My partner and I booked via our travel agent to stay here for 2 nights before joining our cruise ship. The hotel is very well located for arriving at Piazzale Roma (Bus Terminal) as we only had to carry our suitcases over 2 bridges to arrive at the hotel - which we quite welcomed! Yes, it does look tatty from the outside but we read many reviews on tripadvisor and still went along with an open mind and our experience was certainly 'don't judge a book by it's cover" as we got just what we expected and wanted - a typical venice bedroom - large double bed - two windows that were shuttered, draped and curtained to the floor - clean - spacious and "very venice". I would have liked tea/coffee facilities in the room but was happy with the very reasonably priced mini bar/fridge contents. Breakfast was continental but again welcomed by ourselves. My partner loved the fresh croissants with a slight powered icing sugar coating to them. Staff gave a service but were not over friendly.
Venice is amazing (and even more so cruising in and out of)!! We walked the many streets/squares and journeyed on the vaporetti water bus (12 hour pass cost euro18 each) but beware they do become very cramped.
Would we return to Venice again? Yes, yes, yes, it is beautiful and there is so much to explore. Would we return to Hotel Canal? Maybe, as the location is ideal but there looks to be a lot of lovely hotels which we would perhaps try.
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