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“Looks are Deceiving”

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Hotel Lugano Torretta
Ranked #259 of 385 Hotels in Venice
liverpool
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Looks are Deceiving”
Reviewed 27 September 2012

In a poor area close to Railway station, a favourite choice with TREYN tours! It is situated next door to a large immigration centre which appears to be open 24/7

At first site the lobby and reception are quite good but don't be fooled this is a poor hotel with a supposed 4* that should not have been given!

Rather shabby and tired when you get past the grand piano etc.etc Rooms small and very basic and not as clean as they could be, beds and carpets stained.

Staff are dreadful, do not care about the guests as they already have your money...as with all Treyn hotels there is a 'tour' menu served which is the cheapest and most basic....and just a plate of vegetables for vegetarians.

Check your bills as they have a very odd two tier system of overcharging guests on different days for same things, they will not give receipts and only refund when threatened with police.

Pain to get in and out of Venice, only one stop but complicated and full of staircases and undergrounds

  • Stayed September 2012, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
2 Thank tyddles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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431 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
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Abu Dhabi, United Arab Emirates
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 20 September 2012

If you are going to Venice and would like to be in a clean, affordable and easy place to commute, this is the place to be.
But I would say that it is good for one night only since you don't want to spend your vacation time going between Venice and Mestre.
In our case going out on a cruise the next day, this hotel is a good choice.
The hotel is easy to find if you get the right directions only, and follow those exactly, we arrived to Mestre train station by train and thanks to some preview reviews here in TripAdvisor we found the hotel.
If you are inside the Mestre train station you must continue to the underpass from the platform, follow the sign Marghera side exit and as soon as you exit the Mestre train stations you would have to make a left and follow that road until the end of the car intersection and you would see the hotel in front of you across from the street, this hotel is very close to the Mestre Train station is only 5 minutes walk or less you do not need to take bus or taxi from the Mestre Train Station, once in the hotel you could go from there to Venice on a train or bus.
Bus station is one block away from the hotel and it takes around 15 minutes from there to Piaza Roma bus station.

If you decide to go to Venice on a Train you just go back to the Mestre train station and the trains runs every 10 minutes.

If you are going out on a Cruise the best thing to do from here is to take the bus to Venice and from there buy a ticket for one Euro for the people mover and board your cruise.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank patricali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 August 2012

First of all, this hotel is not in Venice.. It's in Marghera. If you are looking for a trip/holiday to Venice, do not book this hotel. You can catch a bus outside of the hotel straight to Venice but be warned, this is not a pleasant experience. These buses get so packed and crammed it is extremely uncomfortable, day and night.
The food in the hotel is not good. The breakfast is very substandard, small choice and very half ars3d. The evening meals are simple, and the menu lacks choice. A couple of nights the restaurant was very busy, the 2 waiters are very nice and friendly, but the staffing levels aren't enough to accommodate a full restaurant, so expect a wait!
The hotel on the pictures and the hotel in reality are 2 very different places, although the rooms seem very clean, they are not as per the pictures when booking.
We had a leak from the ceiling in our hotel room, leaking water through the light fitting, we reported the leak but nothing was done about it.
Nothing was explained when checking in, the member of staff merely handed us our room key, didn't even welcome us to the hotel.
They do have free wifi which is good.
I have stayed in a variety of hotels, and even experienced hostels and bunkhouses. If this hotel was placed centrally in Venice, it wouldn't be so bad, but to have to commute every day, it's just not worth it.
All in all, I wouldn't recommend this hotel.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank RichWelshie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Venice hotels

Leicester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 August 2012

Hotel nice and clean. Buffet style continental breakfast sufficieny. Could do with a pool for wind down after long days walking in Venice. Practically next door to subway leading to cheap 10 minute train trip into Venice. Couldn't get bar service a couple of nights when returned.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cr2012186334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 August 2012 via mobile

the breakfast could be a little bit better...other than that very good. it is a clean place, the staff very nice and helpful....the internet connection is quick..we liked it alot. the beds were comfortable, the shower great as well. definately a recommendation.

Stayed August 2012, travelled as a couple
Helpful?
Thank ben t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 July 2012 via mobile

ok! so it's really close to the train station! which it's really good cause you can go to the airport, Venice, it's clean, modern BUT, we reserved the hotel on LATE ROOMS and it was supposed to be €70 per night! for our surprise on our check out they told us it was €100 the night! it was our mistake not to have proof of that, the reception lady said well I'm sorry! I don't have that price all I can do for you it's give you €10 !!! which we accepted! but I mean who gives money away, if you are sure about your prices!!! they stole our money!!!!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alepinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 21 July 2012

prior to our visit to this hotel, the tripadvisor reviews read poor food quality which really worried us however our experience was not so. The restaurant in this 4 star hotel has been bought by another manager last month who runs the kitchen ever so well, we went half board so were served breakfast and dinner and the food was AMAZING real italian food authentic fresh ingredients clean and generous portions and the service was fabulous too we would really reccommend going half board- food in venice was otherwise be very expensive with hidden charges of for example 2 euros per person to sit in the restaurants. the hotel was also nice, although the receptionists often unhelpful and rude.

Room Tip: choose a triple room
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  • Stayed July 2012, travelled with family
    • Value
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Helpful?
Thank gjuly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Lugano Torretta

Property: Hotel Lugano Torretta
Address: Via Giorgio Rizzardi 11, 30175 Venice, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Venice
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#101 Luxury Hotel in Venice
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Lugano Torretta 4*
Number of rooms: 62
Reservation Options:
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Also Known As:
Lugano Torretta Venice
Lugano Torretta Hotel Venice

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