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“Great hotel, friendly and helpful staff”
Review of Ca' Pisani Hotel

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Ca' Pisani Hotel
Ranked #16 of 386 Hotels in Venice
Certificate of Excellence
Hatfield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great hotel, friendly and helpful staff”
Reviewed 2 April 2012

Ca' Pisani tries to be a little different and it works. We had four nights here and found the room welcoming and comfortable. They have really tried to make the place special. Modern items like TV, mini bar and safe are built into antique furnishings; towelling robes and slippers are free; and the shower had a rather sinister looking handheld device for "accurate rinsing :-)". All guests were invited to a cocktail party on our first night by the manager.

We only ate breakfast in the hotel and it was excellent - squeeze your own orange juice and a wide selection of meat, cheese, fruit, yoghurt and some hot food.

The staff could not have been more helpful. I forgot the combination for my suitcase and after trying manfully to break in, the concierge was about to use bolt cutters. Then I remembered!

The hotel is perfectly located within 3-4 minutes walk of both Accademia Bridge and Zattere. Both of these have vaporetto (water bus) stops. Once we found how to use them (very easy) we spent most of the holiday on these brilliant examples of public transport. Single trips are expensive (6.50 Euros) but 24- or 36-hour passes are good value.

Room Tip: Room 3 was very nice. No view but otherwise fine.
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  • Stayed March 2012, travelled as a couple
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Helpful?
Thank Never-Knowingly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (234)
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Forres, United Kingdom
Level Contributor
216 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 19 March 2012

1st trip review stayed in room 9 on 1st floor it was great. 1st class.

This trip room 27 on 2nd floor shower mixer is tempremental getting a comfortable shower can be a challange.
Hotel food, we only had the breakfast all was well fresh oranges to press every moring is the best. Ask for a coffee by the cup eg an espresso or latte is you ask for a pot it comes from a vending machine as it does not taste good. The fresh coffee is very good. We ate out every evening as there is so much local choice.

The room did not have a seperate shower and the bath although a jacuzzi bath was small.

There are too many local restaurants to list but those in ther area behind the hotel away from the main water ways are cheep and of a much higher quality where all the locals eat. Saturday nights you will have to be either very early or have to book a table. Those speaking Italian will get a table over a tourist just speaking their own language.

The hotel was suffering from a bad sewage smell for part of the week which is a common Venice problem in the warm weather.

Take some insect repellant this last week was very bad 14 bites in 4 days is high for me (13th March to 18th March 2012). Rooms were very hot at 24C no one could tell me how to adjust the a/c it seemed to be locked so could not be adjusted (or perhaps they did not want me too?) this forces you to open windows and face the insect attacks. The other problem this brings is noise from the streets echoing around the close buildings and narrow streets which leads to poor sleep. Its not like im awkward or incapable as im an a/c engineer and know when something is not working.

Would i stay here again?????? after 2 visits and as this one was not as good as the first i would say maybe not.

I do intend to return to Venice but knowing the city quite well i would put more prioity to comfort over looks. The hotel is very well equipped and good to look at but if it means sleeping well and getting less insect bites then i would try another hotel.

Would i stay here again.............. yes i would but we want to try other places

Room Tip: Ask for a room on the left hand side of the hotel as it backs on to another hotel and gets no passin...
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  • Stayed March 2012, travelled as a couple
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    • Cleanliness
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Helpful?
1 Thank Carlo198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serandreica'pisani, Owner at Ca' Pisani Hotel, responded to this review, 29 March 2012
dear Carlo198,
thank you very much for your review, and especially because you decided to visit us again after one year.
I am glad that overall you gave us a good rating, and am of course sorry that there were some small details which were not perfect.
but I would like to try to answer to a couple of small matters you listed in your review:
temperature: twice a year (basically spring and autumn) it could be not easy to satisfy everybody: in fact, some guests wish to have the air conditioning on, others still want the heating. we therefore have to try to satisfy all of them, but not all rooms are the same: some are warmer than others. the temperature can usually be adjusted directly by the guests in their own room (3 rooms higher or lower the one which is indicated), and then form the reception guys downstairs. of course, if for a few days both the heating and air conditiong are off, it would not be possible to considerably change the temperature indicated in the room, but a few degrees higher or lower. Venice, also, is in the water, so it goes without saying that in some cases there are flies...we actually give to our guests, if they ask, some repellant (or the small machines which you plug and should keep them away).
as for the noise, I also understand that some people, who are used to cars, can be disturbed by people's voices or the noise of someone walking. but it is quite rare and usuallyu everyone says that here it is a peaceful area...sorry if you did not enjoy your sleep at the most!
as for shower and bath: we have a maintenance person on duty everyday, so in case of any technical problem guests can ask the reception and the guy will solve the problem (or, at least, do his best to solve it!), while the bathtub is kind of standard size, with hydrosystem in it.
well, in Italy we use to say 'twice means three times', so let's hope you will give us another chance in the future!
kind regards, and thank you for yout rime,
marianna serandrei
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Singapore
Level Contributor
81 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 14 March 2012

Service is top-notch. The staff is professional, not over-intrusive and both restaurants recommended were local eateries that serve wholesome food. The room size was big, nicely partitioned for luggage storage. We had one of the rooms on the top floor, and it was nice to have natural sunlight coming in from the rooftop, in the bathroom and also the luggage storage room. There was a kettle and free flow tea bags/ coffee on each floor, which is a nice touch; considering how rare drinking hot water is available in all the hotels we stayed throughout Italy. Breakfast is one of the most memorable part of the stay. The crossiants were crispy, cheese, bacon, ham were all fresh. Dining room at the basement was bright and spacious. We had a great experience staying here, and away from the main crowd from San Marco. Nice neighbourhood, great location!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Bluelizabelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belleville, Illinois
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 March 2012

Although this review is over nine months late, I felt compelled to write.

