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“Good but could be better.”
Review of Bauer Palazzo

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Bauer Palazzo
Ranked #77 of 385 Hotels in Venice
Certificate of Excellence
Reviewed 7 October 2010

The Bauer is somewhat unique in Venice for having a modern front. Reportedly renovated in the late 1990s, I love the modern light fittings, and the water pressure. But the shower unit in 240 needs to be replaced: i) water tends to stand in the shower base and ii) it just looked unappealing with the buildup of calcification on the showerhead and its grey colouring. We decided not to use it and opted for the hand-held shower that came with the jacuzzi bath-tub.

The room size of 240 was tremendous, and the view from its various balconies was wonderful. We landed up having room service during two nights of our stay which was excellent, as was the buffet breakfast each morning. Our breakfast was included with the room otherwise it would have been €50 per person, which is pretty steep even if champagne is on offer. What I did not like was the restriction of Room Service or any kind of dining being available only from 7 pm on.

Housekeeping in the evenings would enter even when there were people in the room which is just plain odd.

There is no place quite like Venice and the city appears to know this, so that it has absolutely no qualms about how it treats tourists. It starts with the water taxis' and extends to its eateries. I did not like Venice in 2008 when I visited because I felt it was a city that robbed its greatest source of income – the tourists – blind; and my opinion is little changed. The Bauer is a good hotel but if you took it out of Venice and stuck it in a city like Vancouver (or even Rome) it would be a borderline 4-star hotel (meaning closer to 3.)

What is decent is that while everyone is charging for internet service, the hotel has the set rate of €20 for your entire stay -- cheap if you're staying for more than 2 nights. Sadly, my Mac did not like its wireless service, and therefore only my iPhone got to use its network, which is not high speed.

The "city" and hotel were offering free taxis to Murano, but actually you are limited to one factory. Murano in fact supports many glass-making factories, and you do yourself a disservice if you don't shop around.

Beware of eateries near major tourist traffic areas that have staff soliciting you to eat at their restaurant as they do not let you order what you want but expect you to order at least one entree per person. Worse, the food is very poor.

  • Stayed: October 2010, travelled with family
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Thank berhala236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BauerHotels, Responsabile reception at Bauer Palazzo, responded to this reviewResponded 11 November 2015

Thank you for your feedback and for highlighting the positive features of the Bauer Hotel.

We are delighted to learn that you rated many aspects of your stay so highly as well as to note your happiness with the location and the room.

We appreciate you taking the time to share your experience and for your advices, they are important to improve the quality of service and to enhance our reputation.

We really hope to see you in the next future to be able to show you the improvement done.


Best regards,
The Management

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1,452 - 1,458 of 2,605 reviews

Reviewed 4 October 2010

We booked a room at the Bauer at the end of a cruise. The hotel location was absolutely fabulous and we were impressed with the reception area. We had heard nothing but wonderful things about the Bauer and were looking forward to our stay. However, when we got to our room we were stunned at how small and poorly appointed the room was. The room was a very small square room with little room for more than the kingsized bed. There was nowhere to sit other than a straight desk chair and very little room for that. The room overlooked three other rooms all over a lobby skylight with walls painted an odd brilliant green for some reason. It appeared we could pass things to the other rooms out the window. The one nice feature of the room was the bathroom, which, although not that well arranged, was more spacious and nicely decorated. Thinking we might have just gotten a really off room, we went back downstairs only to find we were behind several other disgruntled guests, all of whom had booked rooms in the superior category. We all learned the hard way that none of these rooms offered a view or much else for that matter. Hearing that there were no other rooms available, we stayed in that room. The only positive thing about it was that with the exception of the loud tile hall floor outside the door, the room was very quiet - no outside noise at all, since we really did not face anything outside. We did not see rooms in other, newer sections of the hotel or the rooms with the views of the Grand Canal or other exterior vistas. Aside from the shabby room, the hotel is lovely and the bar and dining area on the Grand Canal amazing. And again, the location was superb, but unless I knew I had a room much superior than the one we received, I would not stay here again.

  • Stayed: October 2010, travelled as a couple
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Thank Deborah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BauerHotels, Responsabile reception at Bauer Palazzo, responded to this reviewResponded 11 November 2015

Dear Guest,

Thank you for your honest feedback in regards to your stay with us at The Bauer Hotel.

we regret to learn that we failed on our part to make your the stay a memorable one as well as that the room was not perfect, we aim to provide an exceptional service in every aspect of the guest experience and we are sorry to read that you did not find this to be the case on this occasion.

