While the room and quality of our stay was satisfactory the staff left much to be desired. We by error booked the same night twice, the second booking was made late in the night intending to be for the next day. The next morning when we went to check in again for what we thought we had booked a front desk staff alerted us that we had booked for the previous night again. I would imagine on realising that the same guest had made a double booking and had not come to check in again on the same day that one may enquire of the guest whether they were going to check in as we were told from desk that they waited on us to check in and kept the room (knowing we were already guests of the hotel ) hence they could not refund us our money . In my opinion I found it in poor taste and with a dishonest undertone in the way they responded to the situation . Eventually we were able to get back half of the money.
- Official Description (provided by the hotel):
- The hotel is located in the heart of Venice near the famous La Fenice theatre, and for more than a century has been a preferred venue for artists and intellectuals. ... more less
- Reservation Options:
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