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“Venice”

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SINA Centurion Palace
Ranked #71 of 385 Hotels in Venice
Certificate of Excellence
Reviewed 5 August 2014

Stunning position on the Grand Canal with it's own jetty and a covered seating area so you can sit with drinks enjoying the spectacular lagoon views, The hotel is very quirky and contemporary in design which may not be to everyone's taste but very comfortable and extremely clean, also had an lovely quiet courtyard the at rear which again was great for relaxing over a coffee. The staff were great very helpful with queries ie: sorting out the wifi dealing with the luggage etc. no complaints what so ever ( bearing in mind we had just disembarked from the Orient Express with legendary service so high standards were expected ) It is more or less opposite St Marks Square so you would need a water taxi or walk across (which we did on several occasions) just make sure you cross over at the correct place Accademia bridge (for this hotel location) not the Rialto which is much further to get back from, got lost several times which was no hardship as every turn is another postcard view. I found everything about Venice totally charming ( even though it was expensive) I absolutely loved it and can't wait to return.

Room Tip: Take insect repellent for the evening I did not get bitten but my friends did !
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  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
3  Thank dyanne b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExecutiveCP, Executive Office at SINA Centurion Palace, responded to this reviewResponded 8 September 2014

Dear Guest,
thanks a lot for this amazing review, and for sharing your experience with others.
It is great to learn that your stay at Centurion Palace has been a very pleasant one, and we are happy you appreciated our location, in the Dorsoduro Area, between the Punta della Dogana and the famous Peggy Guggenheim Museum, at a few steps from the church of Santa Maria della Salute.
Thank you also for the compliments addressed to our Staff.
Please, do not hesitate to contact us in the occasion of your next trip to Venice: we look forward to welcoming you back.
Best regards.

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284 - 290 of 928 reviews

Reviewed 3 August 2014

We stayed here in March for my Birthday,It is a lovely typical Venitian hotel.It was just a little to far to walk around to St Marks square and the centre of things going on,especially to the restaurants everynight,especially in heels! I think you can get a water taxi across,but we never did.It is ok walking on the first few nights but then you cant be bothered.
We did eat in the hotel one night,It is very expensive.
We had a private water taxi from the airport which does drop you off right on the Hotels own jetty, which is nice.We did ask for a view of the grand canal as it was my birthday,but all we got was a lot of horrible roof tops and no view at all.
The rooms were clean and nicely furnished and the staff were nice,you have to ask for a card to get free wifi,
It is a lovely hotel but i personally would have preferred one a bit nearer to the centre of things.

Room Tip: Make sure you get a room with a view overlooking the Grande canal,otherwise you get roof tops.
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  • Stayed: March 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank JaneyaDorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

We stayed for one night prior to a cruise departing from Venice. Stunning position on the Grand Canal, jetty, which meant a great journey by shared water taxi from Marco Polo airport. The hotel also had an impressive leafy courtyard the at rear; this hotel did not disappoint. Our room, whilst on the small side, was decorated in modern Italian style, which while probably not to all tastes, had all the modern amenities, and was very comfortable. St. Mark's Square is reached by a gondola ferry across the canal (2 euros), of via a bridge further up. Thus a brilliant location for a weekend in Venice. Breakfast was adequate, but the view over the Grand Canal whilst eating is incomparable.

Room Tip: our room faced a quiet side street. Other rooms face the courtyard or the Grand Canal
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank 292Peter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExecutiveCP, Executive Office at SINA Centurion Palace, responded to this reviewResponded 23 July 2014

Dear Guests,
Thank you for taking the time to post this very positive review in regard of your recent stay here at Centurion Palace.
We are happy to learn of your satisfaction with room and hotel location, and do hope to have the pleasure of welcoming you back again in the future!
Best regards.

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Reviewed 17 July 2014

Picked this hotel last minute, wasn't to sure what the experience was going to be like. But when myself and my partner arrived it was everything we wanted it to be, clean, spacious, lovely eating area (balcony over looking part of the lagoon) we could watch the water taxi's & gondola's for hours!! very tasteful décor.

The water bus was about a 2min walk from the hotel, this will take you to other stops where you can catch another water bus to any location you fancy in venice. You can buy a water bus pass from the airport I think it cost around 75 euro's and we used this for the 3 days we stayed ( you can use this as many times as you like within these days ) was a great way to get around and see the amazing sights Venice has to offer.

