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“Best hotel in Venice”

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Belmond Hotel Cipriani
Ranked #31 of 386 Hotels in Venice
Certificate of Excellence
London, United Kingdom
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Best hotel in Venice”
Reviewed 15 April 2010

The experience at the hotel starts with Roberto who greets you at the pier as if he's welcoming you in his house. One night we had dinner in a restaurant in he city and, since he went to a theatre around the corner and knew that we were there, he came inside just to say hello. The rooms are nice (especially the ones that has just been refurbished last winter) and extremely quiet; you don't have the noise of being on the Grand Canal. The maitre d' at Fortuny restaurant is very professional and remembers every name. The pool is amaizing; when I went it wasn't warm outside but the pool was almost 30 degrees celcius! Swimming in Venice was priceless!

  • Stayed April 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AngeloMaccaferri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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783 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (170)
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English first
Gstaad, Switzerland
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 April 2010

Peace and Luxury descibe well this hotel, set a few minutes away by boat from Piazza St. Marco. Arriving at the Cipriani is a magical moment, it's a continuity of what you expect Venice to be. Beautiful and Special, indeed! Most important, you are welcomed by Roberto. The Cipriani woudn't be the Cipriani without him ! Roberto will be the one to make your stay Special. He knows the nice trattoria where you feel at home immidiatly, and will give you good ideas on what to see next. Cipriani's rooms are specious, and clean upon arrival, though I would suggest a bit more checking from the Gouvernante during the guest stay. Breakfast is incredible! The home made cakes to die for, as for the choice of cold cuts, it is perfect and generous in choice. Last but not least, the heated pool, with salt water, divine! Can't say anything about the Spa, we had no time! Venice has too much to see!

  • Stayed April 2010, travelled with family
    • Value
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Helpful?
1 Thank Gstaad320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 February 2010

super nice hotel, has everything you could possibly need or want
one of the beaufitful hotels in venice, but there are definitely nicer ones .. a bit to old and conservative - you feel like at a museum...

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank CharlotteKreuzberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hereford
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 February 2010

We booked into this hotel as part of our honeymoon experience staying at Lake Garda and then onto Venice. The actual hotel itself was incredible, very exclusive and felt like we were rubbing shoulders with the rich and famous. A private speedboat takes you from outside Doge's Palace to the actual hotel and the staff are very receptive and treat you like royalty (which can be quite un-nerving to normal folk!). The swimming pool was first class, a salt based swimming pool and the only one like it in Venice, everything about the hotel looked plush and aristocratic. This is what made the room seem a little out of place, it was quite standard and did not quite feel in touch with the rest of the place, don't get me wrong it was still perfectly acceptable but as we had just come from another hotel at Lake Garda that really did feel 5 star this was a bit of a let down.
Overall lovely but in my opinion not worth the money, I would recommend just for the experience but I am sure there are better rooms in Venice for the prices paid.

  • Stayed August 2007, travelled as a couple
    • Value
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Helpful?
Thank ceepsprice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staffordshire
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 November 2009

we travelled with VSOE as part of the venetian interlude staying at the Cipriani and then transfering to the Orient Express. The hotel was a delight. Clean and welcoming. Yes Roberto is a real charm and made our experience even better. The staff are fantastic. The evening meal in the Chips restaurant was out of this world. Expensive but a once in a lifetime experience for us and never to be forgotten.

  • Stayed April 2009, travelled as a couple
    • Value
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Helpful?
Thank MrsFStaffordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 23 October 2009

We stayed at the Cipriani for a long weekend to celebrate my wife's 30th birthday. We had an absolutely fantastic time, and although we realise the hotel is a lot of money - so "value" doesn't really come into the equation - we can't understand what so many of these negative reviews are complaining about.

We arrived late one night having been greeted at the airport by a water taxi booked via the hotel. Despite it being almost midnight when we arrived, we were greeted off the boat by the concierge and shown to our fantastic Lagoon View room. Certainly no complaints about the room’s size, and the balcony ran the length of the room with a great view of the lagoon.

