This hotel is right off San Marco square, which is a good location. Because of this, I think, they feel like they don't have to try at all for customer service because they will book up anyway. After making our way through a crowded city during a taxi strike, we found out that our suites had no lobby so we had to find out way to San Marco Palace to check in, and to do eveything. Totally inconvenient. They were packed with customers so no one seemed to care that we had been promised a room with a canal view, a two bedroom suite, and a suite off the street, none of which happened. In fact, all the patrons at the desk were unhappy which is probably why the staff seemed so miserable and nasty. It was such a stark contrast from our hotels in Rome and Florence. I am just glad that it was not our introduction to Italy because they could not have made us feel less welcome. And that was for a very overpriced suite. I sent the management a note and they just told me that everyone else seemed satisfied, so I guess that is just their attitude. At least it was clean.
Pick somewhere else. You can find way better prices just a couple of minutes toward Rialto bridge. Next time I'll do that too.
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- Also Known As:
- Torre Dell`Orologio Hotel Venice