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“November in Venice”
Review of Hotel Dona Palace

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Hotel Dona Palace
Ranked #71 of 384 Hotels in Venice
Certificate of Excellence
Reviewed 29 November 2013

Just returned from a cruise and did our stay prior to sailing for 2 nights. This hotel is a great location. The staff is very helpful. We had a junior suite over looking the chanel and with a great view. The breakfast area was quiet and the food was a nice choice. The hotel is serviced by the water taxi from the airport. Really enjoyed it.

  • Stayed: November 2013, travelled as a couple
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1  Thank Kitty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
donapalace, Front Desk Manager at Hotel Dona Palace, responded to this reviewResponded 7 December 2013

Dear Kitty,
thank you very much for taking your time and leaving such a nice review about our Hotel Donà Palace. Hod did your cruise go? We hope you enjoyed it as much as you enjoyed our establishment: the friendliness of our staff, the fabulous location (San Marco's Square is just around the corner!), our junior-suites canal view, our buffet-breakfast. We hope to have the pleasure of welcoming you again really soon... always at the Donà Palace hopefully. Thanks for your preference!

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282 - 288 of 818 reviews

Reviewed 25 November 2013

Had a great time here last week, The staff were wonderful, very helpful, loved the breakfast and relaxed atmosphere. Stayed in the Junior sweet, superb room, relaxed in the bath every eve. Very close to San Marco sq with a choice of restaurants close by to suit every taste and pocket. If in Venice again I would stay here!!.

Room Tip: Stayed in the Junior Sweet. Superb
  • Stayed: November 2013, travelled with friends
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Thank Hilary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
donapalace, Front Desk Manager at Hotel Dona Palace, responded to this reviewResponded 7 December 2013

Dear Hilary,
we are so glad that you enjoyed your stay at the Donà Palace! So pleased to read that our staff was up to the standards you expected and that you liked our 2nd floor buffet-style breakfast. As well as the junior-suite we allocated you and our very central position. Thank you for leaving your review in Tripadvisor... and we hope to welcoming you again, here at the Donà Palace!

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Reviewed 6 November 2013

Check in was friendly and efficient. Room was small, little closet space, but functional. Breakfast was a bit samey, but the service was excellent and was the best coffee I had in Italy.

This is a good hotel if you want to explore. Right next to St Marks Sq, and yet quiet. Handy for attractions and shops. It's not the lap of luxury, but it does what it says on the tin.

Room Tip: Second floor handy for breakfast
  • Stayed: October 2013, travelled with family
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Thank mdrhobbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
donapalace, Front Desk Manager at Hotel Dona Palace, responded to this reviewResponded 7 December 2013

Dear Sir or Madam,
thank you very much for taking your time to leave such a positive review about our nice Hotel Donà Palace. We understand you enjoyed your stay and appreciated our efficient staff, your bedroom (overall) and our coffee. Oh, yes, it's one of the best breakfast coffees served in Venice! Thanks again for your custom; and we hope to welcome you again... perhaps soon and always here, at the Donà Palace.

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Reviewed 5 November 2013

Perfect Location in Venice, next to St Marks Sq and 10 mins to Rialto Bridge...friendly and helpful staff...good sized room and bathroom which was clean and well presented. Lovely secret garden at the back sitting alongside the canal, great to relax and watch and listen to the Gondoliers going by.

  • Stayed: October 2013, travelled with family
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2  Thank Phil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
donapalace, Front Desk Manager at Hotel Dona Palace, responded to this reviewResponded 7 December 2013

Dear Phil,
thanks very much for the nice review you left on Tripadvisor. We are so pleased that you enjoyed your stay with us, at the Donà Palace! Our friendly staff, our central location, our good-sized bedrooms, our hidden garden always wait and hope that you will be back. Thanks again!

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Reviewed 22 October 2013

We stayed at Hotel Dona Palace for three nights. The staff was kind and helpful and made all of our dinner reservations throughout Venice. The included breakfast was plentiful and tasty.

As mentioned, the location is perfect for easy access to the Doge Palace and the Grand Canal. Yes, the pictures may be from a previous grander stage of the hotel, but the rooms were clean and functioned well.

