We stayed from 1/4/06 to 6/4/06 and were initially allocated a room that you could barely swing the preverbial cat!!! We had requested a room with a view and all we got was a view of a backyard and a washing line. upon expressing our dislike of the room we were moved to the loft (family) room which was very nice at an extra cost of 20 euros per night. After 3 nights in the loft room we sadly had to return to the broom cupboard! This room did not have a safe deposit box. We were promised that the hotel would look after our valuables until a safe deposit box could be accessed for us. We agreed and went out for the day believing that our valuables were safe and secure. Upon our return that evening we found the front door to the B&B open, with nobody on reception, and, after ringing the bell we realised there were no staff present on the premises and our valuables were on a shelf in full view to any tom, dick or harry! Naturally we retrieved the bag. We did not see anyone again that evening so took our valuables out with us. The hotel rooms were advertised as having tea/coffee maker, safe deposit box, internet access and a working desk. The cupboard room had none of these facilities. We mentioned this to the staff and were informed that these facilities were hotel facilities and not room facilities. Indeed the staff informed us that we could have tea and coffee any time, all we had to do was ask. Well true to their word one evening a pot of tea was provided. However, the next time that we requested a pot of tea we were told that we could only have one when hotel staff felt like making some! It was at this point that we mentioned the valuables bag incident. For which we were reprimanded for removing the said valuables. Anyway, a safe deposit box (in the hallway) was eventually accessed. We had to list all items that went in there and were refused when we requested a key. The key had to be kept by the staff. Reluctantly we agreed. Not all our opinions on this B&B are negative. The location is great, the decor is pleasant and the hydrotherapy bath was great fun. However the breakfast was appalling, consisting of cold croissants, terrible coffee and if you were very unlucky a couple of slices of white bread! Above all we found the staff very unfriendly and in dire need of an intensive course in customer service training. We were even accused of causing the slightest of scratches to the bathroom sink! We both feel that this B&B has great potential it is just a shame that in our opinion it does not have the staff to realsie it.