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“What we regret.....not staying longer!”

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Hotel Ai Reali di Venezia
Ranked #45 of 387 Hotels in Venice
Certificate of Excellence
Reviewed 12 July 2013

During our longish trip to Italy (17 days) we decided to splurge and have a nice hotel in Venice. Since we got our room for a very affordable price, I assumed that it would be nothing special, and average at most, having not done my research at how fabulous this hotel would have been.

Upon arrival, we were greeted so warmly by Filippo and we got our private tour, our luggage disappeared, right away we were impressed.

Filippo booked our dinner that night, it was very nice (very expensive) but delicious, showed us where to go, knowing how pressed for time we were!

We had massages at the onsite spa and it was heavenly - definitely book one if you have the time! The massage was done on a water bed with changing lights to enhance your relaxation.

Our room was heavenly, the decor was so well done and so Venice! Marble bathrooms, perfect crisp sheets and a very nice damask wall paper....

They booked our water taxi for us to Piazzale Roma for 70 euros - about the going rate.
Gianni helped with everything and he was so nice and kind.

I only take one star away from this hotel as one of their guest representatives Dennis was quite rude/disengaged towards us. We are a younger couple (35/36) and we are middle class, while a lot of the people that check in, were probably upper middle class. He did treat us differently than them, he barely looked or gave us eye contact when speaking to us, and dismissed us when he felt that he was done with us. I observed him to make sure I was not being sensitive and he did treat other people better and differently.

My only suggestion for the hotel is to possibly provide retraining for him on customer service but he really did put a damper on a great hotel and the great service that the others had provided.

Otherwise, this hotel is fantastic and really is such a haven.

  • Stayed: July 2013, travelled as a couple
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2  Thank Ggrace22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 12 July 2013

Just returned from a short stay in Venice at this wonderful hotel. Throughout our entire stay the quality of service and comfort has been exceptional. I really cannot emphasise enough how fantastically situated Ai Reali is. No more than 2 minutes from the Rialto and 10 minutes (at the most) from St. Mark's Square, the hotel is in the perfect position to see all of the major sights this incredible city has to offer. However, Ai Reali is also tucked away just enough to escape the mayhem that these tourist hotspots can become.

Our room was extremely comfortable with a fantastic bed, beautiful bathroom and everything else that you would expect in a hotel of this quality. From start to finish, the service was extremely good, with friendly and helpful staff always on hand.

A real gem in a city crammed full with hotels - highly recommended!

  • Stayed: July 2013, travelled as a couple
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1  Thank Sam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2013

While walking through the centre of Venice we came to our hotel the day before we were to be staying at it , I looked at the building and it was just the same as any other in Venice, nothing fancy, but when we entered the WOW factor struck us immediately, the receiption staff were so helpful, we explained we had arrived on a cruise ship and were coming to stay at the hotel the following night , they showed us round the hotel,offering drinks, tea, coffee so wonderful.
The hotel was fabulous inside, the decor to the soft furnishings excellent, our room finished to a very high standard with a very comfortable bed, the windows you could open all the way and look down on the gondolas pushing their way through the canal, breakfast in the morning was good with fresh fruits pastries and a little sausage bacon and eggs more then sufficent , would we stay here again YES, although the only down side is getting to the hotel, you have to walk or take a water taxi, coming from a cruise we had a lot of luggage so had to takewater taxi, which you have to remember you are in Venice and it was very expensive, also having a water taxi next day to go to the airport, makes the hotel an expensive one to stay in, but as I say all centre hotels in Venice would be the same

  • Stayed: July 2013, travelled as a couple
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1  Thank bluejames985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2013

A hotel for one night. What an experience. Fantastic room and wonderful staff. I have never stayed in such a wonderful place The room was outstanding, gorgeous furniture and very comfortable. Helped make our honeymoon special. We were in room 101 which coincidently added up our ages at marriage 50 and 51!!! The staff all of them were helpful and extremely polite. They took time to make us feel relaxed and helped out with anything that was needed. Imagine it only there for one night and we felt like royalty! If you get the chance and opportunity book in here x

Thanks for making our stay special

Karen Farrelly McDonagh
John McDonagh

  • Stayed: June 2013, travelled as a couple
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Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2013

From arrival to departure the service at this delightful hotel was flawless and enhanced our memories of our trip to Venice. We stayed four nights and found the location perfect for exploring both Saint Marco and the lovely Saint Polo / Croce area just over the Rialto Bridge nearby. The staff were very friendly and helpful. We dined in house on one evening and found the food and ambience to be very good. Would definitely go back.

