Booked this for partner's birthday. Arrived just after midday and got told to come back at 2pm, as no rooms ready. Spent a lovely 2hrs in St.Marks square at Cafe Florian, only to be told on returning that the room still wasnt ready. Got in 45mins later and then had to go and find our cases ourselves as they'd forgotten to send them up.
Ate at the restaurant twice and food is pricey, but good, and the staff were great. Less so, the service on the terrace during the day. An unsmiling waiter refused us to order food, claiming the kitchen was closed, then 10mins later took a food order from another table.
The room was small, smelt of drains, and the bed had one tiny pillow each and sheets made of scratchy material...quite bizarre for a hotel that seems to think more of itself.
This place is great for location but you get the feeling from some staff that you're not quite worthy, rather than an eagerness to help and appreciation that customers pay their wages.
Would go back to Venice in a shot, but would definitely consider staying somewhere that made us feel more like guests rather than inconvenient visitors.
- Official Description (provided by the hotel):
- The Hotel Monaco & Grand Canal are just a few steps from the famous St. Marks Square, ideal for guests who want to immerse themselves, inside the Venetian lifestyle. The 99 guest rooms including 7 suites overlooking the Grand Canal, are all elegantly decorated. Baroque and minimalism meet up in a perfect harmony. In the Grand Canal Terrace Restaurant which overlooks the Grand Canal, the guest can admire a majestic views and enjoy freshness of seafood and vegetable that are so essential to local specialities. In this top class ambience you really feel almost at home. The events section of the Hotel is realised in the recent adjoined Palazzo Dandolo, which became famous as the world’s first casino. Today there offer a very special space for organisations of events like Wedding, Gala Dinner, Conferences and meetings from 10 to 600 guests ... more less
- Reservation Options:
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- Also Known As:
- Hotel Monaco And Grand Canal
- Hotel Monaco Grand Canal
- Monaco Grand Canal Hotel
- Monaco Hotel Venice