Everything got off to an excellent start when we were met at the airport as arranged with the hotel (expensive but worth it, we reckon), and whisked off by car + boat accompanied by friendly and smiling staff.
Front of house are also very highly commended, for they were unvaryingly friendly and helpful, and of course the hotel has a wonderful and quiet location not even two minutes from Piazza San Marco - so far definitely 5*.
But from hereon in, it’s all rather downhill ……
Our room and its décor were no better than 4* with the décor and general fittings decidedly tired.
As it was lunchtime, we thought to try the so-called buffet. It looked so nasty and unappetising, that we walked straight out again. I’m afraid this was not just a “one off” bad day, as a couple of days later we had a look and once again, just kept walking!
Is it any surprise that the main dining room, which pretends to very high class cuisine with matching prices was always effectively empty, even in the evening? …. So this aspect gets a bare 2* and perhaps deserves only 1*, arguably rescued by breakfast, which at least offered a reasonable if not very exciting selection, but with truly horrid coffee (in Italy???).
We might consider staying here again, but only because its location is fantastic and so well placed for walking across and through Venice in any direction.
- Official Description (provided by the hotel):
- Housed in a mignificent, 12th century Venetian palazzo, reputed to have played host to the Templar Knights, this is the oldest hotel in Venice a stone's throw from St. Mark's Square and boasts a tradition of hospitality going back centuries. The hotel commands unrivalled views of the Lagoon and offers guests an intimate, welcoming atmosphere combined with impeccable service, classic cuisine and a private mooring berth to enter the hotel by gondola or motor boat. ... more less
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- Also Known As:
- Luna Hotel Venice
- Luna Hotel Baglioni