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“Very Good”

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Baglioni Hotel Luna
Ranked #52 of 385 Hotels in Venice
Certificate of Excellence
Doncaster, United Kingdom
Level 6 Contributor
221 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
“Very Good”
Reviewed 24 June 2014

Stayed for a couple of nights and easily the best hotel I have stayed in in 6 trips to Venice. Like all Venice hotels it has a high guest turnover and they manage it well. The restaurant is good with attentive and friendly staff, good value good food (considering Venice prices!), the location very central, rooms nice and cool.
Also a big plus they gave me free wi fi which was much appreciated!

Room Tip: Try to avoid first floor rooms, they pick up street noise mainly suitcases on cobbles as travellers...
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  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMLuna, Direttore at Baglioni Hotel Luna, responded to this review, 28 June 2014
Drear Guest,
Thank you for sharing your positive experience and the appreciation to the staff, the restaurant, the location and the rooms . Let us allow, as already mentioned several times, to highlight that if you really want to experience at the best this place, this city and its beauty you should choose to travel in the low season period. Feel free to contact us wish you plan to experience that, and all the team will be delight to help you planning you’re your next trip to our fairytale city . Gianmatteo Zampieri - Hotel Manager
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Guernsey, Channel Islands
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 June 2014

Stunning hotel with 50m of St Marks Square. Arrived by Water taxi from the airport straight to the private hotel dock and walking into the foyer is breathtaking. We stayed for our wedding and was provided and amazing greeting by the staff. Very friendly and courteous. A beautiful hotel as you would expect from a 5* rated palazzo Venetian style hotel. Every aspect is elegance and sophistication.
A Venice hotel that is sure to please any special occasion traveller. Simply stunning.

  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
Thank zzrzx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMLuna, Direttore at Baglioni Hotel Luna, responded to this review, 28 June 2014
Dear Guest,
Thank you for taking the time to post your positive experience at the Luan Hotel Baglioni. Of course the location is the top notch and gives right the chance to visitors to see all important things even on a short break stay and the advantage to long stay guests’ to enlarge their ray of visit since form here in the center all itineraries starts and all transportation reach it. Gianmatteo Zampieri - Hotel Manager
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Sydney, Australia
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 June 2014

We arrived at the private dock and welcomed warmly. We had a two bedroom suite that definitely had the wow factor. The dining room was a highlight high painted ceilings, velvet drapes, chandeliers and a breakfast buffet like I've never seen. This was our third time to Venice and very memorable. Close to San Marco and the designer boutiques.

Stayed December 2013, travelled with family
Helpful?
1 Thank Charlenefred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMLuna, Direttore at Baglioni Hotel Luna, responded to this review, 21 June 2014
Dear Guest,
In this season we are welcoming more and more Guests from Australia and we are happy that you have choosen us this time for your stay in Venice. Thank you for sharing your notes describing the antique beauties we do host inside along your positive personal experience. Hope this will help many “down under” friends to visit our lovely city of Venice. Gianmatteo Zampieri - Hotel Manager
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Rochester Hills, Michigan
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 June 2014

Location couldn't be better, one block from St. Marks square. Arriving at their private boat dock via water taxi was an experience we won't forget. The staff are very professional and the breakfast was the best of all the hotels we stayed at in Italy. Our room was beautiful and the marble in the bath was just opulent, including the murano glass fixtures in both the bath and the room.

  • Stayed June 2014, travelled with friends
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Helpful?
1 Thank elaine841
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMLuna, Direttore at Baglioni Hotel Luna, responded to this review, 21 June 2014
Dear Guest,
We are happy to read of you positive experience and wish to thank you very much for sharing it in this forum.
Wish to highlight our commitment to let every guest experience their stay at The Luna Hotel Baglioni as they were in their noble Venetian Palace even if just for few nights. Gianmatteo Zampieri - Hotel Manager
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Hong Kong, China
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 June 2014

