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“5* staff and location, but that's it”

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Baglioni Hotel Luna
Ranked #62 of 385 Hotels in Venice
Certificate of Excellence
Reviewed 25 May 2013

Everything got off to an excellent start when we were met at the airport as arranged with the hotel (expensive but worth it, we reckon), and whisked off by car + boat accompanied by friendly and smiling staff.

Front of house are also very highly commended, for they were unvaryingly friendly and helpful, and of course the hotel has a wonderful and quiet location not even two minutes from Piazza San Marco - so far definitely 5*.

But from hereon in, it’s all rather downhill ……

Our room and its décor were no better than 4* with the décor and general fittings decidedly tired.

As it was lunchtime, we thought to try the so-called buffet. It looked so nasty and unappetising, that we walked straight out again. I’m afraid this was not just a “one off” bad day, as a couple of days later we had a look and once again, just kept walking!

Is it any surprise that the main dining room, which pretends to very high class cuisine with matching prices was always effectively empty, even in the evening? …. So this aspect gets a bare 2* and perhaps deserves only 1*, arguably rescued by breakfast, which at least offered a reasonable if not very exciting selection, but with truly horrid coffee (in Italy???).

We might consider staying here again, but only because its location is fantastic and so well placed for walking across and through Venice in any direction.

  • Stayed: May 2013, travelled as a couple
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3  Thank veloiste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMLuna, Direttore at Baglioni Hotel Luna, responded to this reviewResponded 1 June 2013

Dear Veloiste,
Let us express our most genuine apology about our buffet where on the last month for a quick lunch experience we have got an average of ten cover per day and high appreciation from the clientele. This choice has been promoted right because our guests prefer to have something quick for the lunch break. We are sorry that you did not appreciate our chef proposal with the choice of 6 different hot courses, salads, quiches, fresh fruits, dessert and much more in it as cold choisces By the way our carte is always available for those who wish something different. Gianmatteo Zampieri - Hotel Manager .

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761 - 767 of 1,664 reviews

Reviewed 24 May 2013

A fantastic hotel in a quiet but central position.Excellant service throughout and a great place to stay as it is central enough to wander into St Marks Square when all the daytime tourists have gone home.

  • Stayed: June 2012, travelled as a couple
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Thank 1945alice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMLuna, Direttore at Baglioni Hotel Luna, responded to this reviewResponded 1 June 2013

Dear 1945alice,
Let us thank you for your kind words of appreciation and hope to have the pleasure to welcome you back in Venice with all your family. Gianmatteo Zampieri - Hotel Manager

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Reviewed 22 May 2013

An exquisite Old World Hotel in a great part of this incredible city. Only a half block walk from San Marco Square as well as the water taxi stop. The rooms are small-to-adequately sized (but for the price, should be larger).
The hotel and main desk staff were very helpful.

Room Tip: see my review above
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  • Stayed: May 2013, travelled as a couple
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Thank GerryF547
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMLuna, Direttore at Baglioni Hotel Luna, responded to this reviewResponded 1 June 2013

Dear Gerry F,
We thank you for your review and happy to hear of your satisfactory stay. Our superior rooms are right the EU size, which is very good for a short stay, but De Luxe are much larger. Please take good note when reserving and in need of room. Gianmatteo Zampieri - Hotel Manager

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Reviewed 20 May 2013

Traditional Italian hotel that is just around the corner from Piazza San Marco, the beginning of the grand canal, vaporreto (water bus) stops, Harry's Bar, bars along the grand canal at other hotels, upscale shopping, and views, views views with just a little bit of walking.

I had a "junior suite" or a big bedroom with three windows, double sinks and closets in another room which was next to a room with a bathtub and separate shower, toilet, and a window. There was a blowdryer on the wall and more importantly another hair dryer with a diffuser nozzle (my favorite). Though the room looked across to other buildings it did have plenty of windows that you could open as well as air conditioning. Television had a few English language stations but it would be great if hotels would offer something other than depressing news channels and sports. A movie channel or other programming would help overcome long distance travel and insomnia. Bathroom amenities were ok but nothing too special. No written instructions for the safety deposit box in the room but the front desk quickly offered to come to the room and reset the safety box or explain how to reset.

The breakfast was very good. Again, the breakfast room didn't have a view but one side had plenty of natural light. I would suggest they update the chairs to improve comfort but the room is very elegant and the staff works hard to please. If breakfast is included in your room you may have anything on the buffet. If you want fried eggs or an omelette there is an extra charge. By the way, the omelette is more like a frittata. Too crispy and brown for me. Concierge and front desk staff were helpful but again the location is perfect for exploring any part of Venice on foot or via the vaporetto service. Get a pass if you plan to use the vaporetto or you will pay 7 Euros for a one way trip. There is vaporetto service to and from the airport and the train station. Just allow plenty of time and be very patient.