The food and Cocktails were amazing in this place couldn't fault it. Highly recommend a trip to Venice and a stay in this hotel. :-)

  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Rebekah856
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExecutiveCP, Executive Office at SINA Centurion Palace, responded to this reviewResponded 23 July 2014

Dear Guests,
thank you so much for this lovely review.
It is a great pleasure for us to read that you had a great experience here at our Centurion Palace.
Should you plan to come back to Venice again in the future, please do not hesitate to contact us personally: consider ourselves at all times at your complete disposal.
Best regards.

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Reviewed 6 July 2014

Stayed here with my Mum for 4 nights, it's a great hotel in a very convenient location. From the start it's good, since it has it's own boat dock you can get a water taxi from Marco Polo airport straight to the hotel where a conceirge will meet you to help you with your luggage. The water taxi cost 110euros for the two of us and took about half an hour, you can either prebook them online before you arrive or you can simply go to the desk in the centre of the airport and book one for immediate travel from there.

The hotel is situated right next to the Accademia district which has a lot of lovely little shops, some nice restaurants, lots of small art galleries, and Gondola ports. Also the Peggy Guggenheim museum is literally just down an alleyway next to the hotel, a must see for anyone who likes art. The only problem with the Guggenheim is upon entering if you have a bag that is larger than a small tote bag you will be asked to leave them in a locker, unfortunately there are only a few lockers available so you may need to wait a while for one to be free. The hotel is also right near to the Santa Maria della Salute Basillica, I had a view of it out of the window of my room.

The restaurant at the Centurion Palace called Antinoo's is really nice, it has a good array of dishes so everyone could find something they like on it! The tiramisu is especially nice - very authentic! The breakfast at the hotel is a buffet style, though there are staff to take drink or hot food orders. There was always lots of fresh fruit, a good selection of pastries, and some cooked meats. Also an array of juices, or you could order a coffee or tea - the selection of tea to choose from was very good. You can also make use of the bar, you can sit outside in the courtyard anytime of day and have some cocktails, they make a very nice bellini as you'd expect!

The rooms were nice, decorated in a modern, minimalist style but with a lot of colour to it. My room itself was a fair size, you couldn't call it large, but it made up for it with a large wardrobe and hall area with a full length mirror, and a really nice sized bathroom, decorated gold with a large stand in shower room. My mum's room was a lot larger in space, but with a smaller wardrobe and the bathroom wasn't as big but it did have a bath tub.

The staff were really friendly in all areas of the hotel. On our last morning we had to catch an early morning flight so the night before we ordered a wake up call, a taxi, and room service breakfast. The breakfast was really good, alot of food, nice and hot, and just on time. When checking out at the reception they were very friendly and helpful, when staying in Venice you do have to pay a tourist tax, which varies on the hotel you stay in and how long for, but ours was 5euros per night, per person.

I should also mention that my Mum has a mobility problem so needs disabled assistance and access; the staff at the Marco Polo airport were extremely friendly and helpful, one member came with us to the water taxi dock and pushed her in a wheelchair (it's a little walk from the airport, following a covered walkway) whilst I pushed the luggage. The staff at the hotel were very attentive and always rushed to help her down or up the stairs at the restaurant, and always opened doors for us or offered to help us carry things. And the people in Venice were in general very nice and friendly, they didn't push past or make any comment, so although there can be a lot of walking involved depending where you want to go, it is a very disabled-friendly place.

I would definitely visit Venice again, and if I do I would definitely stay here!

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank bethany_howell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

Staying at Centurion Palace is like buying a used car: buyers beware. Overall, there is NO GOOD REASON TO STAY AT THIS HOTEL!

Initial contact was quite professional and tailored to our needs. But things quickly do not like what they seem on the surface.

Our room was decorated in a modern bright orange; but paint was chipping here and there. And in the bathroom, there was a section of the tub surround that had serious water damage.

Breakfast room was decorated in a mental asylum glossy white. If you weren’t awake before entering the room, surely you will upon entering. Our package included Breakfast; which in this case, was nothing to write home about. In fact, one can write a negative review on tripadvisor on how low class it really was. Breakfast consisted of canned fruits and supermarket deli meat. In addition, the service staffs were so overwhelmed by the glossy white paint of the room that I had to request for a double espresso three times!

