My stay in Venice was by far the worst in my trip. When we arrived they showed me a very small room with a tiny bed and 1 pillow (I booked it for two people). Then I came back and said to the guy in reception that this is not the room I booked after couple of minutes of argument insisting that all the rooms are the same, he sent someone to show me another room, as soon I saw the other room I realised it was much bigger bed and the receptionist just wanted to rip me off with selling me the smaller room. In the last day I desperately needed to call someone and I asked the guy in reception to help me (another guy), he pointed to the phone in the corner and said dial your number without saying that I should dial 0 (or another number) for free line. I tried different things and after 5 min he looked at me like I am a fool and said why don't you dial 0?
The staff were so rude even the guy who showed us the room was so impolite and arrogant (I guess typical Venetian). They have different rooms but I don't think the other ones are much better, the bathroom and shower was ok and it has a little fridge. The only good thing is being close to the station but if will not go to this place again because the staff are not welcoming at all.
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- Also Known As:
- Universo Nord Venice
- Hotel Universo Nord