The hotel is a fantastic spot to enjoy Venice from, as St Mark’s Square is only a short trip in the hotel’s boat away. And once you have had enough of sightseeing, you can retire to the hotel which feels like a haven away from the hustle and bustle of Venice.

We loved the outdoor swimming pool. We were generally lucky with the weather so were able to use it every day. We would, however, question the claim on the hotel’s website that it is “Olympic sized”. Yes, it is very big, but we reckoned only about 35-40 metres. Michael Phelps, keep away.

We enjoyed two breakfasts on the terrace and one inside due to a rain shower. There is no finer spot than the terrace to begin the day. The breakfast is buffet style but certain things, such as eggs, are cooked to order. We also dined in both of the hotel’s restaurants which we would thoroughly recommend, especially the view from Cips towards St Mark‘s.

We have stayed at one other Orient Express property - the Caruso on the Amalfi Coast. Both offer an unforgettable experience - for all the right reasons in our opinion - and we hope to return in the future.

  • Stayed June 2009, travelled as a couple
    • Value
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Helpful?
2 Thank T&P&Co
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 16 October 2009

Generally described as the number one hotel in Venice, the Cipriani is a mixture.

On the good side, it's quite different from the other main hotels in that, since it's located on Giudecca Island, it has the space to include quiet gardens and a huge swimming pool. (Note incidentally that many guide books and web sites call the island "Guidecca" and people therefore often pronounce it "guy-deck-a"; the people who live there, who ought to know, spell it "Giudecca" and pronounce it "jew-deck-a". Go look to see how reliable your reference site is!).

The location is not a problem, indeed it's on balance an advantage. The hotel provides a shuttle boat service to St Mark's Square and the most you have to wait if you just miss the boat is 20 minutes. The shuttle boat is itself a delight (one of the beautiful polished wood variety, comfortable and indeed luxurious; so you get a free boat trip each time you move between the Square and the hotel). And whilst in the hotel you are in a separate world from the hurly burly of mainstream tourist Venice.

The rooms are, like so many in Venetian hotels, mainly rather small. Not a problem if you want to spend your time being a tourist, but a major problem if you want "holiday time" in your room. By most people's standards this appears a good luxury hotel; by the standards of people who prefer the 5 star range it's pretty poor value with occasionally bad service. To achieve a reasonable (reasonable by non-Venice standards) room size one needs a luxury suite and thus a huge bank balance - Cipriani prices are high - very very high. One is looking at over £500 a night for a pokey little room and around £5,000 a night for more luxurious space.

Not unreasonable prices perhaps if one obtains incomparable service but unfortunately while half the staff are wonderful, half are hopeless; whether you have a good experience or not will I guess depend on the nature of your problem and whether it's handled by one of the good ones or one of the "couldn't care" bad ones. A situation one meets in many hotels, but at lower cost.

An example of what can make this feel a poor hotel: a four night stay; day 1 was a sunny morning and tables were laid up outside on the terrace and we breakfasted royally. Day 2 was sunny but no tables set up outside; we asked to eat outside and a table was quickly laid (and followed by others). Day 3 was sunny and we asked to eat outside and were told "No - it's too cold"!

Personally I prefer to make my own judgements on whether it's too cold for me to eat outside.

The waiter refused to lay up a table; a major fuss (and "major" meant insisting on the individual's manager being called, then that manager's manager through three layers of management) before we achieved, from resentful staff, our fresh air breakfast. But boy were they unhappy about it; most good hotel staff will bend over backwards to meet their guests' reasonable requests but this lot were focussed on their own priorities - an attitude difference which sets a good hotel apart from a bad hotel.

On other occasions (including the first two breakfasts) one could not fault the restaurant staff - it just depends whether one is lucky enough to have a sensible soul helping one or a set of muppets.

