Rude and unprofessional team.
We had booked two connecting rooms in aug 2014 for our family of 4 with 2 young kids. When we reached venice late at night dead tired we were told that we are allotted two seperate rooms!!! Instead of adoining ones which we had carefully selected while doing reservations and hotel selections.
When we tried to claim that this is not what we booked and paid for as it was our right, the receptionist was least bothered or sympathetic. They didnt bother to inform or take consent at all in advance if we wanted 2 seperate rooms instead of connecting rooms and this was thoroughly unprofessional approach.
Later the receptionist started to shout to scare us and asked us to talk to manager next morning. Next day when we talked to manager, the owner of hotel came in and out of the blue he was even more rude and threatened us to leave. Where could we possibly go with 2 young kids and search another hotel instead of enjoying venice for 2 short days??
They took advantage of their home ground and the way they behaved was not acceptable at all. In our many years of extensive travelling we very well know that no place is perfect but such flaws can be covered by listeneing to clients carefully and sympathetically but instead they suggested to us that father should sleep in one room with one kid and mother !!!!(since kids are young and couldnt be left on their own in a seperate room). So our idea of a perfect family vacation in veince was tastefully destroyed by dividing us and luggage in two seperate rooms and not to ask about constant shuffling in between.
I will not value them for
any thing at all.they were all out aggressive and not courteous at all: I cant think of coming here ever again.
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- Also Known As:
- Comfort Inn Venice
- Comfort Hotel Venice