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“Good Hotel, helpful staff great location”

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Hotel al Ponte dei Sospiri
Ranked #169 of 385 Hotels in Venice
Certificate of Excellence
Reviewed 8 October 2013

This was our first visit to Venice and we weren't dissapointed. We stayed 4 nights. The hotel is a lot closer to St Marks Square so not very far to walk from the pier, which was good due to the fact that the company we paid extra to for taking us directly to the hotel said they couldn't take us there! The hotel staff were very friendly, helpful and cheerful nothing was too much trouble. Although there was no canal view room available, our room was lovely and spacious, the bed was massive and very comfotable. I liked the fact of going to their sister hotel for breakfast which was just ove the narrow street and had had lovely views over the canal and was also very nice, nothing was too much trouble. We couldn't have been closer to everything you want to see on a visit to Venice. I would highly reocmmend this hotel and would definately book again when we return to venice. We didn't find it noisy, just the lovely sound of people enjoying themselves whether window shopping or dining in the restaurant next door.

Room Tip: Just request a canal view room when you book if you want that view
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  • Stayed: October 2013, travelled as a couple
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1  Thank jackie f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alpontedeisospiri, Front Desk Manager at Hotel al Ponte dei Sospiri, responded to this reviewResponded 20 October 2013

Dear Sir or Madam,
we have just read your review. We believe it is always nice and helpful to share one's traveling experience with other people or potential new clients: therefore thank you very much! Happy to read you appreciated our very central location (we are a two minutes walk to San Marco's Square, literally!), the friendliness of our staff, your very comfortable bedroom and the buffet-style breakfast which you can join every morning on the second floor of the Donà Palace (our sister-hotel). Room-service breakfast is offered cost-free to all the guests staying at the Ponte Dei Sospiri as well! We hope to have again the great pleasure of taking care of your stay, here at the Hotel Al Ponte dei Sospiri, perhaps soon. Thank you again!

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154 - 160 of 442 reviews

Reviewed 2 October 2013

Stayed for 3 nights at Al Ponte dei Sospiri (me & my wife), we had a really nice time there. The main reason choosing this hotel was its location, at the corner of San Marco square and close to the most attractions of Venice. We had a junior suite on the canal side and it had amazing view. The room was comfortable enough, very quite and clean. The staff at the reception very professional and helpful.
The only thing we found it less comfortable is that breakfast room is located in another hotel close by (Donna Palace), anyway we knew that fact from the beginning so not a big deal. I thing this hotel is a bit overpriced, but in overall we really enjoyed staying there.

Room Tip: Higher floors, less noise. choose a room with canal view, nice panorama.
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  • Stayed: September 2013, travelled as a couple
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Thank Arben H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alpontedeisospiri, Front Desk Manager at Hotel al Ponte dei Sospiri, responded to this reviewResponded 20 October 2013

Dear Sir,
thank you so much for leaving a nice review about our Hotel Al Ponte dei Sospiri! Stayed for 3 nights at Al Ponte dei Sospiri (me & my wife), we had a really nice time there. We are happy you enjoyed our location: as you could see we really are 2 minutes walk to San Marco's Square! Also, we were pleased to read you liked your junior suite with views over the Canal of the Canonica and our friendly staff. We always try to assure a pleasant stay to all of our guests and we are happy when we read we succeeded in this task. Breakfast-wise we always offer our guests two choices: they can enjoy room-service breakfast with no charge (cost free!) or they can join a buffet-style breakfast in our sister hotel (which is just around the corner from the Al Ponte dei Sospiri). We hope to have the pleasure to welcoming you again in the future and thank you again for your custom!
The only thing we found it less comfortable is that breakfast room is located in another hotel close by (Donna Palace), anyway we knew that fact from the beginning so not a big deal. I thing this hotel is a bit overpriced, but in overall we really enjoyed staying there.

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Reviewed 18 September 2013

Stayed for 3 nights in September
Staff very helpful and friendly, our room was a junior suite and although very pretty was quite dark, very clean and comfy bed, would def recommend a room on the canal side, some people may find it a little noisy but we liked that about the hotel...
Very close to everything, breakfast is served in a sister hotel round the corner, which we did find a bit annoying as we didn't use the facilities on any morning.. We would have done if it had been just downstairs....But we knew this before travelling,
One thing I would say to managment is maybe tea and coffee facilities in the room...
Would recommend to all...

  • Stayed: September 2013
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Thank Darling25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alpontedeisospiri, Front Desk Manager at Hotel al Ponte dei Sospiri, responded to this reviewResponded 23 September 2013

Dear Sir/Madam,
thank you very much for the lovely review that we have just read on Tripadvisor. We are mostly glad you enjoyed your stay with us and you would recommend our estabilshment to friends. But we hope to see you again here too! Thanks again :-)

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Reviewed 1 September 2013

we have been to venice many times. this hotel has perfect location very close to san marco. with beautiful view of the sospiri bridge if you have the canal view room. rooms are quiet but small. breakfast needs to be taken in the room or at a sister hotel nearby. there the service is not good, you feel treated as a disturbance to the staff. at rates $500+ per night this is a overpriced and not alue for money, there are better hotels in the san marco area for this price.