Room Tip: There are a few rooms with limited water views and even fewer with big water views. Ask if that is...
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  • Stayed: May 2013, travelled on business
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1  Thank Mygift2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMLuna, Direttore at Baglioni Hotel Luna, responded to this reviewResponded 1 June 2013

Dear Mygift2u,
Thank you for choosing us for your stay. As mentioned several time, we do invite all our guest to make their choice when reserving a room. Room with the view ( side canal or Lagoon ) should be reserved usually ahead of time and are a little bit more expensive than those overlooking the street. The city of Venice hasn’t change that much from the last 5 centuries, therefore is very common to face another palace. Gianmatteo Zampieri - Hotel Manager

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Reviewed 13 May 2013

Sheer luxury, beautiful historic building and a friendly, expert staff. Hard to imagine a better place to stay. Best of all its next to the Piazza San Marco but on a quiet street with its own gondola dock. Harry's Bar just outside the back entrance. It's expensive but its good and its location is so much better than its equally expensive competition.

  • Stayed: May 2013
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Thank PaulJohnson999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMLuna, Direttore at Baglioni Hotel Luna, responded to this reviewResponded 18 May 2013

Dear PaulJhonson999,
Indeed the location is so important and give added value to your choice. Thank you for your review and hope to meet you personally on your next visit. Gianmatteo Zampieri - Hotel Manager .

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Reviewed 12 May 2013

This is a gorgeous piece of property with a PRIME location in the heart of Venice. I have traveled extensively and stayed in 5-star hotels around the world, but I have never eaten breakfast in a room as beautiful as the one at Baglioni. Further, the breakfast itself was great.

The rooms were great, and the staff was helpful.

We ate dinner in the hotel restaurant one night, and found it to be expensive for the quality. The food was good, but not great. While breakfast at the hotel is excellent, skip dinner and eat out somewhere else in Venice.

  • Stayed: April 2013, travelled with family
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1  Thank Emily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMLuna, Direttore at Baglioni Hotel Luna, responded to this reviewResponded 18 May 2013

Dear Emily B,
We wish to thank you for your review and fell sorry for not having fulfilled your expectation at our restaurant where our chef serves daily homemade cake and delicious dessert and more over rediscover ancient venetian recipes. Hope to have the pleasure to welcome you again in our incredible city and share with you the richness of our culinary tradition. Gianmatteo Zampieri - Hotel Manager .

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Reviewed 6 May 2013

The Luna Hotel Baglioni is in a terrific location. It is literally steps from Piazza San Marco with a vaporetto stop on one side of the lobby and a lovely little street with nice shops on the other. The staff was friendly and helpful.

While housed in a beautiful old building, it has been updated with modern amenities. The lobby is beautiful. Our bathroom was spacious and up-to-date, yet elegantly appointed. Our bed was comfortable and large. The breakfast buffet was very generous. All in all, it was a great place to stay. We would certainly consider it on a return trip.

  • Stayed: April 2013, travelled as a couple
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1  Thank jpsphr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMLuna, Direttore at Baglioni Hotel Luna, responded to this reviewResponded 18 May 2013

Dear jpsphr,
The Luna Hotel Baglioni location, just few steps from St. Mark square, is really something to consider when planning to visit this incredible city. Thank you for mentioning it and for choosing us for your stay. Gianmatteo Zampieri - Hotel Manager .

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Additional Information about Baglioni Hotel Luna

Address: San Marco, 1243, 30124 Venice, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Venice
#19 Luxury Hotel in Venice
#22 Family Hotel in Venice
#38 Romantic Hotel in Venice
Price Range: £227 - £708 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Baglioni Hotel Luna 5*
Number of rooms: 91
Official Description (provided by the hotel):
Housed in a mignificent, 12th century Venetian palazzo, reputed to have played host to the Templar Knights, this is the oldest hotel in Venice a stone's throw from St. Mark's Square and boasts a tradition of hospitality going back centuries. The hotel commands unrivalled views of the Lagoon and offers guests an intimate, welcoming atmosphere combined with impeccable service, classic cuisine and a private mooring berth to enter the hotel by gondola or motor boat. ... more   less 
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Also Known As:
Luna Hotel Venice
Luna Hotel Baglioni

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