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“A Bit Miffed in Mestre!”

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Novotel Venezia Mestre
Ranked #152 of 385 Hotels in Venice
GreenLeadersSilver level
Richmond, Virginia
Level Contributor
47 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“A Bit Miffed in Mestre!”
Reviewed 27 May 2014

Have to whole heartedly agree with Stevemccoyblog! The only reason we booked this hotel away from the heart of Venice was so my kids would have a pool to swim in after a long day of touring Venice. The temperatures were in the high 20s celcius (last weekend in May) but yet the pool was closed! But, disappointment aside....
Pros - the room and bed were very comfortable, quiet, the breakfast was very good, kids loved the XBox and computers available for use. Bus stop and grocery store just around the corner.
Cons - Carpet in room was very badly stained, air conditioner (usual Novotel style) struggled to keep the room cold, no teaspoons at breakfast, no iron in the room, quite far away from Venice. Staff, although not unfriendly, definately did not go above and beyond!
Tips - definately recommend Roadhouse Grill across the road from the hotel. Excellent food at good prices!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alienstravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio M, Direttore at Novotel Venezia Mestre, responded to this review, 27 June 2014
Dear Customer ,

Thank you for taking the time to inform us about your experience following your stay at our hotel.

My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations.

We look forward to welcoming you back soon at one of the Novotel hotels.

Yours sincerely

Sergio Mobilia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Thiruvananthapuram (Trivandrum), India
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 23 May 2014 via mobile

Good place to stay. Excellent customer service. Smiling and helpful staff. Good rooms. Easy access to venice. Good breakfast. Free wifi and Sony PS for children- good for families with children. Closer to get to airport.

Stayed May 2014, travelled with family
Helpful?
2 Thank Jyothish3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio M, Direttore at Novotel Venezia Mestre, responded to this review, 27 June 2014
Dear Customer

Thank you for taking the time to inform us about your experience following your stay at our hotel.
My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations.
We look forward to welcoming you back soon at one of the Novotel hotels.
Yours sincerely.

Sergio Mobilia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
1 review
Reviewed 20 May 2014

The service provided at the hotel was disappointing overall, the desk staff were unhelpful, unfriendly and rather abrupt! The pool as advertised as a 'feature' of the hotel I was told would be closed until a week after my visit without any apology or explanation, extremely disappointing having not been informed of this at any stage of the booking or before my arrival. What would have been a pleasant hotel was ruined by poor customer service and misleading information

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Stevemccoyblog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio M, Direttore at Novotel Venezia Mestre, responded to this review, 1 June 2014
Dear Customer,

Thank you for taking the time to let us know about your experience.

We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies.

However on our web site is well indicated that the pool is outside and therefore totally dependent on weather conditions.

We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations.

We are ready to welcoming you again upon your next stay, trying then to regain your confidence.

Yours sincerely,

Sergio Mobilia
Direttore Generale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galway, Ireland
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 7 May 2014

Stayed here for 2 nights with my partner and our stay was perfect! The hotel is beautiful and exactly what we wanted. We didn't have the breakfast as wanted a sleep in after travelling around Italy so decided to grab a croissant in Lidl which is just around the corner and across from the bus stop that takes you straight to Venice! Perfect for anyone wanting to visit Venice but not pay the cost of staying there, Very short journey on the bus to get there!

Room Tip: View of the Pool
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EmmaLou025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio M, Direttore at Novotel Venezia Mestre, responded to this review, 12 May 2014
Dear Customer

Thank you for taking the time to inform us about your experience following your stay at our hotel.
We look forward to welcoming you back soon at one of the Novotel hotels.
Yours sincerely.

Sergio Mobilia,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
102 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 23 April 2014

After reading the reviews, decided to book this Novotel based on its' Accor credentials. So far, all the Accor hotels have been good and clean. Thankfully, all the experience during the 5D stay was very good. There's nothing to complain about. Check in and out was handled promptly, without any fuss. Breakfast was the usual hotel fair, the mini croissants were quite nice. It could do with a little change every other day, though.
FYI: the pool is closed till July, when summer comes and the exercise room is tiny.

Transport from Mestre: H1 : alight at bus stop , Lidl.
Do remember to buy ticket before you board. Last bus 10.35pm.
Transport to Venice : Local bus stop is just around the corner (keep walking after the petrol station till you see Lidl). Bus to Venezia is clearly shown. Buy a Venezia Pass (at the hotel) to use the local transport and vaporetto in Venice. Remember to tap upon entry.
Transport from Venice : Bus Treviso/Preganziol from the bus station Piazzale Roma (last bus 8.35pm)and Bus no 2 , last bus 00.40am ( will stop at Via Circonvallazione before the circle , you will have to walk over the underpass, another 800m to get back to Novotel).

Room Tip: The hotel is located next to a highway but has a very good insulated window and door. Will prefer...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank purplebackpack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio M, Direttore at Novotel Venezia Mestre, responded to this review, 12 May 2014
Dear Customer

Thank you for taking the time to inform us about your experience following your stay at our hotel.
We look forward to welcoming you back soon at one of the Novotel hotels.
Yours sincerely.

Sergio Mobilia,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Venezia Mestre

Property: Novotel Venezia Mestre
Address: Via Alfredo Ceccherini 21, 30174 Venice, Italy
Phone Number:
Region: Italy > Veneto > Province of Venice > City of Venice > Venice
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Venice
#16 Best Value Hotel in Venice
#78 Luxury Hotel in Venice
#141 Family Hotel in Venice
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Venezia Mestre 4*
Number of rooms: 215
Official Description (provided by the hotel):
The Novotel Venezia Mestre is a modern 4 star hotel with 215 rooms, strategically located only 2 km from Venezia Mestre railway station, 7 km from the centre of Venice and 10 km from the airport. Ideal for business trips, it offers a Convention Centre with 6 meeting rooms (250 guests), business corner and WiFi access. To discover Venice, take the scheduled hotel shuttle service to Piazzale Roma. Also features rooms for 2 adults and 2 children, NovotelCafé restaurant, outdoor pool, garden and parking. ... more   less 
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Also Known As:
Novotel Venezia Mestre Hotel Venice
Novotel Hotel Venice
Novotel Hotel Venezia Mestre
Novotel Mestre
Mestre Novotel

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