We have just returned from a two night stay in Hotel Flora in Venice. First of all, Venice is stunning and the trip from the train station by vaparetto is a great way to arrive in a city. Unfortunately our reservation confirmation e-mail stated just a short address of 'San Marco' so this is the stop we got off at for our hotel. However, the hotel was difficult to find, particularly in the noon heat walking with suitcases. After looking up a guide book and asking at a café and in a shop we found it! On arriving at the hotel, which is in a nice location, we were 'received' by a serious, bearded gentleman who without so much as a welcome word asked for our passports. We mentioned, just in passing, that the hotel was difficult to find, he informed us that we should have got off at an earlier stop (not San Marco)! We were brought to our room on the first floor by his female colleague who was very pleasant. The room was disappointing to say the least, very small, dark and dreary, musty, with one small window which seemed to have not been opened for some time (there were cobwebs on the window frame!). The bathroom was brighter but less than clean, there was evidence of previous guests in the bidet! There was no water or mini-bar in the room and at no stage, despite our dishevelled state on arrival, were we ever even offered a glass of water! Following a quick shower, we returned down to reception and asked the same gentleman whether there was somewhere close by that we could eat...he said "The restaurant is closed, if you walk over three bridges you might find somewhere in the square". We did this but there was nothing in the square, we came back and found a café down a side street close to the hotel! That night the air-conditioning in the room was so loud that we had to turn it off and open the window during the night. All in all, a sleepless night. On the plus side, the breakfast was lovely and served in a really nice courtyard, despite the pigeons. Later that day, I mentioned to the nice lady about the air conditioning and our disappointment with the room (I had asked in my e-mail for a nice room as it was a special occasion). She said she would mention it to her reservations colleague. We returned later that evening and on collecting our key were told in a very curt manner by the gentleman from earlier that a technician had fixed the air-con, our other issues with the room were not even mentioned by him. All in all, it is a pity because we could see that other staff members were so kind and nice and helpful, for example the lady and another dark-haired tall man who seemed so nice. The breakfast and bar staff were also so good. This is not a cheap hotel and on leaving I stated our difficulties again with the room (toiletries were not replaced in the morning and bathroom was not properly cleaned). After much discussion with a gentleman in the office at the back of the reception, he offered to give a discount on the bill which we accepted but he made no apology and just kept asking questions and doubting our version of events. The other staff members who were there were courteous and polite. All in all, a pity that a visit to this hotel which should have been so enjoyable left us with a bad impression.
- Official Description (provided by the hotel):
- The Hotel Flora, an intimate and charming hotel with a delightful garden.The Hotel is situated in the heart of Venice, behind Saint Mark's Square, on Calle XXII Marzo, one of the city's most elegant streets, between Campo Santa Maria del Giglio and Campo San Moisè.Hotel Flora's 40 rooms, intimate and light-filled, have been furnished with care by the Romanelli family, each in a different style. Period furniture from the end of the 19th century, or in 16th-century Venetian style create a discreet elegance, enriched by damask tapestries and golden cornices. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Agoda, Expedia, TripOnline SA, Hotels.com, LateRooms, Ebookers, Evoline ltd, Cancelon and 5viajes2012 S.L. so you can book your Hotel Flora reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Flora Hotel Venice
- Hotel Flora Venice