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“holiday experience” 4 of 5 bubbles
Review of Hotel Carlton on the Grand Canal

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Hotel Carlton on the Grand Canal
Ranked #143 of 386 Hotels in Venice
Cardiff
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“holiday experience”
4 of 5 bubbles Reviewed 1 August 2014

Wanting to try something interesting, that would suite both myself and my 20yr old daughter we decided to give Venice a try. Having talked to lots of different people we felt the experience would please us both.
Trying to find a good hotel in a convenient position , easy to find in a new place, I decided to book the hotel Carlton on the grand canal. There were mixed reviews on tripadvisor but none that were a definiate "never again" experience.
However on arrival we were very relieved to not only find the hotel with ease but to be given a warm and professional welcome. We were early so our room was not available but we were able to leave our bags and start exploring.
The room when we saw it was clean, comfortable and as reqested we were given twin beds.
There was a mini bar with limited , expensive supplies but this is not unusual, but no tea or coffee facilities.An excellent shower , over the bath with lots of hot water. Though it was so hot we only needed tepid heat.
All the staff we meet were friendly, polite and helpful, from housekkeeping, portering, catering front of house. The breakfast was more than acceptable fresh fruit, bacon, eggs( although i wouldn't recommed these) fresh rolls etc. No complaints about the breakfast. but i could have complained about the very loud very pushy americans that stayed for our last day, they seemed to think they could just take over. Very annoying!!
The roof terrace was a delight to sit and eat or have a cocktail, no more expensive that any where else really.

As for the Venice experience, it truely is one to at least try once in your life time. Unique but very hard work, lots of walking, water bus rides and bridges. Not only should you try and see all the well know sites but try and get off the main areas explore the back ways, try the smaller taverns etc i was surprised at how easy this was.My daughter fell in love with Venice as for me I'm glad i seen it 'glad I,ve been there . Would i go back probably not , too many other places to explore!!

My advice would be don't take a case , because even though there are porters you can higher most people we saw really struggled over the bridges and cobbles, just take cabin bags.
Unless you like it very hot try and avoid the summer months( we didn't notice it being smelly as some people said) but it was very very hot.Avoid main areas for eating and don't expect to much of the cuisine.
And enjoy the experience, if you want a Gondola ride go for it even at £80 euros but don't expect it to be peaceful and romantic the canals are really too busy for that.
I would also say a few days is enough because after that you are overwhelmed with the history, the walking and the heat. Find a relaxing beach to recuperated before returning to the real world.

Room Tip: Ask for a room at the rear away from the canal and it busy water traffic.
See more room tips
  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank suellew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,775 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (470)
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Woodbridge
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 bubbles Reviewed 30 July 2014

We stayed at this hotel from July 7-9 as part of an Insight Vacation tour called the Italian Escapade. We had two rooms (connecting) as I was travelling with my husband and two children aged 14 and 11. My boys room was honestly a shoe box. They had to crawl over each other to get to the bathroom. NO WAY IS THIS A 4 STAR HOTEL!! It smelled like mold and the decor was circa 1960. The hotel key (yes its still a key, weighs 10 pounds) Also from the year 1960 I'm sure. My green sink broke after the first night. Yes it was mint green. Another person on my tour discovered a nice big black roach in the middle of the night. We shared our horror stories over breakfast. And to top it all off, Breakfast was horrible!! Hopefully she is honest with her review as I am being totally honest with mine. Our tour director and bus driver had to go stay at another hotel as they overbooked and didn't accomodate them. That was completely unacceptable!! I will also be informing Insight Vacations that they should not even consider this hotel as part of any tour!!. The Kolbe Hotel in Rome, and the Hotel Carlton on the Grand Canal in Venice are disgusting!! TRUST ME!! DONT STAY HERE!!

  • Stayed July 2014, travelled with family
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
10 Thank WoodbridgeShopaholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erode
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 29 July 2014 via mobile

For me thus is the best hotel in venice and it is the one of the most comfortable hotel by means of transportation as both train and boat station are straight opposite to it and the hotel staffs were soo kind and their service were too good .room were too clean and breakfast is also good...

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Arunkumar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 29 July 2014

Anniversary visit from 24-27 july 2014. 4 th floor room
overlooking inside garden was very clean and comfortable. Sheets and towels changed every day. No noise from rooftop dining . Breakfast very enjoyable,plenty to choose from and staff very obliging. All staff in hotel very helpful.A bit from the centre of venice but gave us a chance to see more of canals walking to main tourist attractions. Near train and bus station.

  • Stayed July 2014
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
Helpful?
2 Thank homestead91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
90 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 28 July 2014

You hop out of your train upon arrival, walk outside to the left a little, walk the bridge over the Grand Canal make a right and walk about 2 blocks. Yes, it was hot in August dragging your bag up some stairs and over the bridge but very close. We enjoy walking and getting local flavor so the walk to St. Marks Square is a short hike but fun. The hotel is like most local hotels in Europe: small, older, small bathroom, and A/C that never gets as cool as you would like. We were there two nights and that was enough time to get a quick tour of the city and major sights. A ferry stop is nearby and inexpensive for those that do not want to walk. If walking have a good map of the city, it can get very confusing.

