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“Not a bad stay but staff have a long way to go.”

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Hotel La Fenice Et Des Artistes
Ranked #202 of 386 Hotels in Venice
London, United Kingdom
Level 6 Contributor
139 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Not a bad stay but staff have a long way to go.”
Reviewed 19 July 2014 via mobile

While the room and quality of our stay was satisfactory the staff left much to be desired. We by error booked the same night twice, the second booking was made late in the night intending to be for the next day. The next morning when we went to check in again for what we thought we had booked a front desk staff alerted us that we had booked for the previous night again. I would imagine on realising that the same guest had made a double booking and had not come to check in again on the same day that one may enquire of the guest whether they were going to check in as we were told from desk that they waited on us to check in and kept the room (knowing we were already guests of the hotel ) hence they could not refund us our money . In my opinion I found it in poor taste and with a dishonest undertone in the way they responded to the situation . Eventually we were able to get back half of the money.

Stayed June 2014
Helpful?
Thank Chels J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Southsea
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 July 2014

The hotel is in the heart of Venice and next to the fantastic La Fenice Opera House. The rooms are clean and well equiped. There is a laundry service which will also just iron your clothes for you. The continental breakfast was really nice and lots of choice with some great Italian coffee.

  • Stayed May 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Unimo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eleonora F, Proprietario at Hotel La Fenice Et Des Artistes, responded to this review, 25 July 2014
Dear Unimo1,

thank you very much for the beautiful review and for taking the time to write about us.
We hope to see you soon here in Venice!.
Best regards from all the staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 6 Contributor
264 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 13 July 2014

We figure we have now been here 7 or 8 times. This hotel is stunning, historical, located wonderfully on a quiet piazza near everything, with a staff of folks who make you feel so welcomed. The rooms are cozy, fitted with whatever one needs, breakfast is wonderful and plentiful. Maria, my now dear friend, greets us. We met the manager, who is a great guy! My son-in-law, used to staying in fancy 5 star hotels, LOVED La Fenice! So did my daughter. We can't wait to return there again!

Room Tip: One room has small balcony, all red, sort of looks like a bordello!!! Charming! Second Floor 251. Bu...
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank soncijo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eleonora F, Proprietario at Hotel La Fenice Et Des Artistes, responded to this review, 25 July 2014
Dear Soncijo,

thank you very much for the nice words and for spending some time to write about us.
It is always a pleasure to have you here at the Hotel La Fenice.
Many regards from all the staff and from Maria!
Hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
1 review
Reviewed 13 July 2014

Good central location off a quiet square next to the opera house. Many restaurants and bars close by with easy access to all major attractions.
Good room , 307, in south west corner of the third floor, two full height windows , pleasant out look across rooftops to the west, bit on the small side for two.
Friendly helpful staff, WiFi not working in the room, only available downstairs in the public areas.
Breakfast choices a bit limited.
Overall thoroughly enjoyed my stay and would stay again.

  • Stayed June 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank John N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, CA
Level 5 Contributor
80 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed 29 June 2014

There are different sizes of rooms in this hotel and we happened to get one of the bigger ones on the upper floor that included a huge balcony suitable for 15 people. The balcony overlooked the canal and we could watch the gondolas pass by below. The room was large with a high ceiling and exposed wood beams. We had lots of room to spread out. Bathroom was also large with a full sized bathtub. Room was clean and comfortable. The staff at the front desk were very friendly. The location of the hotel is perfect although its a little tricky to find. Even after a couple of nights we still had trouble finding it due to the nature of the maze like paths of Venice. Very close to St. Marks. The room had a fridge and nice size TV but I'm not sure that goes for all the rooms. There is a somewhat hidden grocery store thats just a quick stroll away. We liked all the different and sometimes odd pictures and paintings hanging on the walls throughout the hotel. Breakfast was very good. We really had no complaints about our stay at all. Would love to come back.

Room Tip: Some rooms have views of the canal and some don't. Try to get a canal view. Just a hand full o...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Almaden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 6 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 June 2014

I am here right now and feel like the hotel is a great choice! I was a bit overwhelmed with the vast amount of hotel choices in Venice and picked this mostly based on tripadvisor reviews, and am glad I did. It's a great location - super close to everything but not as packed as the Rialto area. Today we walked EVERYWHERE and it was all so central to our hotel.
Our room is actually larger than I anticipated for a European hotel. Not fancy, but certainly comfortable with great windows overlooking the street. The bathroom is large and very clean.
It's nice to have breakfast included in the café, eases you into your day. And the attached restaurant is an excellent option for dinner - making it quite turnkey for your first night, when you arrive jetlagged and disoriented.
It was an easy walk from the Santo Angelo water bus stop - easy to find based on directions.
I feel like our hotel choice could have been hit or miss and this was a hit - I would come back again!

Room Tip: We're in room 101 and I like it. It's a corner room with windows looking out on the street f...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rachel h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
Level 4 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 June 2014

Lovely trip to Venice. Hotel was superb. Centrally located just off St Marks Square so easy access to all the sites. We could walk everywhere which was the only option but we had easy access to the water buses to visit the different islands. Also when you arrive at the airport because of the area of Venice we were in you can only access your hotel by going in on a water bus. The public water bus is the cheapest the private ones are a lot dearer. Well worth a trip Venice is beautiful.

Room Tip: We had a room on the second floor. I suspect it was at the rear because the canal was below us. Wh...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank royvalchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel La Fenice Et Des Artistes

Property: Hotel La Fenice Et Des Artistes
Address: Campiello Marinoni O de la Fenice San Marco 1936, 30124 Venice, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Room Service Suites
Hotel Style:
Ranked #202 of 386 Hotels in Venice
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel La Fenice Et Des Artistes 3.5*
Number of rooms: 68
Official Description (provided by the hotel):
The hotel is located in the heart of Venice near the famous La Fenice theatre, and for more than a century has been a preferred venue for artists and intellectuals. ... more   less 
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