We stayed at the hotel Bucintoro a couple of weeks ago, we were a group of 8 adults so obviously we had 4 double rooms. Although the hotel had some good points I fail to see how it has got so many rave reviews on trip advisor from so many people. The good points of the hotel are it's location, right on the water and only a leisurely and enjoyable 10 minute walk from St Mark's square. The rooms are of an average size and were clean, views out of the window were fantastic looking over the water and the foot bridges leading up to St Mark's square in the distance.
1) No air conditioning working. This wasn't explained to us when we arrived, when we asked on the first day we were just told ''It's not working'' When we checked out on our fourth day it still wasn't working. A main element of staying of any hotel is getting a good night sleep, it wasn't easy at The bucintoro. It seemed that they weren't particularly bothered that it didn't work and that no effort was made to fix it while we were there. It was really warm at night while we were in Venice so it meant one of two choices. Either sleep with the window shut and no air conditioning which was unbearable or open the window to cool down but be kept up all night by the noise of people walking past shouting, workers doing maintenance or emptying dustbins and boats on the water outside of our window. If a hotel advertises air conditioning it should have it, not just excuses of ''It isn't working'' or ''We don't have it turned on this time of year''
2) No iron/ironing board. Unbelievable that a 4 star hotel hasn't got a single iron in the whole hotel. Even if there isn't one in the room usually reception can supply you with one, but I rang down to reception and was just told quite simply and abruptly ''No'' The thing that makes me laugh is that every single person who visits this hotel would have bought their shirts, suits, dresses in a suitcase, wouldn't you think that they might need to iron them? This isn't like a hotel for instance in England where some people on business might put a suit or a dress in a suit bag and put it in the back of the car to keep clean and uncreased. Every person is in the same boat here and this so called 4 star hotel can't even supply an iron to quickly throw over a shirt before going out of a night? I was told by the hotel ''We supply a laundry service but it isn't available today'' Translated that means ''Instead of us lending you an iron to quickly run over your clothes we wan't to rip you off and charge you 5 euro's an item to do it for you''
3) Inconsistency of rooms. We had 4 rooms between our party of 8 people, they were all standard double rooms apparently. Only 2 of the rooms had a kettle, tea and coffee facilities and biscuits, the other 2 had nothing at all. The showers in two of the rooms were proper walk in showers with doors, the shower in the other 2 rooms were like a hole in the wall with a shower curtain across. Believe it or not some of the rooms had Cold water and others had no cold water coming out of the sink taps, just strange when all of the rooms should have the same facilities.
4) Breakfast. The breakfast room is tiny with tables about 6 inches away from each other with no atmosphere, no music playing, just really silent. This is fine if you are in a group like we were but would be really uncomfortable if you were sitting next to strangers, no exaggeration but it would be like sitting on the same table as them. Breakfast was really average, a couple of breads, a couple of cheeses, a couple of meats, some fruit, nothing to right home about. Our last few breaks away at similar 4 star hotels, the I.Q hotel in Rome, Hotel Indigo in Berlin and Hotel Aimia in Soller the breakfast have been far superior, probably twice the choice of the Bucintoro.
When we booked our hotel originally 4 of us payed £85 a night for a room, then a few weeks later 4 other people decided they wanted to come with us to Venice and tried to book in at the Bucitoro. By that time the rooms had gone up to £160 a night so they had to pay that if they wanted to stay in the same hotel, all I can say is that I am glad I payed the £85 because I wouldn't have been happy paying £160 a night for what we got. This can't be value for money, there have got to be better hotels out there for this sort of money, in peak season this hotel is £250 a night! I can't recommend this hotel for being value for money unless you like getting a bad nights sleep and walking around in unironed and creased clothes.
- Official Description (provided by the hotel):
- Facing the San Marco Docks right near Piazza San Marco, Hotel Bucintoro embraces the maritime lifeblood of Venice with charming spaces inspired by ancient sailboats and galleys that once bobbed right in front of the hotel. An elegant 4-star hotel in the historic center of Venice, Hotel Bucintoro offers rooms, junior suites and suites overlooking San Marco, embellished with the necessary comforts and services... ... more less
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- Also Known As:
- Bucintoro Hotel Venice
- Venice Bucintoro Hotel
- Pensione Bucintoro