  • Stayed: July 2013, travelled as a couple
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6  Thank T F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
donapalace, Front Desk Manager at Hotel Dona Palace, responded to this reviewResponded 6 December 2013

Dear Sir/Madam,
thank you very much that you took time to leave a nice review about our Donà Palace Hotel. We were glad to read you enjoyed your three nights stay with us and that our staff was kind, helpful and made all of our dinner reservations throughout Venice. Also, we understand you have also liked our included breakfast, our central location, your bedroom (its cleanliness, most of all!). We hope to welcome you again... always at the Donà Palace of course!

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Reviewed 14 October 2013

We spent 2 nights here in late September , 2013.We arrived by water taxi from the dock near the airport; a lovely ride with many water taxis available. This is expensive, around 110 euros. I had made water taxi arrangements through the Doña Palace--this was more expensive and he was an hour late and needed to be called by the port master. If you can take a taxi, do so, it is very much a part of a Venice experience, but make the water taxi arrangements on the spot.
What a shock to walk into the crumbling reception room from the From the canal. The tiny courtyard was nice, but unkempt. I was welcomed, lukewarm greeting, and asked for my passport and the money for the water taxi that they had arranged. Later, a nice young man ( Adriano) gave us help and was very informative. The bellman took me up to the wrong room, and I finally settled into a dilapidated room (very small) with questionable bedding. To their credit, the bathroom was redone and quite nice.
Breakfast was included and very satisfactory. The best point for this hotel was its location one block from Plaza San Marco. I have been in Venice four times. This hotel was recommended by a travel agent I did not know. I would not return to this hotel.

  • Stayed: September 2013, travelled with friends
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3  Thank marleft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
donapalace, Front Desk Manager at Hotel Dona Palace, responded to this reviewResponded 6 December 2013

Dear Sir/Madam,
we usually get good reviews about our hotel and our service, therefore we would like to thank you for your comments and will go through them step by step.
WATER-TAXI. Yes, it is expensive. A transfer booked through our Concierge is € 10.00 more expensive than taking a water-taxi on the spot... however our Concierge reserves one private motor-boat that waits for you. And that has a cost, much to our regret. The airport tranfer is to be paid for once you check-in, as per the informative transfer-form which we email to our guests requesting this service.
COURTYARD. As you have noticed we have a lovely garden over the little canal: our porters take care of watering the plaints and cleaning the area: we are surprisingly amazed you found it unkept. Our guests usually say the opposite... as you and everybody can read from other reviews.
BEDROOM: we are sorry it was not of your like. We cannot recall wether you contacted our Front Desk to ask for a change. We are more than pleased to give you a choice of rooms, if we have some available.
On the other hand we are VERY glad you enjoyed our friendly and helpful staff, our buffet-style breakfast and our central location (we are one stone's throw from San Marco's Square, as we like to specify). Thank you very much for your custom and for you detailed review.

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Reviewed 11 October 2013

Just had a 2 night stay here, hotel location great, nice little outside area backing onto canal, lovely just sitting watching the gondolas go by, very quite, buffet breakfast was adequate,deluxe room and bathroom very clean

Room Tip: basic rooms don't have a view of the cvanal we had a deluxe room which was bigger but with no vi...
  • Stayed: September 2013, travelled as a couple
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Thank MDJLM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
donapalace, Front Desk Manager at Hotel Dona Palace, responded to this reviewResponded 6 December 2013

Dear Sir/Madam,
thank you for taking time and leave a nice review about our nice Hotel Donà Palace! We are glad you enjoyed our central location, our courtyard over the little canal, our buffet-style breakfast, your bedroom (its cleanliness, most of all!), and the quietness of the establishment. We hope to welcome you again! Thanks for your custom.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Dona Palace

Address: San Marco 391, 30124 Venice, Italy
Phone Number:
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#49 Luxury Hotel in Venice
#121 Romantic Hotel in Venice
Price Range: £116 - £424 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Dona Palace 4*
Number of rooms: 27
Official Description (provided by the hotel):
A classy, elegant, luxury boutique hotel, the Donà Palace is a four star property overlooking the Rio at the Doge's Palace with its famous Bridge of Sighs, just a few steps from Europe's largest drawing room, Saint Mark's Square. The Hotel Donà Palace's exclusive setting in the historic heart of Venice is favoured for its priviledged position. Though close to so many important Venetian landmarks, the hotel's luxurious lodgings and accommodation have a refreshingly intimate quiet ambience, blending perfectly with the reflecting warmth of Venetian gothic design. ... more   less 
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Also Known As:
Dona Palace Hotel

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