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“Best views of all Grand Canal hotels”

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The Westin Europa & Regina, Venice
Ranked #98 of 385 Hotels in Venice
Certificate of Excellence
GreenLeadersSilver level
New York City, New York
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Best views of all Grand Canal hotels”
Reviewed 1 November 2013

If one is in love with the views of Venice, and who wouldn't be, the Europa & Regina arguably is positioned to have the very best views among the top tier hotels. To the right it faces Santa Maria della Salute, with its beautiful, theatrical facade and dome, and to the left the triangular Dogana (now the Palazzo Grassi museum) on the point of the Dorsoduro. Beyond, one can also see the island of San Giorgio Maggiore. We've stayed in canal rooms at the Gritti, the Danieli, and Il Palazzo (Bauer), and this view surpasses them all.

Our room, #206, a "grand canal room" in the Tiepolo/Europa part of the complex of buildings that make up the Europa and Regina, had a narrow Juliet balcony that ran the width of the room, and from both the balcony and inside the room, the vista was nothing short of spectacular. See photos. We started in another smaller canal room on the 4th floor, and weren't really happy with it, so they moved us to 206, which is what we had actually booked. It would have been nice not to have had to ask, but it worked out fine in the end. It seemed as if the Regina building might have more direct views straight across to Santa Maria della Salute, and that might be preferable, but it is also over the dining terrace, and which could possibly produce additional noise, though this is just a guess. I would highly recommend our room. The only flaw, if one is searching for flaws, was the giant flag waving outside with the word Westin on it. Somewhat irritating, both visually and the flapping noise.

Breakfasts are buffet in the ground floor restaurant that fronts the canal, and they are full of choices for all tastes. The only thing we found objectionable is that the hotel seemed to cater to large tour groups, and they would often take over the dining room and speak so loudly across to other tables that we took to finding a quiet corner to avoid them. (Americans, I'm sorry to say.) We found that the later we had breakfast the quieter it was, filled after 9:30 with late-rising European couples rather than the early-bird American groups.

We also had both lunch and dinner at the restaurant, and the food was delicious (dinner $$), and the service lovely. I would recommend lunch over dinner, because this is truly the best daytime view from a restaurant on the Grand Canal, and dinner was a little chilly, even with the heaters on (this was late September). We always used to have a lunch or two at the nearby Monaco hotel, but its canal-front restaurant, while it has a nice view to the right of the Dogana and S.M. della Salute, is bordered on the left by a vaporetto stop, which is neither scenic or quiet.

We found the service to be a little below par compared to other top hotels in Venice. The concierges were not quite as magical in securing difficult dinner reservations as they are at Il Palazzo (Sunday and Monday always particularly difficult since virtually all restaurants are closed those nights), and we moved our own bags when we changed rooms, after waiting quite a while for someone to show. There seemed to be so many travelers in the hotel who were unfamiliar with Venice, the staff was a bit overwhelmed by helping them, and they all seemed to congregate noisily in the lobby. This is the disadvantage of being in a hotel that seems to cater to groups rather than individual travelers, so we spent as little time as possible in the public rooms, which was really no hardship, with a beautiful room upstairs and all of Venice to explore outside.

One more word about location; it is possible to walk almost everywhere because of the central position. We walked up to the public gardens to see the Biennale, to the very nearby Fenice opera house for a performance of Carmen, to the Accademia, Guggenheim, Ca Pesaro, and Fortuny museums, and to all but one dinner, which was far enough to require a boat ride. It's a great base from which to walk the entire city. Like the other top hotels, they have their own little dock out front, so if you take a boat taxi in from the airport or the train station, it puts you right in the lobby. A little pricey, but very convenient, particularly if you have luggage.

  • Stayed September 2013, travelled as a couple
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Helpful?
2 Thank Acadia777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
europaregina, Manager at The Westin Europa & Regina, Venice, responded to this review, 4 November 2013
Dear Guest,
Thank you very much for taking the time to post your very descriptive review regarding your recent The Westin Europa & Regina experience. We are pleased to know that you have enjoyed your recent stay and we look forward to welcoming you back soon.
With our kindest regards

executive office
the westin Europa & regina
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Singapore
Level Contributor
132 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed 30 October 2013

We stayed 3 nights at the grand canal view king deluxe room on the Europa wing. They were quite kind to give us a room (upon request from us) with a balcony (too narrow to sit but wide enough to stand comfortably). As with all hotels in Venice with a view of the Grand Canal, it cost a king's ransom but hey, this is Venice, and its a truely unique experience to wake up every morning to the sight and sounds of the beautiful grand canal. We love the room - it was spacious, very comfortable, uber high ceiling and tastefully furnished (some may prefer the traditional classical Venetian furnishings but I personally find that a tad over the top - so Westin's more simplier but tasteful furnishing suits me better).

