The location of the hotel is simply outstanding with the vaporetto stop at 100m and the Piazza San Marco at two minute walk and a bunch of restaurants and shops next door. Finding the hotel for the first time takes a little looking around but it is not hard. We stayed in the family room with two young children. The room was small but hey, what do you expect in the heart of Venice? The room was nicely done and all the amenities were good. The front desk staff was friendly and answered whatever questions we had. The breakfast was quite basic and below expectations.
The main reason behind average rating and the comment "more professional management needed" is that the real test of hotels and similar establishments is when something goes wrong. The bathroom in our room had a key to lock it from inside as we saw in some other places in Italy too. My 3 yr old son went into the bathroom and managed to lock himself while playing with the key or something. We called the front desk to unlock the door from outside but I was aghast to find out that they did not have any master key for the bathroom door. The guy did come to the room with some random keys but none of them fit. It is unbelievable that a hotel would not take care of such a simple thing. My son had a harrowing 10-15 minutes in the tiny bathroom before I managed to calm him down from outside and to make him follow my instructions to insert the key and turn it the right way to unlock the door.
I agree with all the comments about this hotel being quaint and charming and so on but a hotel has to take care of safety and manage things professionally above all.
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- Also Known As:
- Albergo Firenze Hotel Venice