day stay in Italy. We snagged a water taxi to the hotel, and the dock was an easy 5 minute walk or less (depending on luggage). The hotel is set off away from all of the hustle and bustle of St. Mark's Square, and other high traffic. We were able to check-in without any fan fare, just passports.

Pros:
-Affordable
-Updated rooms in line with today's standards.
-Nice breakfast spread. Although, after 4 days it was just okay. (Not their fault, that was personal)
-Helpful and friendly staff
-Historical charm - an old building with spiral staircases. It was something different.

Cons:
-Don't really have any. It's not in the best of neighborhoods. But that was also the draw for us, is being away from it all. There was never any fear of anything happening to us.

Our four day stay in Venice helped us log over 21 miles of walking. It was a great stay at this hotel, just be prepared and bring your sneakers. I will definitely stay here again, and recommend it to anyone considering this hotel.

  • Stayed: April 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
3  Thank ShayC24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014 via mobile

We had the privilege of staying here for our first wedding anniversary. We chose the Sant Elena because it was away from the hubbub of st mark's square. However, given the size of the Island the hotel was about a 20 minute walk away. From sant elena we were able to get a water bus (5 mins) to the Lido and also a water bus direct to Murano.

A former nunnery, the hotel is situated just outside a gorgeous local park and a 10 minute walk from the gardini biennale so this made for relaxing surroundings.

Our room was clean and very much in italian modern design so a little bit soulless but the bed was super comfortable. The breakfast was ok, not as amazing as people have made out a limited selection but the pastries were amazing - the highlight was being able to eat breakfast alfresco in the courtyard where I also noted the had villa style rooms available. The staff were friendly and efficient.

For a short break we would definitely stay here again. If you like to be away from the melee of tourists and tourist traps (and in Venice it's hard to do this!) this is a great hotel to stay!

Oh and extra tip- there's a cool family run restaurant just 2 mins away from the hotel that serve great authentic pizza!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Pamela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2014

When we arrived, we were made to feel very welcome. The room was lovely and clean and the beds were very comfortable. The food was lovely, especially the breakfast with lots of choice. The hotel staff where very friendly and gave us a map of the island. About a 25 minute stroll into St Marks Square and the views from the walk we're beautiful. I would definitely stay in this hotel again and would certainly recommend it to anyone who wants to visit Venice.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank TPMH69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2014

It was easy to book this hotel on the web whilst we were actually in Italy. We didnt know whether we would have time to get there (Venice) so had not pre-booked.
We had paid a deposit for the room via Visa although received a call on the way that our card didnt go through correctly. That caused us concern since we then thought we would have to start looking for accommodation however, they were nice enough to retain our room until we arrived to fix it up.
Initially I was skeptical on the location being away from the main centre but I was pleasantly surprised. The parkland was a contrast to the crowds of the city & there is a nice canal behind the hotel which was very pretty at sunset & early morning.
We ended up having dinner at a restaurant next to the Ponte Di Rialto and took the vaporetto back at night which was a nice experience. Dont let the position put you off. It was easy and a good night tour on the boat at the same time.
The room was quiet, clean, well appointed and a good size (for a hotel in Venice!) with free Wi Fi.
The staff were very helpful with directions and we had a good breakfast in the morning. Dont forget to check the toast though. If you leave it on, it will be a burning cinder when you remember!
The only downside would probably be if it was raining since it is a 5-10 minute walk with suitcases from the vaporetto stop with no cover through the park & Street. We were there on some nice days though and had no issue. It would be approx 30 Min walk to the centre.
We will definitely stay here next time.

Room Tip: Probably 3 floors or higher "should" have some sort of a view. Some face inwards though.
  • Stayed: September 2013, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank ace1t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2014

The location is really nice. A quick 5-10minute vaporetto ride to St Marks Square. It's very quiet and tranquil in St Elana, a real change from the hustle and bustle of the touristy parts of Venice. The hotel is nice, it looks great as soon as you walk in, and the room is very comfortable too. My problem with this hotel is the customer services which is pretty poor and the fact that they advertise as a 4star hotel but don't have what I would think are basic amenities.

The customer service was the biggest disappointment. There were a number of issues, which I wont bore you with, but the most frustrating was the shower. The shower head in our room was broken. Water was still coming out, but it was seeping down one side so the pressure was really bad. We told the front desk that evening and it felt like we have to beg them to look at the shower head. They finally agreed that instead of changing it immediately (like any other hotel would do) they would look at it to see if we were right. Presumably this means they thought we either didn't understand how to work their shower, or we were just lying!! When we came back to the hotel we were told they looked at it and it was fine. We had to bring someone back to the room to show them that it was broken. The next morning we had to chase again to get it fixed. 3 requests to get a cheap shower head changed - should it really take that long?!

Overall none of this ruined our stay in Venice, but after a 10day tour across North Italy it was disappointing that the hotel did not live up to our expectations.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank Z0E_26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancescoLaPietra, Responsabile relazioni con la clientela at Best Western Premier Hotel Sant'Elena, responded to this reviewResponded 5 August 2014

Dear Guest,

it is a pleasure for us you decided to share with us and with the TripAdvisor community your stay at our BEST WESTERN PREMIER Hotel Sant’Elena. The feedback of our customers is always very appreciated by our management.

First of all, we are happy to know you enjoyed the area where the hotel is located, rich in green parks and at only few minutes from St Marcks Square.

We are very sorry if our staff did not meet your needs and we hope you could accept our most sincere apology. Without doubt, this was a misunderstanding because we are sure they did not want to be disrespectful towards you. It often happens indeed that due to the mechanism by which the shower works, our guests don’t know how to make it works.

Thank you for choosing our BEST WESTERN PREMIER Hotel Sant’Elena: we will continue to do our best to be worthy of your selection.

Kind regards,

Francesco La Pietra
Qualità e Controllo di Gestione
BEST WESTERN PREMIER Hotel Sant’Elena

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

My wife and I found this modest but modern hotel quietly situated near several gardens. Local children play in parks nearby but out of hearing distance. Best breakfast buffet from Paris to Venice, with ample coffee that appeals to the international clientele of this hotel. Follow the hotel's guidelines for catching the right water taxi and you'll do fine. Very good dinner, as well as afternoon aperitifs. Staff is very accommodating and helpful. Bath and bed were much larger than in any of the other French and Italian hotels we stayed in. The entire room was very inviting and refreshing to return to, and absolutely no dust anywhere. Building was once a convent, and maintains the historical character. We were not far from good restaurants and from the city center. We walked everywhere except took water bus for arrival/departure.

  • Stayed: May 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
4  Thank WilliamMcLellan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Premier Hotel Sant'Elena

Address: Calle Buccari 10 | Sant'Elena, 30132 Venice, Italy
Phone Number:
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > Castello
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Green Hotel in Venice
#34 Business Hotel in Venice
#41 Luxury Hotel in Venice
#53 Family Hotel in Venice
#72 Romantic Hotel in Venice
Price Range: £91 - £429 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Premier Hotel Sant'Elena 4*
Number of rooms: 77
Official Description (provided by the hotel):
Our romantic boutique hotel owes its secluded ambiance to the former convent in which it is housed and of which it still retains much of the original structure: the high walls and the imposing façade conceal unexpected gems such as the impressive spiral staircase and the amazing garden furnished with comfortable chaise-lounges. Venice, with its historic center and beautiful architecture, can be reached with a pleasant stroll along Riva degli Schiavoni, or in just a few minutes by waterbus. ... more   less 
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Also Known As:
Best Western Venice
Venice Best Western

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