Room Tip: We had a canal view which was fun to see the passing Gondolas and activity on the water.
See more room tips
  • Stayed: May 2013, travelled as a couple
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1  Thank Gary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2013

After I made my reservation at another hotel and I never got an answer for a question that I had, I decided to stay at this beautiful hotel.

Since it was my first trip to Venice, I had some questions and I got quick answers from the excellent and professional staff from Ai Reali hotel. Even though, this hotel is very elegant, it's personnel is very friendly and they are willing to help you answering any questions that you may have and also, they will help you find solutions to any problem that you may encounter.

Futherrmore, this attentive personnel help me book a water taxi( it's not as cheap as taking the vaporetto) from Marco Polo Airport to their hotel.

The hotel by itself is great ;very clean and you can smell it, as soon as you get into the hotel. Centrally located but not in a crowded street but, at less than five minutes from the Rialto Bridge and Market and if you will follow the signs that are on the walls, you will easily get to the San Marco Square and many excellent restaurants where you can enjoy the true Italian cuisine.

  • Stayed: June 2013, travelled with family
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Thank Mili20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2013

We stayed there 3 nights in June, 2013. Really perfect location and just renovated hotel. Very clean, attentive staff.
The design is classic and very standard. There is no special touch, if you understand what I mean.
We did not have a chance to use swimming pool or fitness center, but we saw signs near the elevator "coming soon", so I do not have idea if they are opened already.

  • Stayed: June 2013, travelled as a couple
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Thank TravelingSonya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Ai Reali di Venezia

Address: Castello, Campo della Fava 5527, 30122 Venice, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > Castello
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #45 of 387 Hotels in Venice
Price Range: £130 - £472 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Ai Reali di Venezia 4.5*
Number of rooms: 32
Official Description (provided by the hotel):
Hotel Ai Reali is located in Campo della Fava, a small quiet campo, few steps away from Rialto Bridge and only 5 minutes away from St. Mark’s Square. It’s a fantastic central location for who wish to discover the most real Venice. Experience the thrill to visit the old fish market early in the morning or have a cappuccino staring the Rialto Bridge, walking only moments from your hotel.The palace has been the residence of family Reali, a noble family who became rich with the trade of the sugar. The seal of the family is a double crown, the same crowns you find in the hotel logo. The Hotel is overlooking a canal and it has its own water entrance. Customers can easily arrive or depart by private transportation. In case you prefer to user the public transportation, the ferry stop of Rialto is only 150 metres away. Ferry line “Alilaguna” arriving and departing from the airport also stops in Rialto.The Hotel Ai Reali is a 4 stars hotel S offering all the services you normally find in a 5 stars, including the restaurant “Alle Corone” serving Venetian food with home-made pasta and pastry, a comfortable bar, a bar in the garden (open in summer),A wine cellar, a gym, a great “Reali Spa” with Jacuzzi, steam bath, sauna, emotional showers and a massage center. The products used in our Spa are provided by Vitalis a brand “total nature” well known in Italy.Regarding business, Ai Reali, offers a congress center with a big salon for 75 people, with wifi internet connection and if your dream is a great wedding in the most romantic city of the world, don’t miss the chance to ask our assistance, we are ready to arrange the wedding of your dreams, including the ceremony in the beside church, reception, gondola or boat transportation, lunch of dinner in any style, wedding make up and spa treatments. The decoration of the hotel and the rooms is classical Venetian with a lot of antiques and all bathrooms are full marble in different and elegant colors. The floors have been totally restored, you will really feel like to be in the 18th Century. ... more   less 
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