  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank RKBII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 28 July 2014

Just a lovely hotel, with great atmosphere! The service was great, exactly as it should be! The location might be a bit far from all the sights (not within walking distance), although I didn't mind to take the ferry one bit, it only took 10 minutes to get where you needed to be. Rooms were comfy, clean and had a real Italian feel to it.

  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lorenitasoyyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, Canada
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 26 July 2014

We were here for two nights. Disappointed with the small room and not much storage for clothes or suitcases - but I guess it's typical of area considering age. Would have loved a room with a view, but heard others say that those rooms are very noisy as the traffic on canal is busy. Nice to sit out front and watch the action! Our bed not so comfortable, but made due. Buffet breakfasts very good but our "pre-arranged dinner" for our group was just average. So many lovely trattorias around that serve better. Staff nice and friendly and helpful.

Room Tip: Canal facing rooms very noisy!
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Angie338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Carlton on the Grand Canal

Property: Hotel Carlton on the Grand Canal
Address: Santa Croce 578, 30135 Venice, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > Santa Croce
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#75 Luxury Hotel in Venice
#150 Romantic Hotel in Venice
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Carlton on the Grand Canal 4*
Number of rooms: 145
Official Description (provided by the hotel):
Elegant and welcoming, the Hotel Carlton on the Grand Canal has been run with passion for approximately 30 years by a Venetian family which loves to pay its guests attention, by providing them with valuable advise on how to capture the city’s true essence.Pastel shades, Venetian stuccoes, glass wall lamps made in Murano, furnishings which, while being functional, recall the glorious Serenissima epoch: these are the elements of the new hall and bar, completely mirrored on marvellous Istria stone. Right at the centre of the hotel is an original glass cupola creating light effects which highlight its sophistication. The recently restored, characteristic internal patio onto which some of the rooms look out and where guests can enjoy breakfast or relax, using it as a peaceful open-air lounge, has a notable impact on guests. The elegant Bar Carlton Café offers you the chance to taste excellent drinks and whet your appetite with unusual snacks both in the internal room and in the open-air, enjoying an unforgettable stay on the Grand Canal.The hotel also offers its guests outstanding opportunities to discover all of Venice’s magic, by organizing personalised itineraries and excursions: boat tours to the lagoon islands, guided tours of the city, romantic itineraries followes by a candle lit dinner and much more. For further information on “special” packages, check out our online booking now or send your request to our booking centre.For conferences and meetings we can provide the “Galileo” room, fitted with update equipment and capable of holding up to 60 people.Some of the services offered to our guests include: free entry to the Casino, free baggage surveillance, baby-sitting, restaurant booking, theatre and concert tickets.Restaurant “La Cupola”Elegant reflections, inviting aromas, brilliant colours and exclusive tastes: these are the defining features of our restaurant “La Cupola”, a jewel of refined style in newly renovated surroundings, boasting harmony in its menu selections inspired both by innovative cuisine, as well as the genuine traditions of the territory.The distinct, welcoming atmosphere and the fine cuisine will envelop you and capture you, transforming your “mealtime” into an exceptional experience.You will be greeted with warmth and courtesy, and given expert advice on your menu selections.The typical and international specialties are served with refined simplicity, elegant and genuine at the same time, accompanied by an exclusive wine list. Our Maitre, Filippo Nocerino, will be at your disposition for any special requests.Perfect for any occassion or simply for a romantic evening, our restaurant “La Cupola” will live up to your expectations and your appetites!TOP OF THE CARLTON SKY LUNGE & RESTAURANTLet “Time Out” steer you upwards to the finest sky lounge in Venice for enjoying cocktails in the clouds and Grand Canal view dining .Stylish evenings begin and end at TOP OF THE CARLTON, the rooftop terrace perched on the 4th floor of the Carlton on the Grand Canal Hotel. Impressive views from this spacious terrace take in both the ancient majesty of the Grand Canal and its noble palaces and the modern Constitution bridge, the newest structure that pierces the motley Venice skyline full of domes, bell towers, arches and spires.Choose from a multitude of cocktails, snacks and light-dining while you sit and enjoy a romantic sunset or experience the gentle lapping of the Grand Canal waters as a gondola passes by.When it’s time to unwind and relax, choose Top of the Carlton.TOP OF THE CARLTON can be exclusively reserved for private events and functions, such as wedding receptions, birthday parties, corporate events – in fact the sky is the limit.Open from mid May to end of September, weather permitting. ... more   less 
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Also Known As:
Carlton Grand Canal Hotel
Hotel Carlton Grand Canal
Canal Hotel Venice

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