Your feedback will be taken into consideration, we will definetly work on that, and we look forward to welcoming you back, in that occasion you will be able to witness the improvement done.


Best regards,
The Management

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Reviewed 4 October 2010

We always travel 5 star and we know Venice can be a bit noisy but this hotel,as many others have said,was not up to it by any standard except that the staff actually did try to find us,without success,a quiet room.The front desk is good and professional but the owners have clearly not slept on the rock like beds or pillows.The main extractor for the kitchen goes up through the open centre of the hotel and works from 6am to midnight.To the east in the alley alongside the hotel is a laundry which starts banging and shouting at 6 am.
The worst disappointment of all was our E250 anniversary dinner which was garbage although served on the beautiful grand canal.
Go to Venice but don't stay here

  • Stayed: September 2010, travelled as a couple
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1  Thank retiredincyprus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BauerHotels, Responsabile reception at Bauer Palazzo, responded to this reviewResponded 11 November 2015

Dear Guest,

Thank you for taking the time to review your stay at The Bauer Hotel.
We are naturally disappointed to read that your stay did not reflect our usual high service standards and I would like to thank you for bringing this matter to our attention, as it is only through such constructive feedback that we are able to continually improve the service that we offer our guests.

We truly hope to have the opportunity to welcome you back, so we can provide you with the exceptional experience that our guests have come to expect from us.


Best regards,
The Management

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Reviewed 30 September 2010

Stayed here for three summer nights in August. The hotel is great and I think we got a great value (however, it’s expensive but along other 5 stars in Venice it was a good deal). Location is the best, next to San Marco and close to my favorite place in Venice – Dorsoduro.

Bauer is absolutely one of the better hotel I never stayed in, and I have usually high expectations. Everything was to the point great with efficient and friendly staff, well equipped and charming rooms, clean, great views, sober atmosphere and a breakfast buffet of your dreams. We had a Deluxe Room in the new part with a small balcony overlooking the tiny canal and lively street with gondolas, roomy marble bathroom and a great bed. It’s just heaven to relax after a day walking in Venice in the room and have the balcony doors open and listen to the sound of a gondoliers “o sole mio”.

I recommend arriving with a water taxi from the airport (pre-booked by the hotel) because of the views of the city and an entrance in style. We was followed to the room by the receptionist showing every facilities as well as prompt service by the porters.

The absolutely hidden game is the Bar Terrace where you can enjoy coffee or drinks. The drinks could be more innovative but they were nice. Breakfasts are a most and enjoy this buffet with al’a carte choices of eggs by your table overlooking the Grand Canal. A wide selection of fruits and berries made the breakfast as great as it can be. Only one disappointment, the restaurant was very expensive and I had expected better quality of food and service. If you had breakfast every day, and a drink in the evening, the restaurant view isn’t worth the money for dinner. For waterfront views I recommend the Lineaombra Restaurant in Dorsoduro – better quality and experience for less money.

  • Stayed: August 2010, travelled as a couple
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1  Thank KamiltonTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BauerHotels, Responsabile reception at Bauer Palazzo, responded to this reviewResponded 11 November 2015

Dear Guest,

Thank you for taking the time to review your stay at the Bauer Hotel.
We really appreaciate your comment, it gives us great pleasure to learn that you thoroughly enjoyed every aspect of your stay from the guest service, to the location, the room and breakfast.

Your feedback is important to improve the quality of service and to enhance our reputation, and we hope to have the chance to welcome you again in the next future!


Best regards,
The Management

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Reviewed 23 September 2010

Venice is always an expensive city and since we were in town for the festival of the Redeemer the hotels were heavily booked and charging a premium rate for the festival night.

The Bauer’s location is excellent. The staff and service were professional, attentive and friendly. Our room and bath were fine but in need of updating and TLC. We had a king bed in a very small room with very high ceilings. The white marble bath was nice but when you took a shower, the entire bathroom got soaked. A plus was the Juliet balcony overlooking a small canal. The breakfast buffet was very good and included in our rate, otherwise it cost 50 Euros.

