We used this service in May and June 2013 our family for transportation between the Venice Marco Polo Airport to an apartment on San Marco and then later in the week for a transfer from the apartment to the San Basilio Cruise Terminal. They showed up on time at all the appointed times and got us where we needed to go with no hassle at all!
It was raining on our arrival in Venice, and we had 5 people and of course way too many bags. Having a prepaid reservation and a private motorboat not only really made our transfer SO much smoother and more comfortable than taking the public Alilaguna taxi, which we also had access to, it was a really FUN way to go! Plus the driver helped us with the bags - we did tip him for this service.
we did email them prior to our arrival because we booked several months in advance and they replied promptly. There is a 7 hour time difference between Venice and Central time US.
We also prebooked and prepaid the Grand Canal one hour tour - it was awesome and well worth it but beware that the times changed without any warning or notice at all - fortunately we went to their ticket booth way early to exchange our voucher for the actual tickets and that is when we learned of the time change - otherwise we would have missed our tour. the lady in the booth did speak great english and just sort of laughed about our voucher saying one thing and the time being different, so be sure to check that out when you arrive because the web could be wrong. the tour itself was very interesting and the guide was great. Their boats are really nice.
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