Stayed here for a two-night stay in early June. Having been to Venice several times this was my first time staying on the "touristy" side of San Marco. The location is excellent, better than any of the palace hotels in terms of accessibly, a stone's throw to San Marco off a side street and 50 feet from a vaporetto stop to its back entrance. Because of the building's configuration only a small fraction of the rooms have canal views. We booked a jr. suite, and upgraded to a full suite with two separate rooms. The rooms were dark, and the upholstery rich but stuffy. The spaces were not inviting and the living room not at all a comfortable place to relax in. The saving grace was the bed, extremely comfortable and the linen starched and crisp.
Had both lunch and breakfast at the hotel. The lunch was very nice, with a "one-plate" option that includes both a pasta course, a main, and coffee for 29 euros. The bellini was probably the best of all we had sampled, perhaps even better than at Harry's Bar (20 feet from the hotel's back door). Unfortunately breakfast is an absolute disaster, worst of we have ever seen in a five-star hotel in Italy. Scrambled eggs were soggy, coffee very slow in coming (and quite uninspiring), and the meats, cheese, pastry, and fruits all of very mediocre quality. This was also the only hotel we have seen in Italy not to use freshly squeezed orange juice.
Lots of hotels in Venice seem to coast on their locations and history, and the Luna is an exemplar of this culture of complacency.

  • Stayed June 2014, travelled with family
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Helpful?
Thank colorfulrealm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMLuna, Direttore at Baglioni Hotel Luna, responded to this review, 21 June 2014
Der Guest,
Let us thank you for your review and for expressing your personal experience. We are happy of the positive notes that you have so kindly posted and please rest assured we will seriously consider those for you not so positive. The Baglioni Hotels invest a huge amount of money and resources to maintain this property that share wide history and great antiques inside. Of course we strive for excellent service and attention to guest therefore we wish to apologize with you for not having fulfilled your expectation. Gianmatteo Zampieri - Hotel Manager
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Fairfax, VA USA
Level 5 Contributor
76 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 9 June 2014

I brought my active senior parents and my 10 and 11 year old boys to the small luxury Luna Hotel Baglione during Easter week this past Spring. Bottom line, we enjoyed the hotel very much, starting at check in where we received a complimentary upgrade to a jr suite for my parents’ room, with our superior room immediately adjacent, in a back corner very quiet location within the hotel. We had an exterior hall way door so felt like we had our own group suite “hotel within a hotel” and we only had to use one key for both rooms as a result. Very much appreciated this location and more than made up for lack of a view. The hotel also has wonderful single trundle beds which we were allowed to use one for each room for our two boys. We realized immediately the rooms were more than adequately sized to include both trundles in one room so we did that for ourselves and the housekeepers respected our decision, offering a nice turndown for each room each night. Another nice touch was the complimentary dessert appetizers left in my room and a welcome note from management upon arrival. We pulled out a bottle of wine purchased in our drive down from Austria and welcomed ourselves to Venice with a toast and a snack before heading out-- just around the corner -- to the jaw dropping St. Mark’s and the square. If you come from Troncetto (parking lots) as we did or the airport as I’ve heard, a water taxi though a little pricey is the most memorable and neatest way to arrive and leave this hotel. The bellman was right on the dock at the front door and helped everyone out of the boat and with our luggage and it was really a nice way to arrive. The hotel itself is in great condition – I noticed no wear in our rooms and thought the marble bathrooms with their separate showers and tubs – as well as the very luxe Venetian décor of the entire room -- were first rate. Again, the location cannot be beat also so the hotel was overall an exceptional refuge. Our room rate very clearly didn’t include breakfast in the very impressive frescoed room the hotel offers it on buffet, so we made sure we added this at least one of our two mornings of our stay. It’s very pricey as an add on but worth doing at least once just to savor the impressive room. This was all clearly disclosed in our booking so I have no question about this for the hotel. I did notice from time to time the hotel runs breakfast-included deals and given the rate buying that as an add-on ad hoc, this is well worth looking in to if you can get a rate that has breakfast included. In any event, we were very happy with all aspects of our stay. I do have one comment for management: I read some English travel journals that this hotel is the oldest hotel in all of Venice and I understand the company doesn’t like to self promote but I wish very much there had been a book or at least some literature on the provenance of the building from the Knights Templar forward for us to absorb, but too bad there is precious little available and no gift shop or other place to pick up such history about the hotel which I thought was a real shame. Maybe I will return post retirement and start a little project….