Room Tip: only good rooms are canal view rooms
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  • Stayed: August 2013, travelled as a couple
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Thank a m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alpontedeisospiri, Front Desk Manager at Hotel al Ponte dei Sospiri, responded to this reviewResponded 23 September 2013

Dear Sir/Madam,
first of all we would like to thank you for leaving a review about our Hotel Al Ponte dei Sospiri. Since you say you have been to Venice many times we trust you know the pricing and the quality of that the 4-star hotel within the area offer. We were surprised, however very sorry to read that you were disappointed with the spaciousness of your bedroom and the service provided in our sister hotel breakfast restaurant. With reference to your room, we hope you spoke to our front desk staff: if one of our guests is not happy with his room we take pleasure in giving him a choice of rooms to choose from. On the other hand we are glad you enjoyed the beautiful views. Breakfast-wise we offer it in the bedroom at no extra cost. Or in our sister hotel, on a buffet style.

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Reviewed 29 August 2013

My son and I stayed at this hotel. It was excellent. We had a lovely view, great location (none of the hotels in Venice are easy to find at first), fantastic staff. It was clean and beautiful. Anywhere in Venice, you'll have trouble with the mosquitos, so the trick is to not have any lights on while windows are open so take bug repellent with you. Would have been nice to have coffee making equipment in the room but we managed. I will only return to this hotel when I visit Venice again. Perfect.

  • Stayed: August 2013, travelled with family
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Thank Heidi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alpontedeisospiri, Front Desk Manager at Hotel al Ponte dei Sospiri, responded to this reviewResponded 23 September 2013

Dear Sir/Madam,
we have just read you nice review about the Hotel Al Ponte dei Sospiri: thank you for granting us top-rating. What satisfies us the most is to see that our guests are happy with our establishment, our staff, our service. A Holiday represents one of the most important times in our life: we try to make these times special. We hope to have the pleasure of welcoming you again!

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Reviewed 26 August 2013

We loved our stay here. The location in relation to the hot spots of Venice is excellent, with the square and Dogue's Palace within an easy walk. The room was a great size, with the bed comfortable and the decor charming and very "Venice". The bathroom was also a good size, but the ancient Italian plumbing kept us amused throughout the stay. Loved to sing along to your shower, and once you finished washing your hands it would whine for a while until you came back and re-adjusted the tap. You could also tell when anyone else in the hotel was having a shower, as the songs of the pipes would chorus through the building. A bit disconcerting at first, but quite charming once you get used to it. Once again, very "Venice".
Everything was also wonderfully clean and well serviced.
Before coming to Venice, we were warned about the "rude service" of hotel staff there, but our experience with the staff at this hotel was far different. They were truly delightful, offering tips of where to go and where to avoid, restaurant recommendations away from the tourist crowds (which were excellent!) and generally being welcoming and friendly.
Our stay included room service breakfast, which was always on time and delicious. The pastries were lovely and a nice hot cappuccino at the beginning of a busy day of exploring Venice was great.

  • Stayed: December 2012, travelled as a couple
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Thank ineedabreak82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alpontedeisospiri, Front Desk Manager at Hotel al Ponte dei Sospiri, responded to this reviewResponded 23 September 2013

You needed a break and you "got it"! Here, at the Hotel Al Ponte dei Sospiri, of course!! We have just read you very nice review: thank you. We see that you have enjoyed our location: we are just one step's throw from San Marco's Square (and, let me tell you, not so many hotels are just behind the most beautiful square in the world). Also, we are glad you found your room spacious, with a comfortable bed (one's sleep is VERY important on holiday too!), and furnished in the typical Venetian style. As you realized the Hotel Al Ponte dei Sospiri is an ancient building: an early 17th Century charming palace. Last but not least, we are happy you found our staff friendly and that the service we provided you was up to your standard: just like driving a 1961 convertible, red, Alfa Romeo Gulietta! We hope to have the pleasure of welcoming you again, always here, always at the Donà Palace... and in the meantime give our best regards to beautiful Melbourne, Vic.

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Reviewed 30 June 2013 via mobile

Though just a 2 minute walk from the San Marco Campanille,
the hotel is a quiet refuge from the crowds.
Our room, 250 had a direct view of the Bridge of Sighs from its balcony. The furnishings, though tired, retained their original patina.
Regardless of who was at the front desk, each one was friendly and helpful.
All in all, a good value in Venice.

  • Stayed: June 2013
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3  Thank tomshille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alpontedeisospiri, Front Desk Manager at Hotel al Ponte dei Sospiri, responded to this reviewResponded 14 July 2013

Dear Sir or Madam,
thank you so much for leaving such a pleasant review about our nice Hotel Al Ponte dei Sospiri. We were particularly happy to read that your bedroom overlooking the Canal of the Canoninca and the famous Ponte dei Sospiri (Bridge of Sighs) pleased you! Please, do not forget that all of our staff remains at your disposal and we all hope to see you again in the future, perhaps at the Hotel Al Ponte dei Sospiri. Give our regards to your beautiful "Windy City" and the land of Lincoln!

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Additional Information about Hotel al Ponte dei Sospiri

Address: Calle Larga San Marco San Marco 381, 30124 Venice, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#86 Luxury Hotel in Venice
#120 Romantic Hotel in Venice
Price Range: £86 - £401 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel al Ponte dei Sospiri 4*
Number of rooms: 13
Reservation Options:
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Also Known As:
Al Ponte Dei Sospiri Hotel

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