Westin has its own private dock, so if you were taking a water taxi, you can be dropped off right at its door step on the canal. This was important for me as in my previous trip i stayed in a hotel without its own dock; and we had to lug our heavy luggage in unfamilar territory looking for our hotel. That was a bummer.

Location is excellent. Faces the Grand Canal, 5 min walk to public vaporetto stop. 10 min to heart of St Mark's square. 1 min from boutiques for shopping. And many good eating places within walking distance.

Service level at the front desk and conceirge were polite and adequate; they do the necessary but lack the genuine warmth, i had the impression not to expect them to go out of the way to help should such need arises.

My main gripe is with the service level at the breakfast terrace. The plus is breakfast is quite good and located at the terrace next to the grand canal. The big negative is - the service is questionable. Sometimes the waiters and waiteress were downright rude and supercilious.

Still all in all - you can't really go wrong staying here IF you have a grand canal room. For non canal rooms - I think they face a tiny quiet but otherwise featureless square. If i stay here again, I will just skip the breakfast and eat elsewhere.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Navigator22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
europaregina, Manager at The Westin Europa & Regina, Venice, responded to this review, 4 November 2013
Dear Guest,
Thank you for taking the time to post your comments regarding your recent visit. We are happy you enjoyed our location. On the other hand, we are sorry we have not lived up to all your expectations, specifically with your Breakfast at our Terrace Restaurant.
Your comments will be shared with our F&B manager, in order to avoid that similar situation will occur again.
We hope to welcome you back soon and we remain with
very best regards,

executive office
the westin europa & regina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, Colorado
Level Contributor
182 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 28 October 2013 credit card Amex Cardmember Review

First of all, know that if you want to avoid any headache in finding it, they offer a boat pickup to take you right to the Westin Dock. Instead we had poor instructions from the concierge that cost us almost 3 hours and a lot of extra walking around with bags due to poor instructions, The property is nice and there are good views of the canals from the private dock

Stayed September 2013, travelled as a couple
Helpful?
4 Thank David Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
europaregina, Manager at The Westin Europa & Regina, Venice, responded to this review, 4 November 2013
Dear Guest,
Thank you for taking the time to post your review regarding your recent stay at The Westin Europa & Regina.
We are delighted to hear that you enjoyed our hotel and the location on the Gran Canal, despite leaving with regretfully negative impression of Concierge team. We do thank you for having brought this to our attention so that we may take the necessary steps to improve our guests' experience.
We hope to welcome you back at The Westin Europa & Regina and we remain with
best regards

executive office
the westin Europa & regina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 October 2013

Everything about this hotel is perfect. Location, Food, Wine, Rooms. They upgraded our room without any fuss to canal view, and everything we asked for. simply awesome. We had some amazing wines on bright sunny day facing the canal and food.

Its gonna be one of the best hotel i have stayed and had some unforgettable memory.


Cheers. Kudos to the Team.

Room Tip: Please ask for room facing the canal.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nitesh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
europaregina, Manager at The Westin Europa & Regina, Venice, responded to this review, 30 October 2013
Dear Guest,
Thank you for your fantastic review of The Westin Europa & Regina!
We are glad that we have lived up to your expectations and we will ensure to pass on your comments to the rest of our team. We look forward to welcoming you back to Venice very soon.
With very best regards

executive office
the westin europa & regina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 28 October 2013 via mobile

We stayed in the Westin Europa using points and ere upgraded to a suite based on my Platinum status.

The room was amazing, with three rooms, nice view and beautiful decor.

We received a welcome gift of a nice bottle of champaign in ice plus snacks!

