We are currently staying at the Ai Reali and even though we have not finished our stay I feel compelled to write a review now!
Their staff are very rude and not very helpful with the exception of two gentlemen named Yacob and Sergo. Other than them everyone is rude and useless.
I am also disappointed as I booked a suite and online it looked like a completely separate living room with a door separating the two rooms but it wasn't. When I called and spoke to Rita (very rude) she said that is just the way it is and the internet isn't accurate.
Secondly - I lost my sunglasses at a Resturant they recommended and I had to literally ask the hotel like 10 times to help me call them to check. each time they never got back to me.
Third - they never cleaned our room!!!!! Rita told me it was my responsibility to tell them when to clean my room. Horrible.
Fourth - everytime I asked them for help they always always took the 3rd or fourth time to get an answer.
The location is nice.
The rooms are average.
The staff are generally horrible.
I would not return. There are better hotels but I was hoping for the best since they are part of the small luxury hotel group.
- Official Description (provided by the hotel):
- Hotel Ai Reali is located in Campo della Fava, a small quiet campo, few steps away from Rialto Bridge and only 5 minutes away from St. Mark’s Square. It’s a fantastic central location for who wish to discover the most real Venice. Experience the thrill to visit the old fish market early in the morning or have a cappuccino staring the Rialto Bridge, walking only moments from your hotel.The palace has been the residence of family Reali, a noble family who became rich with the trade of the sugar. The seal of the family is a double crown, the same crowns you find in the hotel logo. The Hotel is overlooking a canal and it has its own water entrance. Customers can easily arrive or depart by private transportation. In case you prefer to user the public transportation, the ferry stop of Rialto is only 150 metres away. Ferry line “Alilaguna” arriving and departing from the airport also stops in Rialto.The Hotel Ai Reali is a 4 stars hotel S offering all the services you normally find in a 5 stars, including the restaurant “Alle Corone” serving Venetian food with home-made pasta and pastry, a comfortable bar, a bar in the garden (open in summer),A wine cellar, a gym, a great “Reali Spa” with Jacuzzi, steam bath, sauna, emotional showers and a massage center. The products used in our Spa are provided by Vitalis a brand “total nature” well known in Italy.Regarding business, Ai Reali, offers a congress center with a big salon for 75 people, with wifi internet connection and if your dream is a great wedding in the most romantic city of the world, don’t miss the chance to ask our assistance, we are ready to arrange the wedding of your dreams, including the ceremony in the beside church, reception, gondola or boat transportation, lunch of dinner in any style, wedding make up and spa treatments. The decoration of the hotel and the rooms is classical Venetian with a lot of antiques and all bathrooms are full marble in different and elegant colors. The floors have been totally restored, you will really feel like to be in the 18th Century. ... more less
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