Overlooking the Grand Canal, the Red Bar Canale is the perfect place to have a drink and watch Venice go by. So while we were less than excited to pay top dollar for a so-so room, we were thrilled to secure a table on the terrace to have a drink and watch the spectacular fireworks show. All in all the Bauer was fine, but on my next visit to Venice I think I’ll look for a different place to stay.

  • Stayed: July 2010, travelled with friends
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Thank HobokenGlobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BauerHotels, Responsabile reception at Bauer Palazzo, responded to this reviewResponded 11 November 2015

Dear Guest,

Many thanks for your kind comments and for highlighting the positive features of the Bauer Hotel. We are pleased that you found the experience satisfactory and that you enjoyed the unique location of the hotel and our attentive staff.

We certainly value your patronage and look forward to welcoming you back on another trip to Venice.


Best regards,
The Management

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Reviewed 8 September 2010

Recently, we stayed at the Bauer Hotel in Venice. The loacation is just excellent on St. Marks Square and right on the Grand Canal. It is a member of the Leading Hotels of the World so we thought it would be excellent as these members usually are in the best loaction with amazing amenities and servies.

This hotel was a total disappointment starting with my attempt to email and get information. I finally had to call and even then was provided with incomplete and inadequate information and felt like I was bothering the Concierge Staff. When we arrived the staff was unfriendly and even discourteous. The hotel rooms are small and dark. They will not provide an iron and ironing board and when you call any service in the hotel like house keeping it just rings and rings. You find yourself calling the fornt desk and speaking to an someone, who is clearly bothered by your call, each time you want to make a request for anything even something like ice.

It is not be a place I would feel confortable recommending to a friend.

  • Stayed: August 2010, travelled with family
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1  Thank shupe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BauerHotels, Responsabile reception at Bauer Palazzo, responded to this reviewResponded 11 November 2015

Dear Guest,

Thank you for taking the time to review your stay at The Bauer Hotel, your feedback is highly valued and appreciated as it is the best way for us to constantly evolve and improve.

We aim to provide an exceptional service in every aspect of the guest experience and we are sorry to read that you did not find this to be the case on this occasion. Your comment will be taken into consideraton and we hope to have the chance to welcoming you back at The Bauers to be able to show the improvement done.


Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2010

Excellent location, the hotel is right next to a place where you can hire Gondolas and within walking distance of all prime shopping boutiques. Transfer from airport to hotel was smooth. It has a beautiful church right outside it. Feels very historic with an impressive reception (especially the Murano glass centrepiece).

Staff efficient and friendly. View, not much really, was overlooking a tailor shop and the elevators only hold four people at a time, but since I was not in the room much that was not an issue.

Loved waking up in the morning to the sounds of the city .Most of all enjoyed having breakfast -It was served on the terrace overlooking the Grand Canal with very friendly waiting staff.

Will come back here again.

  • Stayed: July 2010, travelled with family
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Thank shsn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BauerHotels, Responsabile reception at Bauer Palazzo, responded to this reviewResponded 11 November 2015

Dear Guest,

thank you for having chosen Bauer Hotel during your visit in Venice, we are delighted to read that you enjoyed your stay and we are so proud having exceeded all of your expectations on all aspects: from the suite with amenities to the magic location of the hotel and to our staff.

We would be glad to welcome you again at the Bauers!


Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bauer Palazzo

Address: San Marco 1459 | Campo San Moise, 30124 Venice, Italy (Formerly Bauer Hotel)
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#28 Family Hotel in Venice
#52 Luxury Hotel in Venice
#68 Romantic Hotel in Venice
Price Range: £206 - £551 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Bauer Palazzo 5*
Number of rooms: 191
Official Description (provided by the hotel):
The five-star luxury BAUER PALAZZO is located in the heart of Venice, where Luxury rooms able to redefine and elevate the conception of the journey as a pleasure. A unique experience of its kind, where you can experiment true Venetian lifestyle. The view on the most enchanting foreshortenings of the city by a privileged location, combined with authentic Italian marbles, precious fabrics and inlaid furniture, give the true expression of Venice. 56 suites and 135 rooms: BAUER PALAZZO will meet the desires of every guest, by guaranteeing them the best comfort as possible and their privacy. ... more   less 
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Also Known As:
Bauer Hotel Venice

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