To be fair, the location was good and the rooms were decent. We were pleasantly surprised to find that breakfast was included upon checkin, enough so, to look past the fact that the claim of "free Internet access" doesn't extend past the lobby. The real issues began upon checkout when we found out that our pathetic excuse of a breakfast which we had been explicitly told was included in fact cost 8€ per person. When we informed the morning receptionist that we were told breakfast was included, she was very rude. She then had us talk to the man who checked us in, over the phone. He claimed that he only informed us of the breakfast time, which to be fair, is true. What he denied, however, is that upon our asking whether breakfast was included he said yes. When we told him this on the phone, he said "if you want to play games with me, I can play games with you too. It's your word against mine, and we both know who they are going to believe. So I'm going to say that I told you breakfast was not included." An unfortunate ending, to an otherwise rather pleasant stay. Overall, we would not recommend this hotel simply due to their lack of customer service.
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