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“great location great staff strangely cold wierd design hotel”

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SINA Centurion Palace
Ranked #71 of 385 Hotels in Venice
Certificate of Excellence
Reviewed 26 August 2014

We had great 4 day break in Venice despite the discomfort and inconvenience of our room in this very strange hotel. The location is perfect and staff very pleasant but our room was not what we booked and lacked the comfort and refinement you would normally find in a 5 star hotel suite. It was under furnished with very strange layout eg suitcases and dressing room on one level and bed space bathroom up two flights of stairs to another level. the wierd bathroom was tiny and looking tired whilst wc /bidet room was the other side of the bed with no hand basin could go on and on - no draws/wardrobe in this little sleep wash ablutions area two flights above the suitcases and the cloths. Good workout running up and down the stairs getting dressed and ready to go out. - ups left the phone by the bed aaaaah

We ate in the restaurant one night the view over the canal was wonderful the staff very pleasant but the food was very average - ordered glass of wine which tasted as if it came from a bottle opened days earlier could hardly eat the tough duck breast

We yearned for somewhere comfortable to lounge drinking cocktails and admiring the fabulous view of the canal but there isn;t anywhere we could call comfortable. The courtyard at the back of the hotel with table and chairs was usually fairly empty and unwelcoming the drinks terrace facing the canal was crowded with furniture and uncomfortable - great view though.

We booked a junior suite overlooking the grand canal with appropriate handsome room rate. On arrival we were 'upgraded' to a 'suite' and shown a sparse unwelcoming room with two small balconies offering great view of the canal. we didn't like the room but were told it was all they had.

The room lower level was a cold unwelcoming area with access to the two balconies facing the canal, some strange table ish bits of furniture and one elongated chair/sofa two stools no rugs, no desk no desk chair and no wc or wash room. So the lower level was supposed to be a lounge but it felt like a waiting room with dressing room by the door.

The bed was up two flights of stairs - the bathroom was a strange elongated closet at the back with just enough room for bath lengthways one person to stand and wash basin - was lined with gold coloured board badly fitted and gradually peeling off and delaminating because of the damp. The shower head was buried in the gold board ceiling so it was always damp and going mouldy delaminating.

Overall strange pain and pleasure - fab location fab staff strangely uncomfortable dysfunctional building - triumph of modern art ( if you like that sort of ID) and complete disregard for practical design that makes hotels comfortable.

Room Tip: great location great view from the front be prepared to compromise on room comfort and layout and ge...
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank tim a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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276 - 282 of 928 reviews

Reviewed 21 August 2014

Next visit to Venice we will definitely book this hotel again. Not just for the sheer convenience of its position, wonderful rooms, excellent cuisine, views over the Grand Canal but for above all, what wonderful staff. Always greeted with a smile, nothing too much trouble, every staff member a real gem. Many a class hotel is let down by its staff, but not here. We had two rooms for one night on the 15th July 14, myself, wife. daughter and son-in-law. This was a return visit for my daughter and son-in-law as they spent their honeymoon in this hotel last year and loved it so much we all had to return. Well done Centurion Palace, looking forward to a return visit.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Gordon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExecutiveCP, Executive Office at SINA Centurion Palace, responded to this reviewResponded 10 October 2014

Dear Guests,
this is really a fabulous review. Thanks a lot for sharing your experience with others!
We all are thankful for your compliments addressed to our Staff, and are happy to read of your satisfaction with room, cuisine and location.
We do look forward to the pleasure of welcoming you back again to Centurion Palace in the nearest future!
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

A great hotel for a city that was of great position.
Fabulous views. Breakfast included in room rate and there were inside and outside tables in restaurant, food good quality/selection (including Proscecco).
Rooms contemporary and comfortable. Bathroom was roomy.
General service was efficient without being pushy!
I was disappointed that the gym did not open until 10am -so no pre breakfast workout....however the thrill of Venice more than accommodated.
Great position just off the Salute ACTV station. So join the vaporetto at P.le Roma and journey straight through, a great way to see the city from the canal on arrival.
Although also close to Accademia bridge.
A lovely treat for our wedding anniversary and I felt it was a great value for money stay. Highly recommend.

Stayed: August 2014, travelled as a couple
2  Thank 39inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExecutiveCP, Executive office at SINA Centurion Palace, responded to this reviewResponded 10 October 2014

Dear Guests,
thanks a lot for this nice review.
It is a pleasure to learn that your stay at our Centurion Palace in occasion of your wedding anniversary has been a real pleasant one.
Our aim is always doing our upmost to render our Guests' stay as pleasant and memorable as possible.
We do look forward to your return.
With best regards.

