We were aware from the get-go that this was a small, family business style inn, but weren't quite prepared for what was in store.
As we reached the hotel (middle of the afternoon), we found the door closed, with a notice saying that, in case of emergency, we should call the phone number provided, or ring the bell. We rang the bell, and the lady who answered informed us that the reception was closed; she let us know that there was an envelope waiting for us at the desk with a letter, the key and a check-in slip (which the letter explained we were to fill in ourselves) , and opened the door for us.
The morning after we arrived, we asked at the reception about how to proceed with the check-out, seeing as the reception operated on a limited schedule. We were informed that the receptionist would be there until 1pm. On the morning of leaving, we decided to sleep in after breakfast, having understood the conversation to mean that we had until 1pm to check out. To our surprise, reception called our room at 10h50, informing us that check-out had been until 10h30 and that we should vacate the room immediately (we let her know that, since we were sleeping and counting on having a fair bit longer, we'd take a little while to get ready).
As we reached the reception to check-out, what followed was essentially us being accused (quite rudely!) of having purposefully overstayed, causing the cleaning lady to wait. We did our best to try and call it a misunderstanding rather than outright accuse her of misinforming us, so it was quite vexing to have no such courtesy be extended back.
In terms of the actual hotel, the room provided was indescribably tiny -- I literally could only stand by the bed if I were sideways -- there was no wardrobe (just some sort of narrow corridor-like nook with a rod at the end) and we could barely find the space to open our suitcase. Also, the minibar was empty (but with very detailed pricing information for what could've been there, nonetheless!). Still, it was clean and pleasant, with the window overlooking a small canal just off the Grand Canal.
Overall, the hotel is very small, and it was somewhat disconcerting to have the bedroom door open onto to the breakfast room, providing no privacy whatsoever. There are, in fact, no other communal spaces other than the minuscule lobby and the breakfast room. It does, however, have a certain charm to it that was completely ruined by the poor service.
- Official Description (provided by the hotel):
- Locanda Barbarigo is a Venetian Inn located in the heart of Venice just few steps from Piazza San Marco, from the most important monuments and museums of the city and the most prestigious boutiques.The rooms are located at the first floor of Palazzo Barbarigo restructured in line with the elegant and refined style of the original architectural structure. ... more less
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- Also Known As:
- Locanda Barbarigo Hotel Venice