If you are looking to book a family suite at this hotel, they tell you they have one but in actuality they don't. We booked this hotel through booking rewards.com and confirmed through emails directly with Rasanka at the hotel, what type of beds we would have. We required one bed for 2 adults and 2 separate beds for our son and daughter age 19 & 16. Rasanka emailed back our travel agent confirming we would have separate beds for our teenagers. When we got to the hotel,our room had a pullout couch, not 2 separate beds, and one king bed .We asked if they had another room to accommodate our request of 2 separate beds. They told us they were sold out and couldn't accommodate us. We had to book another hotel. We have been trying to get our money back from Hotel ai due principe and they are refusing to refund us for the room. Also, the hotel does not have a private dock. You have to walk a distance rolling your suitcases to get to the hotel. The lobby is small. I would not recommend this hotel to anyone! We stayed at 7 different hotels in Italy and everyone of them confirmed either a suite with seperate beds for our teenagers or seperate rooms. This was the only disappointment of our entire 16 day trip. Had we been told they only had a pullout couch, we would have booked 2 rooms. Instead they pulled a bait and switch on us.
- Official Description (provided by the hotel):
- The 4-star Ai Due Principi Hotel is the exclusive and convenient choice for those who want to stay close to San Marco and Rialto in a modern space furnished with original and refined solutions. It has a privileged location, facing the canals and gardens of the historic district of Castello, inside a Venetian palace that has just been restored. ... more less
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- Also Known As:
- Ai Due Principi Hotel