Service from staff was great, the even handled unusual requests easily. We needed porter service to transfer our luggage to another hotel and the Westin handled everything

Stayed October 2013, travelled as a couple
Helpful?
1 Thank Greg T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
europaregina, Manager at The Westin Europa & Regina, Venice, responded to this review, 30 October 2013
Dear Guest,
What a lovely review! Thank you very much for sharing your comments with us, we always aim to fulfill our guests’ expectations and we are pleased to read through your review. we will make sure to share your mention to the staff and especially to the Concierge team . We look forward to welcoming you back soon in Venice
With warmest regards

Executive office
the westin europa & regina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami
Level Contributor
60 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 October 2013

The Westin Europa & Regina is a great place to be in venice! Love the classic decor and the history at the location. My room was very spacious and comfortable. The in room amenities were more than expected. The location of this hotel is also spectacular. My only complaint with this hotel was the concierge. For every request it seem like it was a big issue. Definitely not the experience I would expect from a concierge with the keys. Very poor attitudes and unhelpful. But other than that my experience was wonderful and have no complaints at all. The front office did an exceptional job on meeting all my request.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrentJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
europaregina, Manager at The Westin Europa & Regina, Venice, responded to this review, 28 October 2013
Dear Guest,
Thank you for taking the time to post your review regarding your recent stay at The Westin Europa & Regina.
We are delighted to hear that you enjoyed your visit, the location and our amenities, despite leaving with regretfully negative impression of Concierge team. We do thank you for having brought this to our attention so that we may take the necessary steps to improve our guests' experience.

We hope to have the opportunity to welcome you back soon for another great experience.
With warmest regards
executive office
the westin europa & regina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
fort lauderdale
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 October 2013

The hotel is beautiful in that old classical way, very Venetian and it sits right in the heart of Venice. I am a huge fan of SPG, so I do try and collect points whenever and wherever I can so I can travel and get free rooms. Normally when I do so, it is never a problem nor am ever made to feel like I am less important by using points, that is until now. When I arrived, I was greeted by, well how do I say this, an expressionless face and yes she did make a point to announce to the entire lobby that my entire stay was done with points. Just by her tone of voice I could tell that my room was not going to be one of the better ones, probably not even in the top 50% of the rooms available. She told me that my upgrade for being a loyal member of SPG would be a renovated room. I was very tired and normally would argue this, but I just didn't have it in me, but believe me, I will definitely let SPG know how their property in Venice, Italy treats their loyal guests.

Now, lets get back to the hotel review. Our renovated room was nice, very spacious, the normal Westin bathroom amenties which by the way have the best smell, the shower was ok, there wasn't a tub but the bathroom was quite large.

We went to the restaurant that evening, since we did arrive quite late, to have dinner. The food was good, way over priced, service was great (waiter's name was Giacomo or Jack for short) and the view spectacular. Oh, and do not order a coke, they cost 11 Euros which is equivalent to about $15. Our proseco cost just a little but more.

We had room service for breakfast, which was very good, try the mango smoothy it was delicious and it all arrived in just 20 minutes.

Overall, I would recommend the hotel, but if you are paying for it, not using points like I did, you may be a little disappointed.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wpj26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
europaregina, Manager at The Westin Europa & Regina, Venice, responded to this review, 28 October 2013
Dear Guest,
Thank you sharing your feedback about your stay with us.

It's good to know that you enjoyed our hotel and our Restaurant service, but we regret that we did not reach our target in delivering a real SPG experience, beyond your expectations.

We hope you will give us another opportunity in order to recover your confidence showing you what a real SPG Experience looks like.

With our best regards,

executive office
the westin europa & regina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Europa & Regina, Venice

Property: The Westin Europa & Regina, Venice
Address: San Marco 2159, 30124 Venice, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Green Hotel in Venice
#44 Business Hotel in Venice
#62 Luxury Hotel in Venice
#69 Family Hotel in Venice
#89 Romantic Hotel in Venice
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Westin Europa & Regina, Venice 5*
Number of rooms: 185
Official Description (provided by the hotel):
Superbly positioned on the Grand Canal with sweeping views of the city's most iconic landmarks, The Westin Europa and Regina places guests right in the heart of the city's artistic and theatre districts, in a discreet setting just off the fashionable Calle XXII Marzo and steps from Piazza San Marco. Our unmatched selection of rooftop terrace suites, Grand Canal rooms, restyled accommodations, and Grand Canal-side venues with nutrition-rich proposals are settings of relaxed indulgence where guests can be at their best. ... more   less 
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Also Known As:
The Westin Hotel Europa And Regina, Venice
Westin Venice
Westin Hotel Europa Regina Venice
Venice Westin

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