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“Not Deserving of such High Ratings”

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San Cassiano Residenza d'Epoca Ca' Favretto
Ranked #93 of 384 Hotels in Venice
Certificate of Excellence
Reviewed 1 August 2014

After reading reviews on this site, I had higher expectations for this hotel. The front desk staff could hardly be bothered to look up from the computer to greet us, let alone help us. They have the most minimum information and gave the perception that they did not want to be bothered. The first night we had the shock of finding a wad of black hairs on the sheets. By the time we went to bed around 1:00 am it was too late to notify anybody, so we removed it. In the morning, we discovered a half-eaten apple under one of the beds. I notified the man at the front desk and he just said he would notify housekeeping. No apology or regret expressed! The rooms are very dark, which is probably why they are not clean. WiFi is only available for a specific number of hours, which accumulate, so you have to log out of it all the time to avoid using up the allotted hours. We were told this was to combat child pornography, which does not make any sense. I had the creeps staying here and do not recommend this place. There is simply no excuse for uncleanliness.

Stayed: July 2014, travelled with family
2  Thank SuzyQTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELSANCASSIANO, Direttore at San Cassiano Residenza d'Epoca Ca' Favretto, responded to this reviewResponded 6 August 2014

Dear Guest.
thanks for your review, always appreciated.
We are sorry that you felt that the front desk staff were not willing to help or assist you but we usually, as you can see form other reviews, have completely different feedbacks form other people telling good things about them.
About the cleanliness in general, we're always very attentive about it,it's always a must for us and it seems that also many other guests appreciate the quality of it.
In any case, we're always here if there's a problem and we're always ready to find a solution.
Wifi is not included in the price but we give it for free for all our guests.
Our wifi network is not open and it needs a username and password(one per person or device) because that's what the italian laws about Internet use say.
The only thing we cannot give the code for the Wifi to the children but only to the parents.

We always accept criticisms but if you would have told about your dissatisfaction here on spot, we would have found the necessary solutions and clarify any misunderstanding.

Best Regards
Giovanni M.

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Reviews (1,151)
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433 - 439 of 1,151 reviews

Reviewed 30 July 2014 via mobile

Booked online and the price came in quite cheap at 274 euros for 2 nights for a family of 3. Situated about midway between Rialto and the station, it is relatively easy to find on foot and is well signposted from the main routes. Typically venetian decor and much less run down than some hotels in the area. Quiet courtyard out front and a waterfront veranda overlooking the grand canal out back. Small dining area upstairs but good choice for breakfast with a limited outdoor dining area if you can stand being pestered by the feral pigeons. The rooms had sky and we're clean and comfortable. Unfortunately the hotel was let down by the incredibly poor manners and professionalism of the night staff. They were rude and uncooperative when asked to provide access to the bar at a very reasonable 10.30pm. Customer service loses them one mark, otherwise I would have given a four.

Stayed: July 2014, travelled with family
2  Thank Scorpyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELSANCASSIANO, Direttore at San Cassiano Residenza d'Epoca Ca' Favretto, responded to this reviewResponded 6 August 2014

Dear Sir/Madame,

thank you very much for your review, and thank you also to let me know about the two night porters, i will investigate what is happen. Anyway the bar is open untill midnight, and for next time i suggest you to speak to the manager of the hotel so we (or they) can immediatly repair the bad experience and we can offer you something to drink ;)

Best Regards
Giovanni M.

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Reviewed 28 July 2014

We were really not quite sure what to expect when booking this hotel. It was so convenient to arrive via the train and then hop on a water taxi to get to the hotel. The staff at check-in was very efficient. We were very surprised at the size of our room (larger than we had expected) and the bathroom was well appointed, including a bathtub as well. We stayed in Room #211. The breakfast room was bright and full of light, and we were lucky enough to sit on the balcony overlooking the Grand Canal enjoying our morning coffee. The staff gave great recommendations for lunch and dinner as well as some specific shopping needs. My only advice would be to really pay attention when leaving the hotel the first time as this will make it much easier when you return later.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Douglas g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

Picked this because of the good reviews and was not disappointed. Lovely hotel, room we got (for myself, hubby and 15 yr old daughter) was huge, after telling them not to expect anything too big. It was old splendour, with a large chandelier in the middle of the room and a decent size ensuite. Everything clean and tidy. Front desk staff on the whole very good, there was a bit of a grump one evening but no big deal. The one thing I will list is how to get there, we tried following the other reports on here but not detailed enough i now know. If you have the money then a private taxi straight from the airport to the hotel, they have their own landing, 15 mins door to door but 120 Euros. If not then the Vaparetto from the airport to San Marco, get off and walk to the public water bus piers and get one to the San Stae stop, 2 min walk to the hotel but still going through various alleys etc so need to keep an eye out for signs or get the hotel to email you directions from there. Breakfast was good, enough choice and pleaseant staff. We had a lovely time and would recommend this hotel.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Angelb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2014 via mobile

This hotel is unique and so central for exploring Venice. It is clean and beds are comfortable . Drinks on the balcony by the grand canal are really good. It is also excellent value for money. We would definately return. The staff are knowledgable and will advise on restaurants of which there are several nearby and on transport when needed

Stayed: July 2014
Thank 178annie12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

I picked this hotel mostly because of it's location and the price but I was very happy. It is loacted near the Rialto bridge. It has a great deck over the grand canal. The rooms are small but efficient, I wasn't spending much time in the room.

  • Stayed: July 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank DCofNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014 via mobile

I'm lying on a comfortable bed in a decent sized room having had a lovely breakfast this morning, writing this review. What a lovely place this is. Traditional and Venetian as they come this hotel is good value for money and 5 minutes walk for the rialto bridge. Those with mobility problems may want to get a water taxi there with luggage as getting there from the vaporetta stop (San Stae or Rialto Mercato) is challenging with all the little bridges to scale. The staff are friendly and informative. I like the hard working porter/bar man Ernestro.

Breakfast was lovely. Catering for three generations of family was easy.

The downstairs terrace is pretty, being on the Grand Canal. The location is quiet and the black out shutters a welcome closure to the world. Air con in the rooms is strong and they stay cool even when it is switched off.

Prosecco is 18 euros a bottle which is about restaurant price. The hotel was well signposted once you get close. There is a lovely courtyard at the front and the building is steeped in history. The second floor holds several paintings of the building and the light fittings are all made from murano glass. My mother in law stayed in room 35 which was lovely and big. The kids were in room 221 which was small but nicely done.

All in all I will definitely return here on my next Venice trip. A lovely find in a crazy city.

Stayed: July 2014
2  Thank Rachel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about San Cassiano Residenza d'Epoca Ca' Favretto

Address: Santa Croce 2232, 30135 Venice, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Venice
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#60 Luxury Hotel in Venice
#81 Romantic Hotel in Venice
#101 Family Hotel in Venice
Price Range: £83 - £567 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Cassiano Residenza d'Epoca Ca' Favretto 4*
Number of rooms: 35
Reservation Options:
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Also Known As:
San Cassiano Residenza d`Epoca Ca` Favretto Hotel Venice
Hotel San Cassiano Venice
San Cassiano Ca Favretto Hotel

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