Room Tip: They can make what amounts to a two room family suite by locking off the hallway door.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank LouMonika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMLuna, Direttore at Baglioni Hotel Luna, responded to this review, 14 June 2014
Dear Guest,
Let us thank you very much for choosing the Luna Hotel Baglioni for your stay in Venice. Families and kids are most welcome in our property and we do offer a good number of different interconnecting room types for the highest comfort of everyone. Thank you for your interest in our large history heritage. We do have a lovely sum of that and would be delight to let you have it, just please do contact us. Hope to have the pleasure to welcome you again to show you personally the antique beauties inside our property. Gianmatteo Zampieri - Hotel Manager
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Boerne, Texas
Level 6 Contributor
256 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 9 June 2014

When my travel agent recommended this hotel I was a bit hesitant because of the cost, but once there I decided it was well worth it. The location is just perfect--just steps from Piazza San Marco but surprisingly quiet. Having their private boat dock for visitors is a real plus, as we observed many tourists walking all over Venice dragging their suitcases along the cobblestones and up and down bridges, because their hotel lacked this amenity and the boat transfers just dropped them off at the nearest dock--believe me, we were very glad we booked this hotel where we drew right up to the dock and we immediately helped out of the boat by smiling hotel personnel. We arrived at the hotel at 1030am but the helpful clerk in reception Marco said our room was ready and it was his favorite room. I was thinking, bet you say to all the guests, but he may have been right. The room had just undergone a major refurbishment, it still smelled of paint and some of the paint was still a bit tacky, so I am sure we were the first occupants of this newly redone room. Wow! I thought we were staying at the Doge's Palace or something. This very large room was decorated in Venetian opulence, with beautiful brocade fabrics on the walls, bed and drapes, fabulous faux finished details and an incredible bathroom with double vanities and a huge marble shower with intricately carved detail on the floor. The light fixtures in the bedroom were a huge Murano glass bowl chandelier with pendant lights on either side of the bed. It was just incredible. It seemed that maybe the hotel wasn't entirely full, perhaps that's why they gave us this wonderful upgrade, but they all seemed very proud of this room and eager to please us. Staff at la Luna Baglioni was very helpful, friendly and all spoke perfect English. The common areas of the hotel were similarly beautiful and comfortable. Even the small first floor ladies' room was a work of art. If you can afford this hotel, and it is certainly not cheap, stay here as it will be a big and unforgettable part of your entire Venetian experience.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank hillcntrytraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMLuna, Direttore at Baglioni Hotel Luna, responded to this review, 14 June 2014
Dear Guest,
It has been for us a pleasure welcoming you at the Luna Hotel Baglioni. Let us express our compliment for choosing one of our Top Suites for your stay in Venice and thank you very much for sharing your experience in this forum.
We all stay at your full disposal wish you plan to visit us again in the near future . Gianmatteo Zampieri - Hotel Manager
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Additional Information about Baglioni Hotel Luna

Property: Baglioni Hotel Luna
Address: San Marco, 1243, 30124 Venice, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Venice
#22 Family Hotel in Venice
#36 Luxury Hotel in Venice
#38 Romantic Hotel in Venice
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Baglioni Hotel Luna 5*
Number of rooms: 91
Official Description (provided by the hotel):
Housed in a mignificent, 12th century Venetian palazzo, reputed to have played host to the Templar Knights, this is the oldest hotel in Venice a stone's throw from St. Mark's Square and boasts a tradition of hospitality going back centuries. The hotel commands unrivalled views of the Lagoon and offers guests an intimate, welcoming atmosphere combined with impeccable service, classic cuisine and a private mooring berth to enter the hotel by gondola or motor boat. ... more   less 
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Also Known As:
Luna Hotel Venice
Luna Hotel Baglioni

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