We had a lovely holiday in venice which was a few days in our three weeks in Italy. The hotel location is quite good, being close to the centre of action in st marks square, albeit it does take some map navigation to find ones way here. The room we stayed in was nice, tidy and clean. As other reviewers have mentioned the hotel has a certain old world elegance which is charming.
Nevertheless, the service was very poor and unfortunately consistently so. The was reinforced several times during our stay. The air conditioning in our room did not function correctly and we requested it to be at least looked at on several occasions but to no avail. No one ever turned up.
Breakfasts were generally quite poor in terms of quality. For example, the standard of fruit provided was very poor. One does not come to venice for the breakfasts however the service standards for the breakfast staff was generally very poor to a bit surly. For example ; it became a bit of a mission to order a cappuccino in the morning. Anything beyond the filter coffee provided was greeted with sighs and rolling eyes even though an industrial scale Italian offer machine was on proud display in the kitchen. Native Italian speakers seem to get access to this with ease...foreigners had a less frictionless experience when ordering something of better quality. Difficult when coming from Melbourne and strange for an obvious Italian passion!
The height of poor service however came when we asked the reception staff to look into booking a standard available tour of the cathedral and palace for us in the afternoon from one of their brochures displayed in the foyer. After we returned from our lunch nothing had been booked, a hasty telephone call made and we were told that that tour had been booked out for three days. Pretty poor to let us build our days activity around this, obviously not attend to it while away and then try and get out of it!
Still for a family of four with two small children the facilities met our needs. I think however given the reasonable price a certain level of care and service is expected. We were not particularly demanding but did have the sense that everything was an effort by the staff, and it all didn't matter given the sea of tourists that flow through this city in summer.
Venice is a lovely city dispite the crowds. Magical. Ca dei monte is probably best avoided if you have other options.
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- Also Known As:
- Ca` Dei Conti Hotel Venice
- Ca Dei Conti Venice