We arrived in Venice in the middle of the night due to a missed flight from Frankfurt. After finding our way to the Hotel Ca' Pasani, we were warmly welcomed.

Our room exceeded our expectations. It was very large, by European standards. The huge bathroom, with whirlpool, was an unexpected bonus. They even provided liquid laundry detergent which I used in the bathtub in my make-shift washing machine. Of course there was a laundry line in the shower stall.

The entire hotel was tastefully decorated. The morning breakfast, sitting outside on the avenue, was charming. It was a great place to sit and people watch.

Besides the great location of the hotel, the best part was the staff. All spoke English and went out of their way to be helpful. I especially want to mention Miriam M. at the reception desk. She was kind and her English was great. I believe her mother was from England.

We would not hesitate to return to this hotel and to recommend it to friends and family.

  • Stayed May 2011, travelled as a couple
    • Value
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Helpful?
3 Thank Kar62223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 February 2012

Stayed 4 nights at the Ca'Pisani in August 2011. The hotel offers a truly great product, considering the organizational difficulty in Venice (delivery & collection of the smallest thing has to be done by boat and/or by means of men's strength...)

The Art Déco room was truly cosy and classy, and the vintage furniture - of very high quality - matches the Palazzo decorum very well. Yes it is not huge but it is perfectly fine for Venice and the bathroom was great with a bubble bath. Hotel staff delivers a great service while not being over zealous (which I personally appreciate). The terrace is delightful. The breakfast is simply the best I've ever had in Italy.

Only the sheets could have been a litlle better - they were a bit worn. But this is a very minor point -- overall, this is a great place to stay in Venice and excellent value for money.

(Location, ease of access, etc. has already been amply described by other travelers!)

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank shdyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 February 2012

Stayed here for four nights in October 2011. Location was terrific. We had a duplex room - small living room area on the first floor and the bedroom on the second. Bathroom was well appointed. Breakfast was very good and the employees in the dining room were very friendly. Front desk staff was unfriendly. Not rude, just unfriendly and robotic. Since they are the first people I saw, it impacted my perception of the hotel. My several interactions with them, including checkout are what make this hotel 4 stars instead of 5.

  • Stayed October 2011, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Walter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serandreica'pisani, Owner at Ca' Pisani Hotel, responded to this review, 13 February 2012
dear Walter M,
thank you very much for review. the staff and I are all very happy about your comments, even if I have to admit that the ones on the reception surprised me quite a lot, considering that usually everybody is making lot of compliments on the guys working there. of course I respect what you wrote, just I am trying to think about whom could be defined in that way, and no names comes up to my mind.
it would be great if you could give me a description of the person involved, so I could make some deeper thoughts and then let you know. if you wish, please send an email to: serandrei@capisanihotel.it
thank you and kind regards,
marianna serandrei
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Fort Lauderdale, Florida
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 18 January 2012

Late review. Stayed here in May 2011 for 3 nights. Location in Dorsoduro is across from St. Mark's sestiere, not too far and paces from Accademia Bridge. Quiet area even during the day. Great restuarants on giudecca canal 2-3 minutes south. Chic hotel with modern furnishings. Amazingly stylish interior. Accomidating staff. Great breakfast buffet at adjacent restuarant. Wifi in common area. Had trouble using wifi in room. Stayed in room 21. Beautiful marbled bathroom. Decent size room with art deco furniture. Roof top terrace is super relaxing with pleasant views. In between vaporetto stops at each end.

Room Tip: Room 21 was Great. Views were of neighboring building- nothing special. AC worked fine. Double doo...
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  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank zurak87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ca' Pisani Hotel

Property: Ca' Pisani Hotel
Address: Dorsoduro 979/a, 30123 Venice, Italy
Phone Number:
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > Dorsoduro / Accademia
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Venice
#11 Luxury Hotel in Venice
#16 Romantic Hotel in Venice
#17 Family Hotel in Venice
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Ca' Pisani Hotel 4.5*
Number of rooms: 29
Official Description (provided by the hotel):
Ca' Pisani, the first design hotel in town, opened in December 2000 after almost 3 years of restoration works. it is a stone's throw from the Grand Canal and the Guggenheim collection, and is located in an original late 16th century building. inside, art deco atmosphere and modern comfort, including free wi-fi connection. Family owned and run by a Venetian family whose members have been hoteliers since 1908. ... more   less 
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