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“Suite Disappointment (....don’t you see what I see...)”

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Al Ponte Antico Hotel
Ranked #1 of 385 Hotels in Venice
Certificate of Excellence
Fareham, United Kingdom
Level Contributor
52 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Suite Disappointment (....don’t you see what I see...)”
Reviewed 11 March 2013

We stayed at the Al Ponte Antico in March 2013 for two nights.

Before our visit I’d contacted the hotel and asked for confirmation of what was the best room to see the Rialto Bridge in all its splendour, helpfully and I guess somewhat expectantly, the hotel had said it was their suite - Room 108. They were right but what welcomed us when we arrived was just about as far from a perfect view as you can ever expect (please see picture...). In fairness this was not the hotel’s fault as it was a municipal building next door that had erected the monstrosity; however the fact that there was no offer of explanation or apology (or heaven forbid price reduction - which only after asking for we were given) was very disappointing and extremely poor for the top dollar room rate.

The suite was just about acceptable but not at all great. Looking back I am left wondering why other reviews do not see what to me sticks out like a sore thumb about the hotel. As a picture paints all the words I’ve attached a few photos to make my point and balance a little from the ‘best hotel in Venice’ et al Tripadvisor backdrop.

Issues to me included the large pile of office chairs and discarded oddments in the corner of the corridor close to our suite and in full view, large chips out of the ‘period’ furniture, a stained modern 1980’s style sofa in the 'period' suite, the bedding which is clean but a long way from comfortable with its woollen sheets, uncomfortable pillows and no mattress topper/protector. An old dirty electrical wire hanging down from the ceiling with nowhere to go adds to the unhappiness as does the old very small, dated ‘don’t look too close’ bathroom ... and sadly much more more besides.

All the above may seem harsh but it needs to be said, I can only feel that with the hotel flying high on the Tripadvisor reviews it has lost sight of what was perhaps once much better. Another reviewer suggests that in order to not cause offence to the hotel staff people don’t feel they can look behind the helpful smiles to post an honest critique which may just be true.

The good bits include the position of the hotel, the view of the Grand Canal and the aforementioned very happy to help staff. Venice, which is of course what the visit is all about, is something special and a must seen. We also enjoyed a night at the Jazz Club which is a little basic on amenities but the music was fine and great value for money.

There is not much in the way of a bar scene near the hotel but plenty of restaurants with varying prices depending on how close you were to the tourist attractions. Murano is worth a visit for the world famous glass. Jumping on and off the water buses is also a cheap way to travel once the feet start to ache (which trust me they will!).

Would we stay at the Al Ponte Antico hotel again? With a heavy heart, no, sadly not, would I recommend it - again no. It promised much but delivered something that was simply ordinary and to be frank shabby in parts. Three star perhaps but never four star. For the money there must be better hotels in this beautiful city.

So Mr, Mrs or Ms Tripadvisor don’t you see what I see.....?

  • Stayed March 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank planetwalking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (254)
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norfolk
Level Contributor
131 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 8 March 2013

Everything the previous reviewers have written about this hotel is true: it is the most perfect place to stay in Venice. Its location is magical as it's on the Grand Canal, (I watched the vaporetti whist eating breakfast) and it is yards from the Rialto. The building is a beautifully restored 15th century palazzo. The staff are incredible and cannot do enough to make one welcome: the friendliness of the atmosphere is unique in my experience. It was like staying amongst friends.
For anyone wanting a real Venetian experience, this is definitely the place, and now that we have found it, we shall certainly return. Congratulations to Matteo and his staff for making our stay so memorable. To be able to finish a heavy day's sightseeing with a capuccino in the sunshine on the hotel's terrace watching the world in the gondole going by on the Grand Canal is a privilege.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gianlorenzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brugg
Level Contributor
75 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 23 February 2013

We recently stayed for six nights at the hotel. Everything worked out as described by Tripadvisor: smooth transport by watertaxi (pricey, but what isn't in Venice?), wonderful first impressions on arrival, as our luggage was whisked to our room. From then onwards everything went like a dream: a nice breakfast with eggs cooked to my specifications, restaurants booked, all our cares looked after in the nicest and politest possible manner. On my wife's birthday a bunch of beautiful flowers was organized; and a bottle of prosecco, together with rose petals and a card, materialized! And everyone congratulated my wife. In the course of forty years' travelling, one of our best hotel experiences. Impeccable standards of excellence.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Schilplin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 16 February 2013 via mobile

We stayed at ponte antico during carnival 2013 and had the best experiences we've ever had at a hotel. The hotel is so beautifully decorated. The rooms are big and decorated beautifully too. The staff is so friendly and helpful which is a reflection from the amazing owner Matteo that gave us a tour of the hotel the second we arrived. The location is perfect, right in the middle of everything and the views are great of the Rialto bridge and grand canal. In the morning breakfast is amazingly prepared fresh for you with a huge selection of what you can eat. I would recommend this hotel to everyone I know. Thanks again Matteo for making our venice stay unforgettable.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveler00313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 February 2013

I agree wholeheartedly with all the reviews of al Ponte Antico posted here: this is a beautiful boutique hotel; the rooms and bathrooms are spectacular; the sitting areas are calm and serene; the overall design and architectural feel, superb. The staff members are charming, professsional.

I will never forget the time that we spent there
This hotel is excellent.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sagar d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 7 February 2013 via mobile

We only had one night in Venice and so wanted it to be something special - and this place delivered on all counts. It's in an old building that has been beautifully restored in a style very fitting with this amazing city. The location is ideal with water taxi access on the Grand Canal and just minutes walk to Rialto Bridge. With only 9 rooms the staff can truly focus on providing amazing service and we we found the recommendations for things to see and do and places to eat to be perfectly suited. Thanks Oliver and Mateo !! We'll be back one day ...

Stayed February 2013, travelled as a couple
Helpful?
2 Thank J-N_Holidayz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 February 2013

The location of the hotel is superb and the staff were excellent, however, the room we had was right next to the landing platform which was pretty noisy at times, especially first thing in the morning!! Considering we had paid extra for a canal view, we feel we should have been accomodated on an upper floor. The room itself was excellent, however, the shower could probably benefit from an upgrade. Given the short nature of our stay (4 nights) we did not raise these fairly minor issues with the owners and in fact we thoroughly enjoyed our first visit to Venice and would most definately go back

Room Tip: Try to avoid the ground floor, next to the landing platform.
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
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    • Rooms
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Helpful?
2 Thank Breck_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Al Ponte Antico Hotel

Property: Al Ponte Antico Hotel
Address: Calle dell'Aseo | Cannaregio 5768, 30131 Venice, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > Cannaregio
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
#1 Luxury Hotel in Venice
#4 Romantic Hotel in Venice
#8 Family Hotel in Venice
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Al Ponte Antico Hotel 4*
Number of rooms: 9
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Also Known As:
Al Ponte Antico Venice
Hotel Al Ponte Antico

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