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Reviewed 17 August 2014

Ahhhhhh.... Loved our junior suite on the Grand Canal - we had two balconies overlooking the canal and two massive windows overlooking the church. Our suite was well...sweet! The bathroom was a bit small but had a great shower (they need to get a ladder in there and clean up top as we spied some mold) but all in all a spectacular view with romance everywhere! High quality towels, sheets and bed. I didn't care for the bathroom products - shampoo, soap, lotions. The chocolate at turn down was sub par. The Sina hotel chain should really upgrade these products... But who cares? The hotel was FABU!!!!!

Barbara at check in was adorable and all other staff eager to help as well. Breakfast was very yummy - best in Europe so far.

Highly recommend this place - will definitely be back! Great hotel for couples, don't think I'd bring the kids here.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank ksr2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExecutiveCP, Executive Office at SINA Centurion Palace, responded to this reviewResponded 8 September 2014

Dear Guests,
thanks a lot for your nice feed-back following your recent stay at Centurion Palace.
We are glad you were really satisfied with your room, and we do thank you also for the compliments addressed to our Staff.
We do look forward to welcoming you back again in the future!
Best regards.

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Reviewed 15 August 2014

The hotel is located centrally in Venice.everything is walking distance. Breakfast great.Rooms comfortable. Staff very helpful. view from the lounge overlooing the river.Quiet surrondings.
will surely go again

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank raju21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExecutiveCP, Executive Office at SINA Centurion Palace, responded to this reviewResponded 8 September 2014

Dear Guests,
thanks a lot for your nice comments. We are really glad to read of your satisfaction with hotel location, room and service.
We do look forward to your return to Centurion Palace!
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014 via mobile

We stayed at the centurion palace for 3 nights on our honeymoon. It is located on the grand canal and easy to get to st. Mark's sq either by walking (10 mins) or via a gondola across the canal (2 euro).

The room was a good size and we were lucky to get one with a terrace overlooking the hotel garden.

We also enjoyed the breakfast at the hotel sitting next to the grand canal.

Stayed: August 2014
Thank W A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExecutiveCP, Excecutive Office at SINA Centurion Palace, responded to this reviewResponded 8 September 2014

Dear Guests,
first of all, thank you so much for your nice comments in regard of your recent stay at Centurion Palace.
We are truly happy you have chosen our Hotel in the occasion of your Honeymoon, and It is a great pleasure to learn of your satisfaction.
Please feel free to contact us personally in case of a future trip to our marvellous Venice.
Best regards.

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Reviewed 14 August 2014

A special birthday celebration. For over £300 per night a room overlooking the wall to the building in front; touching distance and a wonderful smell of sewage wafting from below and the hallway outside (not the canal, I think they had a problem). Poor buffet breakfast; the evening bar area contained, off shift workers, not exactly relaxing. On check out there was noone to assist with cases. The breakfast staff, helped track down someone.

On the plus side, the hotel is situated on the opposite side of the river to San Marcos. A semi quiet location. The first impression a beautiful hotel, the small bar overlooking the canal, an elegant entrance and nicely designed rooms.

On the down side. It lacks atmosphere. The staff don't give a dam whether you had a nice experience or not. Clear on check out. I notice from other write ups on here I am not alone with this experience. The breakfast is buffet and of extremely poor quality. Everything tastes as if it is out of a packet/carton. I did not try the evening food on the basis that the breakfast was so poor. Despite advertising an evening shuttle to St Marcos it appears that it doesn't exist. We asked one evening for a recommendation for a restaurant which was excellent. It involved walking along the canal for fifteen minutes and walking over the bridge which backs up the theory of no shuttle. When we asked for recommendations on excursions we were told to walk along the canal and find one!…Not very helpful.

A questionable five star.

Room Tip: Before booking; if you are expecting a room with a view; as for confirmation that you have a view of...
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  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Betty B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SINA Centurion Palace

Address: Dorsoduro 173, 30123 Venice, Italy
Phone Number:
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > Dorsoduro / Accademia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#49 Luxury Hotel in Venice
#52 Family Hotel in Venice
#59 Romantic Hotel in Venice
Price Range: £195 - £528 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SINA Centurion Palace 5*
Number of rooms: 50
Official Description (provided by the hotel):
A 5-star hotel in Venice, Sina Centurion Palace overlooks the Grand Canal at the mouth of the San Marco basin, towards Dorsoduro. With direct access to the Grand Canal, our luxury hotel enjoys a unique position in Venice between the Basilica of Santa Maria della Salute, Punta della Dogana (home of the François Pinault Foundation) and the Peggy Guggenheim Museum. Our 50 rooms and suites at Sina Centurion Palace offer incomparable views over St. Mark's and the Grand Canal. Among the most renowned restaurants in La Serenissima, The Antinoo’s Lounge & Restaurant is an elegant and comfortable ambiance where to savour the best of contemporary Mediterranean cuisine accompanied by Grand Canal views. ... more   less 
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Also Known As:
Centurion Palace Hotel Venice

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