My husband & I stayed at the Moresco for four nights to celebrate my 40th birthday and thoroughly enjoyed our stay.
The location is really close to the bus terminal which is literally a 5 minute walk away, that said it took us 1.5 hours to find the hotel but that was down to poor GPS on our phones and just being in Venice....your going to get lost.
We stayed in the Florists room which was very nice although not huge but well appointed. The adjoining bathroom was nice too with a lovely walk in shower and plenty of hot water. It's really hard to find fault with any aspect of our stay however, we did have one quibble; the bed was a great size and really comfortable but we kept waking up in the small hours as we were getting too hot. At first we thought this was something to do with the air con' but after a couple of nights realised that it was due to a plastic/rubber sheet that had been put on the mattress. It is of course to be expected to have a mattress protector on a mattress but I wonder if they could provide a more breathable solution. It was quite chilly when we stayed so I can't imagine how hot it would get in the Summer.
Everything about the Moresco was fantastic, from the interior and exterior dials to the soft furnishings and food but I think the two things they have got 100% right are their staff and the room rate - ill get to the staff in a mo'! We were drawn to the Moresco because of the reviews and but also we loved the look and feel of the hotel from the photographs;it's family run, boutique and was small enough to care. During our stay we met other couples who'd also travelled from the UK and I heard one or two moaning that the rooms were too small or the wardrobes not big enough..etc etc but I have to disagree, I think the Moresco punches way above it's weight for the tariff you pay. It isn't as big or grand as the Gritti Palace but it isn't £900 a night either! Personally, i'd still stay at the Moresco if given the choice. Just my two penneth!
So on to the staff, who were all a huge credit to the hotel during our stay. They are polite, friendly, discrete, genuine and very professional. A special thank you goes to Barbara who works on reception who patiently helped us navigate the beaurocratic system that is ACTV! One of the vaperetto machines swallowed our money - 60 euros to be precise but to get your money back you have to file a complaint, make a report etc etc and none of it is a quick fix. Barbara filled out the form for us and called ACTV but as we were leaving in a couple of days she gave us her email address and once back in the UK she called on my behalf again and eventually, after about 8 weeks....we were refunded! Thank you Barbara.
I have one suggestion as a possible improvement which would be that the rooms have a DVD player in them and a DVD library in reception. Obviously, folks down travel to distant shores to watch TV but anyone who needs to stay in their room due to bad weather or a bad health day (I have these) would really appreciate something to watch other than BBC World News. That said, I did watch a very informative piece about female diamond miners - who knew.
I will definitely stay at the Moresco next time i'm in Venice.
- Official Description (provided by the hotel):
- The Hotel Moresco, located on the Rio Nuovo canal (1.4 km from Peggy Guggenheim Collection and 1.6 km from the Rialto Bridge. Less than 5 minutes walk from Piazzale Roma, 700 metres from Santa Lucia Station) is a wonderful gem in the heart of the beautiful city of Venice. The hotel is warmly decorated with a fusion of Venezian and Oriental design, it has a library with leather seating and a fireplace for guests. and it overlooks a private garden, with sun terrace and a bar area. The elegant rooms are unique and inidividually themed and offer 32" LCD TV with satellite channels, room service and free Wi-Fi/LAN , safety-deposit box, Nespresso machine, minibar. The superior rooms include a relaxation and / or balcony, and the suite has a whirlpool bath. The reception is open 24/7, breakfast and private transport to Murano island are included in the price. The care and attentiveness of the staff make you feel surrounded by an oasis of well-being. ... more less
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