My son and I stayed here for 3 nights. The apartment is nice and well located but customer service is sadly lacking. We were advised that the sofa bed would be made up for our arrival however this was not the case. Instead we were provided with one sheet and an uncomfortable pillow. We contacted the managers and requested a top sheet and an extra roll of toilet paper as there were no spares. It took until the third afternoon of a 3 night stay to be advised "We have checked and you have already been given a sheet and 4 rolls of paper" very abrupt and simply not true. So.....for the sake of a couple of minor basic amenities in a rather expensive ($300 per night) apartment, we were left uncomfortable and inconvenienced. Would not recommend.
To anyone thinking about staying here, I would 100% recommend. 5 stars all around! Such a beautiful apartment that truly makes you feel like you're in Venice!
The location is perfect, very easy to walk to St Marks Square but not noisey at all. The apartment looks exactly as pictured and was very clean. Great communication with Silvia from the start who let us know where to go from the airport. We met Loredana at the boat stop and she couldn't have been more helpful, telling us good spots and things to do in Venice to help us make the most of our experience. Hopefully I will return to Venice again and I will definitely stay here when I do. Thank you!