We booked a twin room and on arrival were given a double room. The receptionist who dealt with my query was extremely rude, was unable to resolve the matter and I asked to speak to the manager. At this point she spoke to another receptionist in Italian, but it was obvious she was speaking about me. We complained to the manager about her rudeness, and he did give us a complimentary bottle of wine. However overnight the room was invaded by mosquitoes and we both suffered lots of bites. Apparently this is a normal occurrence which make me wonder why the hotel do not put up mosquito nets at the windows. On the Saturday we went out at 10.30 and returned at 17.30 to find our bedroom door open. The staff were unable to give us an explanation. The price of a glass of Prosecco ranged from 3.50 Euros to 5 Euros, in bars. However in the hotel, they charge 16 Euros! Breakfast was 35 Euros per head, certainly not worth it. The receptionist was also really rude to us on departure. This is well below the standard I would expect from a Sheraton Hotel. Extremely disappointing. Our room was not pleas at either, looking out on to a wall.
- Official Description (provided by the hotel):
- Superbly positioned on the Grand Canal with sweeping views of the city's most iconic landmarks, The Westin Europa and Regina places guests right in the heart of the city's artistic and theatre districts, in a discreet setting just off the fashionable Calle XXII Marzo and steps from Piazza San Marco. Our unmatched selection of rooftop terrace suites, Grand Canal rooms, restyled accommodations, and Grand Canal-side venues with nutrition-rich proposals are settings of relaxed indulgence where guests can be at their best. ... more less
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- Also Known As:
- The Westin Hotel Europa And Regina, Venice
- Westin Venice
- Westin Hotel Europa Regina Venice
- Venice Westin