Amazing location, smart classical interiors, fine wine and food with fab views of S. Maria d Salute.
We stay all over the world and realise we are lucky enough for all our breaks to be both 5* luxury desitinations and 5* Hotels. We expect to pay a hefty price but in return we anticipate the kind of service which "just happens" nothings a poblem. As we have lmitied time we tend to rely on concierge perhaps more than we should do, but in a 5* hotel we do expect concierge to be at the top of their game. Tell them roughly what we want to do and let them get on an organise everything. Sadly concierge at the Gritty just doesn't meet that test. Everything we asked for boats, guides, entrance tickets etc were met with complications as to why things might be difficult, why something couldn't be done, even booking dinner in house seemed more complicated than it needed to be. Perhaps most unforgiving was that you were expected to chase to see if anything had been arranged or tickets acquired, in some instances it was better to give in and go out and arrange yourself.
Shame as otherwise the Gritty Palace came up to expectation.
I'd suggest the management phone Al Maha (Dubai) Hotel De Russie (Rome) or One Aldwych (London) and ask for tips on how their concierge service works.
Mr and Mrs Goodwin
- Official Description (provided by the hotel):
- The Gritti Palace, a Luxury Collection Hotel, reopened its doors in 2013 after a significant and handcrafted restoration which has brought the historical palace back to its original grandeur, and introduced new avenues for pleasure and relaxation including The Gritti Epicurean School and the Blu Mediterraneo SPA. A place of exceptional art and elegance, The Gritti Palace is a refined version of its iconic self, where heritage and culture blend with renewed Venetian style. ... more less
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- Also Known As:
- Gritti Palace Hotel
- Gritti Palace Venice