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“Excellent reception!”
Review of Russott Hotel

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Russott Hotel
Ranked #346 of 387 Hotels in Venice
Reviewed 9 June 2013

Hi all travelers!
We visited this hotel in May 2013 for a couple of nights, and I must say that it is rare to find a nicer receptionist than this one!
When we arrived, obviously there was a problem with the reservation, the male colleague at the desk didn't find our booking and asked his colleague who was busy with another client. When she finished, she came over, said hello and asked information about the booking, and found it right away! She explained how to get to Venice, breakfast hours, the hotel restaurant, other restaurants in Venice. We were interested in using also the water taxi in Venice, and she was so kind to fix us convenient daily bus/water pass for Venice,
When we the day after entered from Venice in the afternoon, we saw her again, and she welcomed us smiling and asked if we enjoyed the city! The same night we had to do check-in on-line, we asked for information, and she asked if we kindly could come back later as they were having a lot of people at the desk. She spoke like 10 different languages this girl! When we came back 30 minutes later, she helped us doing the check-in, and printed us the boarding passes!
Thanx Leena! You are very pleasent and SO kind and helpful!
From Anna and Joey, N.Y.

  • Stayed: May 2013, travelled as a couple
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1  Thank Anna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 June 2013

Rather pricy at 230euro for two nights, for such a dated outfit with for example Wifi only available in the lobby, but on the other hand, the rooms are spacious and clean, free parking is included and the water pressure was decent and so were the beds.
But to be honest, the carpets, bedroom adornements and bathroom attire looked and felt rather old and tired.
Staff were fine, welcoming and forthcoming and perfectly agreeable and the stay in gerenal was pleasant. But what really would discourage us from staying here again is the walk on the highway to get to the busstop... it's a short maybe 50mtr walk but you're about half a meter from cars rushing past at 80kmh and especially in the dark it's rather hair raising.

Other than that, for example if you decide to take your own car into Venice which is about 5min away by bus, you could do a lot worse than this place!

Room Tip: Don't have dinner at the Italian restaurant on the other side of the highway, both the food and...
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  • Stayed: May 2013, travelled as a couple
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Thank Rick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2013

Great! We booked a 4-star hotel in Venice. Not so fast...
Actually our tour company picked this as our hotel - it seems like there's a theme in many similar posts.

First of all - this hotel is NOT in Venice. There is a coastal town a 15 minutes bus ride or train from the island of Venice called Mestre. That's where the Russott is.
Hmm... maybe the hotel would have shuttle service to the train station? No? Maybe to the bus stop or even Venice? Nope! You'll have to walk 10-15 minutes on a 2-foot wide sidewalk on a dangerous bridge/highway. Grab the #5 or #19 bus into the city.
But for heaven's sake, don't get on the bus going the wrong way or you'll be in for a 45 minute tour of Mestre instead of heading to Venice.
Or better yet, if you miss the ill-marked bus stop returning from Venice at night, you might get dropped off 20Km from the hotel in a area where there are no taxis! Ask me how I know...

On a positive note, the hotel rooms, though old, were comfortable, scenic and clean. I did fight with the shower to keep a consistent temperature (a pet peeve of mine).

Here's what really got to me!
No internet service except in the hotel lobby. Free for guests? Nope... 5 Euros for 3 hrs.
No fitness center.
Bar closes at 11p
Room Service closes at 10:30p. --> don't get in too late or you'll be hungry.

I found the staff to be only moderately helpful. They knew the right answers, but only if I asked the right question.

I agree with the other reviews. It's a 3-star, maybe 3.5-star at best.

Don't pay 4-star prices for this one :|

  • Stayed: May 2013, travelled with family
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1  Thank SoCalJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2013

my friends n i have been doing the rounds of visiting places all over europe n asia whenever we get the chance but we have not checked in in any other hotels as TERRIBLE n as UNAGREEABLE as this!!!!! the staffs r rude... unpolite n lacking that welcome look each personnel should exude to make their clients feel at home while away from home ...
the food is so so when we had to pay for it ... so u can just imagine how the free breakfast fared ...
DEFINITELY UNFORGIVABLE !!!!!
n if u happen to be on a business trip ... u'd really hit the roof bcoz u have to pay for the use of
their darn wi-fi at a very ridiculous price !!! in this age n time of free internet in almost all establishments to cater to the convinience of its customers .... this laid back hotel is more than
barriotic in every aspect of doing n maintaining good relations with their clienteles...
i would therefore recommend to everyone to look for a hotel other than RUSSOTT during ur next planned trip to venice ...
THIS HOTEL IS SURE ONE BAD NEWS!!!

  • Stayed: May 2013, travelled with friends
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1  Thank Steelthesame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2013

We stayed here one night during a bus trip through Italy. The room was old and outdated but the water was hot, towels and sheets were clean so I can't complain too much about it. Wi-fi was expensive. If I had a choice would I stay here again? Probably not.

  • Stayed: May 2013, travelled as a couple
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Thank kpd862
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2013

My family and I was assigned to this hotel during our tour in Italy. I was told that all the hotels woulb be 4 stars. In my opinion this is a 2/3 starsThis is an awful hotel in the middle of nothing. The staff was very unpolite. Expensive wi-fi despite we are in 21st century! . Unconfortable beds . Very bad breakfast, etc etc. DONT GO!

  • Stayed: April 2013, travelled with family
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Thank GabrielaBuenosAires
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2013

It's a large hotel, rooms are pleasantly large and clean, and beds are good. We stayed there for 4 nights, and there really wasn't anything to complain about. Breakfast was rather good, too - quite a lot of choice, although there perhaps is room for improvement. I read others complaining about the staff, but I can't agree - everyone was kind to us and explained everything we needed to know about going to Venice and coming back. It's a 10 minute ride on bus, and yes, there is about 100 m distance that you've got to walk along a motorway to the bus stop, but it's not that dramatic either. You can buy the tickets at the reception (€ 1.30 each). For us the only problem was lack of wifi in the rooms and its price for use in the lobby.

Room Tip: On one side you can see Venice in far distance, and higher floors are better for that, too.
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  • Stayed: March 2013, travelled as a couple
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Thank philippaGus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Russott Hotel

Address: Via Orlanda 4, 30173 Venice, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Venice
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#106 Luxury Hotel in Venice
Price Range: £49 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Russott Hotel 4*
Number of rooms: 181
Reservation Options:
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Also Known As:
Russott Hotel Venice

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