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“3 comfortable days”

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Novotel Venezia Mestre
Ranked #158 of 385 Hotels in Venice
GreenLeadersSilver level
Reviewed 22 August 2014

We arrived in the afternoon and the reception was crazy busy, but they were very effecient as we only waited for 5 minutes or so to be served. The staff is very nice and polite. The hotel is very clean and has apool, a mini play ground and a ps4 that the children enjoyed there time whenever we were in the hotel. We stayed in a 4 person room which included a double bed and a sofa bed. The roomhad a nice view over the pool. The only problem is the location as it was outside of venice and we had to take a taxi for 40 euros to get there.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank tamorooj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio M, Direttore at Novotel Venezia Mestre, responded to this reviewResponded 10 September 2014

Dear Guest,

Thank you for taking the time to inform us about your experience following your stay at our hotel.
My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations.
Regarding the location, it is well shown in our website, we are only 200meter far away from the main street and the bus stop is 400 meters. The bus start at minutes 23 and 53 of each hour.

We look forward to welcoming you back soon at one of the Novotel hotels.

Yours sincerely,

Sergio Mobilia
General Manager

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307 - 313 of 2,148 reviews

Reviewed 22 August 2014

very good hotel Pool was great even had a lifeguard. Restaurant was good breakfast was very good.service excellent. Helpful front desk with English speakers.Can recommend the roadhouse G rill across the road from the hotel. You do need a good bus ride or trainride to aVenice

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank rosdavies10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio M, Direttore at Novotel Venezia Mestre, responded to this reviewResponded 25 August 2014

Dear Customer

Thank you for taking the time to inform us about your experience following your stay at our hotel.
My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations.
We look forward to welcoming you back soon at one of the Novotel hotels.
Yours sincerely.

Sergio Mobilia
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Gill D
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sergio M, Direttore at Novotel Venezia Mestre, responded to this reviewResponded 25 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 19 August 2014

Good hotel near the highway/motorway but far from the centre. From Mestre train station it cost 15EUR and from Venice 22EUR. There are two buses (one for Mestre and one for Venice) but they are pretty crowed and in-frequent (every 30 min and stop pretty early in the evening).

The facility is pretty modern (which is unusually good for the area), good size pool and some games (xbox for the kids in the lobby). This hotel is popular with family so bfast is kind of a madhouse in the morning with long wait around 9am ish.

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank V H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio M, Direttore at Novotel Venezia Mestre, responded to this reviewResponded 22 August 2014

Dear Customer

Thank you for taking the time to inform us about your experience following your stay at our hotel.
We look forward to welcoming you back soon at one of the Novotel hotels.
Yours sincerely.

Sergio Mobilia,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

I strongly do not recommend Hotel Novotel VENEZIA. Hotel’s employees are cheating people. I was there in July 2014. During my stay I cancelled another reservation which I had for August. I was ensured by hotel reception desk and hotel manager that the cancellation was free of charge. Until today I haven’t received any refund on my credit card. Thieves – I strongly do not recommend.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Marcin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio M, Direttore at Novotel Venezia Mestre, responded to this reviewResponded 29 August 2014

I apologies for the inconvenience or misunderstanding but I am very dissappoinded when you say that we are Thieves.
Dear Guest,

When you book and choose the rate with restriction, in each site the sales conditions are clear, the rate is not refundable.

In any case I am at your disposal for clarify misunderstanding and you can contact me directly, if you wish.

Best regards
Sergio Mobilia – General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Deb0rah_L193
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sergio M, Direttore at Novotel Venezia Mestre, responded to this reviewResponded 20 August 2014

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Reviewed 16 August 2014

Hotel has the choice of secure or normal car parking onsite. Reception staff are friendly and able to advise on local buses to and from Venice (with a map). Lidl just around the corner if you are working on a budget (walking distance nr bus stops).

Room was clean and tidy with modern facilities throughout. Great pool for the children.

Although there was a coach party at breakfast (expected for the size of the hotel and the location) and at our evening meal - we were ushered to a quieter part of the restaurant on request. The serving of the evening meal and access to breakfast was not affected by the bus party - efficient team running the restaurant ensured the numbers didn't impact on the quality of service. Wise not to take breakfast too early to miss the larger coach numbers.

Worth getting the hop on and hop off boat tickets to allow you freedom of the venice boat transport whilst in Venice - You are likely to get lost like us and certainly need to rest the feet. Gondola experience a must if not a little expensive at 80 euros for about 40 mins.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank ripleytrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio M, Direttore at Novotel Venezia Mestre, responded to this reviewResponded 20 August 2014

Dear Guest,
Thank you for taking the time to inform us about your experience following your stay at our hotel.

My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations.

We look forward to welcoming you back soon at one of the Novotel hotels.

Yours sincerely,
General Manager
Sergio Mobilia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Venezia Mestre

Address: Via Alfredo Ceccherini 21, 30174 Venice, Italy
Phone Number:
Region: Italy > Veneto > Province of Venice > City of Venice > Venice
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Green Hotel in Venice
#12 Best Value Hotel in Venice
#80 Luxury Hotel in Venice
#140 Family Hotel in Venice
Price Range: £65 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Venezia Mestre 4*
Number of rooms: 215
Official Description (provided by the hotel):
The Novotel Venezia Mestre is a modern 4 star hotel with 215 rooms, strategically located only 2 km from Venezia Mestre railway station, 7 km from the centre of Venice and 10 km from the airport. Ideal for business trips, it offers a Convention Centre with 6 meeting rooms (250 guests), business corner and WiFi access. To discover Venice, take the scheduled hotel shuttle service to Piazzale Roma. Also features rooms for 2 adults and 2 children, NovotelCafé restaurant, outdoor pool, garden and parking. ... more   less 
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Also Known As:
Novotel Venezia Mestre Hotel Venice
Novotel Hotel Venice
Novotel Hotel Venezia Mestre
Novotel Mestre
Mestre Novotel

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