As with all the other reviews the check in process was carried out at another hotel but we did not see this as a problem. The Hotel San Luca was literally a 3 minute walk from the Rialto Bridge where our water bus stop was. We easily found the hotel and even though we arrived at 1pm (an hour before check in at 2pm) we were checked in and escorted to Casa Dolce which was about 5-10mins walk. I can see why other reviewers might have found this a hassle in summer with the streets being very busy with people but to be honest it was not really a problem for us at this time of year. The hotel was set at the back of an old palace, the hotel manager informed us it was formerly the residence of a high ranking city official 1600 years ago. This was interesting to us and certainly added to the ambience of this Venetian palace.
The room was again decorated in a Ventian style although not too ornate and tacky. It had high ceilings and a huge colourful glass chandelier from the island of Murano. It was very clean and spacious as was the bathroom. We requested a balcony view which we got and for the most part it was quiet in the afternoons and evenings.
However the morning was a different story and this is where I highlight the imperfections. The breakfast room was situated outside our bedroom and consisted of three tables that were set up for each room. From about 8am we could hear a hotel staff member setting up the area and following this the first guests would arrive immediately for breakfast at 8.30am and we could hear everything from our room such as the noise of the coffee machine and clinking of cutlery on plates along with their chat. Also on the days that we were there it seemed to be bin collection day along the canal that our balcony faced and we had to listen to the deafening noise of the skips being emptied via crane. My last gripe with the room was that the tea and coffee making facilities were poor. There was no milk or coffee in the rooms and guests did not have access to the coffee machine in the breakfast room during the day.
In our confirmation email we were told of a complimentary drink on arrival which we were not offered and also free entrance to the oldest Casino in Venice which again was never mentioned on check in. The complimentary boat trip to Murano Island we found out only included the journey there and not the journey back and there had to be a minimum 6 people going. Instead we booked a boat trip that took us to the three islands of Murano (including glass blowing demo), Burano and Torcello over 4 and a half hours for only €20 each. Far better value and we would definitely reccommend to anyone travelling to Venice particularly in quieter times.
The minor imperfections of this hotel would not put me off staying there again, the noise in the morning only encouraged us to get up and get out to see the city and there was time to relax in the afternoon when it was quiet. I would reccommend anyine to stay here for a more authentic Venetian hotel experience and the location to San Marco and Rialto is just perfection!
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