We arrived a day late due to a hoax bomb scare at our transit airport but the 2 rooms we booked were kept for us. The receptionist was matter of fact and our only help to our rooms was to be shown the lift and which floor to get off. The hotel has definitely seen better days but I understand this is fairly standard for Venetian hotels. The beds were comfortable and the rooms were a decent size. We asked for a kettle and this duly arrived with tea and coffee and there was a fridge stocked with drinks and water. The noise from outside finally died down after midnight but we accepted this as it was Carnavale.
Breakfast could be classed somewhere between disaster and horrendous. The food was as expected for a continental breakfast but was of poor quality. We had to wait for a table to be cleared..there was a mess of crockery and cutlery on every table. There appeared to be only 2 staff in the dining room and they were clearly struggling..none of the 5 staff at the reception desk appeared to be in any hurry to help. Despite arriving for breakfast reasonably early, there wasn't any hot water or coffee, no hot food at all and we had to ask 3 times before we got any service at all. The girl who attended us was actually a housemaid and should have been making up the rooms. She had no kitchen experience at all. The only good thing I can say about this hotel is that it's location is excellent, being literally 20 yards from St Marks Square.
Clearly my friends and I will not be booking this hotel again. Despite this we have enjoyed our brief stay in Venice.
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- Also Known As:
- Best Western Albergo San Marco Hotel Venice
- Best Western Hotel Venice
- Best Western Venice
- Venice Best Western