The front desk / concierge / phone operator / everything else was not what I have expected from a 5 stars hotel. When asked for a restaurant recommendation to enjoy great local cuisine; we were sent to an over-priced and poor service restaurant (Trattoria Do Forni – separate review). When informed about the poor reception at the restaurant the next day, all we got was “good to know.” Another highlight of their poor recommendation was for a Murano glass shop. The front desk assured us it was the best place to buy Murano glass….well they were right if you have 2,000 – 3,000 Euro for 6 tumblers @ CAM VEetri D’Arte (separate review). As I look back at these poor recommendations, I often wonder if the front desk get some sort of kickbacks for sending people to these rat-holes?

Overall, we spent two nights at this so-called luxury hotel. We all concluded that it was two nights too long. So we made every effort to leave as soon as possible to our next perfect destination. We booked the 1st train to leave; which meant we had to leave the hotel at 7am. We were all rushing as the boat ride was 20mins from the hotel; and the checkout process solidified the current 1 star rating.

The checkout process truly denotes how poorly run this hotel really is. The process made the experience from bad to pathetic! Upon reviewing the bill, we noticed there was an over-stated laundry charge. Working the math with the front desk, it turns out they were “randomly” over charging certain items. A 2 piece suit had a charge of 60 euro! At the end, the hotel over charged 120 Euros! It should be said that the front desk did the right thing by removing the incorrect amount from the bill.

That said, because of the 20mins math lesson with the laundry bill, we nearly missed our train. Luckily for them, we got on with 2 mins to spare; otherwise, it would not be a pretty sight.

Room Tip: A room in other hotels!
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  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Victor L254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExecutiveCP, Direttore at SINA Centurion Palace, responded to this reviewResponded 3 July 2014

Dear Guests,
thank you for your review. I was most concerned to read your negative comments in regard of your recent stay here at Centurion Palace.
Please contact me directly in order to examine in depth your remarks, which, in my opinion are mostly debatable.
I do remember that, while you still were here in our hotel, we met in the Hotel lobby to discuss about some of your listed complaints, and the situation seemed to be resolved and clarified.
Best regards.
General Manager

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Reviewed 27 June 2014 via mobile

The hotel is a 5 star L (luxury) category hotel. As much as the location and the building are very nice, the hotel leaves much to be desired, in my personal opinion:

1. The breakfast is equipped with rather standard offerings. No freshly squeezed juices, all pastries are industrially produced, and you can taste it. For a boiled egg they will charge you EUR 5, for fried eggs (2) they will charge you EUR 10.

2. Learning that we would need lactose free milk for breakfast there was no attempt to provide this after learning about this on the following days. I know that it is not to be expected as a standard, but other 5 star hotels made efforts to provide this from day 2.

3. The room was very compact. Part of the already small room was dedicated to a separate bathroom for handicapped people. Which is nice, but was neither requested nor needed. For clarification: It was a Deluxe-Double room.

4. The wifi was very slow, even for downloading emails and news websites.

The service at the hotel was friendly and prompt.


Stayed: June 2014, travelled as a couple
2  Thank Jan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExecutiveCP, Executive office at SINA Centurion Palace, responded to this reviewResponded 3 July 2014

Dear Guests,
thank you for the review concerning your recent stay here at Centurion Palace.
We are pleased to learn that, overall, your experience has been a satisfactory one, and we are sorry for the disappointing comments in regard of Service at Breakfast.
Your feedback will be dealt appropriately.
We hope to have the pleasure to welcome you back to Centurion Palace soon.
With best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SINA Centurion Palace

Address: Dorsoduro 173, 30123 Venice, Italy
Phone Number:
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > Dorsoduro / Accademia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#49 Luxury Hotel in Venice
#52 Family Hotel in Venice
#59 Romantic Hotel in Venice
Price Range: £195 - £528 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SINA Centurion Palace 5*
Number of rooms: 50
Official Description (provided by the hotel):
A 5-star hotel in Venice, Sina Centurion Palace overlooks the Grand Canal at the mouth of the San Marco basin, towards Dorsoduro. With direct access to the Grand Canal, our luxury hotel enjoys a unique position in Venice between the Basilica of Santa Maria della Salute, Punta della Dogana (home of the François Pinault Foundation) and the Peggy Guggenheim Museum. Our 50 rooms and suites at Sina Centurion Palace offer incomparable views over St. Mark's and the Grand Canal. Among the most renowned restaurants in La Serenissima, The Antinoo’s Lounge & Restaurant is an elegant and comfortable ambiance where to savour the best of contemporary Mediterranean cuisine accompanied by Grand Canal views. ... more   less 
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Also Known As:
Centurion Palace Hotel Venice

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