FIrst off, since we only just left there a couple nights ago, I wanted to be sure I have this review accurately.
First, the positives: the FIRST Andrea we met was extremely positive, helped us with our map and orientation, and then walked us to our room. He was quite pleasant.
The LOCATION is excellent, although we got lost carrying our crapload of luggage from the train station. Location close to everything.
I don't think I'd be this angry if it weren't for the price we paid - a whopping $170 Euros a night for a less than sub-par room. And this was with the CASH DISCOUNT.
First off - Our "private" honeymoon room had people outside the window for the most part smoking and talking, and we could see and hear them as well as they could see and hear us.
Second, which may be the case in all of Venice, I'm not sure - the floor to our room was very uneven and tilted heavily towards the public terrace. This became a huge problem when there was some sort of drain or plumbing leak that travelled through the ceiling into our side wall, and then leaked out of the floor trim and completely soaked our things and our bed. No sweat, we'll let the guys know and hopefully they can take care of it - if not take care of it, at least not charge us for any damage, if they thought it was our fault. We had a slight interchange where they insisted it was not the plumbing, but that they'd "take a look at it." We came back later on and asked if they figured it out, to which they replied, "I don't know, he did something to the room." We walked up to find our wet bed cover missing (not replaced), including a personal one that belonged to my wife, which we were told "we don't know anything about that, we'll have to inquire with the maid service." The room was dry though, so we let it alone. It even stayed dry for an extra morning - mainly because whatever room that was causing this issue, was most likely vacant for that one night.
Let's put that on hold for a moment - so we typically would lock our valuables in a safe (which this hotel did not offer), to keep the honest cleaning people honest. Along with my wife's blanket gone (which may have been an honest mistake), we WERE shocked however to find our window wide open (which led to the open terrace - anyone could have just climbed in) when we came back hours later. We shared our thought, and were met with silence.
As a side note, this place has a notice right on the door that they charge EXTRA for towel / linen service (extra $15 euros) and for maid service (something else ridiculous), but that it's required at least once every 2 days. We did not EVER have our linens changed, and the one time they did (as a result of the flood), the bed cover was never replaced.
With all these things adding up, we started taking the little things to heart. As a joke, they also said no food or drink was allowed in the bedroom, but they provided a small fridge, which we were hoping to keep our water bottles cold for when we travelled. The funny thing is, this fridge can't even hold an apple - as a side joke, we even took an apple, cut it in half, and it still couldn't fit inside. Not that this is an important feature, but now we're just laughing at hoe bad our stay was here. It's not over yet.
Our last night / morning there, it was a flood again in our bedroom, and once again was traveling up the sheets. We had had enough, and wanted out of there as fast as possible.
We gave the "other" Andrea one shot to see if he'd do right by us and apologize, provide an explanation for the security risk, an explanation for where my wife's blanket went, or at least provide a significant discount from our inflated rate (most likely from telling them it was our honeymoon). He gave no explanation, said he couldn't do anything until his partner returned (conveniently, it would be after we had to be at the airport), and after further pressing on my part, he reluctantly took off 15 Euros (this is 3% mind you), gave us some rolls and we let ourselves out the door. I did let him know I would be posting this review, and here it is.
All in all, a terrible experience. If it weren't for the first Andrea (bald one) doing his best to be helpful at the beginning, this would definitely get only 1 star. We stayed in MUCH nicer rooms for less than 30% of the cost - good thing we have all of those to remember our 2 week stay in Italy.
- Official Description (provided by the hotel):
- he Inn Deep in the Cannaregio district, in the historic center of Venice Locanda Herion is only 7 minutes from the station and is very convenient services for Rialto, San Marco and the islands. Just behind the main road in the small square named after a great partisan A.Picutti, makes the stay peaceful and quiet, allowing you to rest very well. The Venetian-style furnishings, fully renovated in 2008, comes from a home of an important ancient Venetian family the Colussi, antiquity and the history of this structure can be recognized in the floors dating back to 1897 and 1912 in the decorations such as the 'fresco, the rails in antique brass, marble stairs and skylights Venetian wrought iron and glass from Murano. The special feature of this house is derived from the game of interlinked terraces, transformed into miniature roof gardens that overlook the inner courtyard. The antiquity still leaves room also with many modern facilities, in order to make our guests' stay as comfortable as possible. The family management related to the particular structure makes up the warm ambience and excellent service for customers. ... more less
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- Also Known As:
- Locanda Herion Venice
- Locanda Herion Hotel Venice