I booked a room at this hotel online and was promised with a double bed, an en-suite bathroom, along with a flat-screen TV. When I finally arrived at the hotel, I was instead given a horrible small room with a twin bed and a sink. No bathroom, no TV.
After making some noise with the receptionist and showing my booking, insisting that the booking is a good enough contractual agreement between both parties and that the hotel should honour our contract, she called her boss and gave me a much bigger room on the top floor, this time with the private bathroom as promised. The flat screen TV was there as well, but probably for display purpose, as no single channel or program is available. The bathroom was big, with a shower area, sink and lavatory. Also, the double bed is actually 2 twin beds placed side by side.
There is a cafe in the form of a small room, fit for a few tables, opened in the morning for breakfast, with breakfast being cereals and some off-the-shelf bread still wrapped in plastic bags. I don't suppose they actually cook anything there. So don't expect much if your booking comes with breakfast.
The location of the hotel is extremely good. It is very much near the Piazza San Marco and is right in the middle of where the action is. Only that finding the hotel can be a bit tricky as it is hidden from view, no big signs anywhere and only the entrance door is visible. The picture indicated on tripadvisor.com and booking.com is in fact, the building opposite it!
You can buy a wifi plan for only €2/day. Network is excellent.
This is a 2-star hotel and is quite pricey, probably due to its excellent location. However, its rooms, service and facilities here can be improved.
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), LoveHolidays, Hotels.com, Expedia, Hotel.de, TripOnline SA, Booking.com, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Hotel Citta di Milano reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.