But at these prices one would expect the management to have got rid of the muppets and got rid of the occasional staff member who (fairly obviously) couldn't care less about guests.

I went as a reconnaissance for a major party event with the firm and confident intention of basing the (six figure budget) party at the hotel; I left with the very firm intention of basing it elsewhere.

My booking was cocked up (a confirmed-in-writing suite with balcony had no balcony), a promised water-taxi didn't arrive when needed and we endured the ghastly breakfast fiasco - the failures were enough to kill any thoughts of letting these people handle a key event.

But seasoned travellers will know that it's quite possible for one person to endure a nightmare while another has a dream; hotels are like that.

Would I recommend it to a friend? No; it's ludicrously over-priced for what it is. If you're a pop star and you need to keep the fans away and money's no object it would be fine. If you need to show off and persuade people you're somehow special and money's no object you'll be fine (though not too many people will notice you, Venice itself commands most people's attention).

If you want an hotel with gardens and a pool don't go to Venice, you can get hugely better facilities and value elsewhere. If you want a comfortable luxury hotel as a base to visit Venice then go for Gritti Palace or Bauer or Danieli or your other choice of 5 star hotel; you'll get comfort and luxury at about half the price and your morning starting point will be the same as Cipriani's - right by St Mark's Square - and all you'll miss is the short boat ride. (Save on the hotel bill and with a very small part of the saving you'll be able to have a taxi ride or two each day). If you just want to feel superior and feel that you're better than the poor peasants, don't go to Venice, spend the money on counselling. Much of the Cipriani's reputation is based on the celebrities who've stayed there; for them a major benefit is the privacy of being away from the crowd whilst at the same time being "seen" to stay at the most expensive hotel. If you're a celebrity and can afford it then stay at the Ciptiani and get counselling.

If you do decide it's worth it going to the Cipriani then try to get lucky and avoid the muppet staff, whom it would be invidious to name. But at dinner or breakfast if you bump into Mariana you'll be delighted (she's one of the good ones); at the jetty when arriving or waiting for the shuttle if you bump into Roberto you'll be delighted (he's the other good one!).

If you decide against the Cipriani and you go for one of the other 5 stars you'll probably have a wonderful time (although that's not guaranteed). What is guaranteed is that you'll have a hugely bigger budget to spend on food, drink, private taxis and presents!

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
26 Thank incomfort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Belmond Hotel Cipriani

Property: Belmond Hotel Cipriani
Address: Isola della Giudecca 10, 30133 Venice, Italy
Phone Number:
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > Giudecca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Venice
#22 Business Hotel in Venice
#22 Luxury Hotel in Venice
#24 Romantic Hotel in Venice
#40 Family Hotel in Venice
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Belmond Hotel Cipriani 5*
Number of rooms: 95
Official Description (provided by the hotel):
If Venice is a theatre, Belmond Hotel Cipriani is the Royal Box. It is a resort: a way of life, an island apart, in every sense. And it involves all the senses that make a stay unforgettable. Five minutes by private launch from St. Mark’s Square, on the tip of the Giudecca Island, Belmond Hotel Cipriani is in the heart of the city but removed from its hustle and bustle. Its 95 rooms and suites are exquisitely decorated with magnificent views over the open lagoon, the gardens and St. Marks. A day here is made up of layers of wonderful experiences, from luxuriating beside the Olympic-size swimming pool (the only one in central Venice) to relaxing with a signature treatment at the Casanova Wellness Centre. The Casanova gardens offer an oasis of peace, perfect for a Thai Chi session before heading off with a private boat for a personalised excursion in the lagoon. Choose to dine at the new Oro Restaurant for a timeless dining experience or at the iconic Cip’s Club admiring the view on St. Mark’s. Sip a signature cocktail at the Gabbiano Bar or enjoy a light lunch at the Porticciolo Restaurant. A red-clay tennis court, a gym and dedicated Kids' Club with pool are also available. ... more   less 
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Also Known As:
Cipriani And Palazzo Vendramin Hotel

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