During our longish trip to Italy (17 days) we decided to splurge and have a nice hotel in Venice. Since we got our room for a very affordable price, I assumed that it would be nothing special, and average at most, having not done my research at how fabulous this hotel would have been.
Upon arrival, we were greeted so warmly by Filippo and we got our private tour, our luggage disappeared, right away we were impressed.
Filippo booked our dinner that night, it was very nice (very expensive) but delicious, showed us where to go, knowing how pressed for time we were!
We had massages at the onsite spa and it was heavenly - definitely book one if you have the time! The massage was done on a water bed with changing lights to enhance your relaxation.
Our room was heavenly, the decor was so well done and so Venice! Marble bathrooms, perfect crisp sheets and a very nice damask wall paper....
They booked our water taxi for us to Piazzale Roma for 70 euros - about the going rate.
Gianni helped with everything and he was so nice and kind.
I only take one star away from this hotel as one of their guest representatives Dennis was quite rude/disengaged towards us. We are a younger couple (35/36) and we are middle class, while a lot of the people that check in, were probably upper middle class. He did treat us differently than them, he barely looked or gave us eye contact when speaking to us, and dismissed us when he felt that he was done with us. I observed him to make sure I was not being sensitive and he did treat other people better and differently.
My only suggestion for the hotel is to possibly provide retraining for him on customer service but he really did put a damper on a great hotel and the great service that the others had provided.
Otherwise, this hotel is fantastic and really is such a haven.
- Official Description (provided by the hotel):
- Hotel Ai Reali is located in Campo della Fava, a small quiet campo, few steps away from Rialto Bridge and only 5 minutes away from St. Mark’s Square. It’s a fantastic central location for who wish to discover the most real Venice. Experience the thrill to visit the old fish market early in the morning or have a cappuccino staring the Rialto Bridge, walking only moments from your hotel.The palace has been the residence of family Reali, a noble family who became rich with the trade of the sugar. The seal of the family is a double crown, the same crowns you find in the hotel logo. The Hotel is overlooking a canal and it has its own water entrance. Customers can easily arrive or depart by private transportation. In case you prefer to user the public transportation, the ferry stop of Rialto is only 150 metres away. Ferry line “Alilaguna” arriving and departing from the airport also stops in Rialto.The Hotel Ai Reali is a 4 stars hotel S offering all the services you normally find in a 5 stars, including the restaurant “Alle Corone” serving Venetian food with home-made pasta and pastry, a comfortable bar, a bar in the garden (open in summer),A wine cellar, a gym, a great “Reali Spa” with Jacuzzi, steam bath, sauna, emotional showers and a massage center. The products used in our Spa are provided by Vitalis a brand “total nature” well known in Italy.Regarding business, Ai Reali, offers a congress center with a big salon for 75 people, with wifi internet connection and if your dream is a great wedding in the most romantic city of the world, don’t miss the chance to ask our assistance, we are ready to arrange the wedding of your dreams, including the ceremony in the beside church, reception, gondola or boat transportation, lunch of dinner in any style, wedding make up and spa treatments. The decoration of the hotel and the rooms is classical Venetian with a lot of antiques and all bathrooms are full marble in different and elegant colors. The floors have been totally restored, you will really feel like to be in the 18th Century. ... more less
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