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“charming bed and breakfast”
Review of Residenza Laguna

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Residenza Laguna
Ranked #376 of 457 Venice B&B and Inns
Cleveland area, OH
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“charming bed and breakfast”
Reviewed 24 July 2014

Residenza Laguna is a small bed and breakfast in the heart of Venezia, Rialto area.
It is NOT a hotel, and his should be taken into consideration when booking.

We stayed at Laguna for 2 nights, in early July, and booked a room for three (one adult and two children age 12). The bed & breakfast is not too easy to find, as there are no directing signs other the one by the door. The ideal way to get there is to get off the water bus at Rialto Mercato, and then walk on Ruga Vecchia San Giovanni until you find Calle dei Galizzi to your left.
The entrance to the bed & breakfast is narrow, the stairs to the rooms are very steep, and there is no elevator, which makes it for a challenging experience when carrying luggage.
The rooms are decorated in typical Venetian style, and have slanted floors which are not unusual in Venice. We had to request extra pillows for the beds, as we felt like our heads were at a lower point than our feet when laying down. But the kids thought it was fun to walk on slanted floors.
Each room has its own bathroom, small and in need of renovation but at least it's private. Each room is also equipped with an air conditioning unit. There are no window screens, which are essential in Venice due to mosquitoes coming from canals. Without screens it's impossible to keep the room or bathroom's windows open at any time of the day or night. Rooms have thin walls, which means that if you get 'noisy neighbors' like we did one night, you'll end up not sleeping.
The place is very clean, and staff members are nice and helpful. Breakfast is good, although we felt food choices could be improved.

We found the price a little too 'steep' for the place, even if location is very good for walking around Venice. The reason we found it steep is that bathrooms should be in better order; screens should be mounted on each window; and someone should be available 24/7 inside the building in case an issue arises. In our case, there was no one to contact at 3 am regarding our 'noisy neighbors'. Rooms do not have phone lines, and at night there is no one at the entrance desk. Only way to communicate is to exit the building and talk to the owner through an intercom. Having two young children in the room with me, I couldn't just leave them to go outside in the middle of the night!

Overall, I still recommend Residenza Laguna for a night or two in Venice, mostly because of location. Do not expect fancy accommodations, though, and neither a quiet environment.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank 3kidsmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
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English first
Livorno, Italy
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 July 2014

We stayed in this "hotel" for two days. The staff was quite nice and polite, but it was quite a problem to talk to them, since there were nobody at the reception when we arrived and when we had some issues to resolve we had to go out of the hotel and talk to the receptionist through the intercom. If you call it hospitality, well...On my request about the wi-fi in the room which was not working the reply was that it works. The guy did not even move a finger and did not seem to have any intention to help us or to come and see what is the problem and risolve it.
We were charged twice for the room and had to argue to resolve the issue. Finally we got the money back on our card.
The room which was supposed to be for three, was for too, with a third bed of a very bad quality.
The staff does not change used towels but just fold them. We were in three, and it was very embarrassing. We could not figure out which towel was whose...
A very noisy and scary street. During the night the outcries of drunk, early in the morning swearing of a tramp. I can hardly call it romantic...But this is of course not the fault of the hotel. The location anyways is not in a quite nice street.
Breakfast -nothing special. Stairs - too steep. Leaning floor. It could all well be characteristic, but I did not really feel anything like home feeling there..
I understand that it is in the center of Venice, but for this kind of "service" the price is too high.
We enjoyed our stay in Venice, but not in this "hotel". It was a total disappointment.

  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank Anya264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Venice hotels

Kuala Lumpur, Malaysia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 June 2014

This hotel charged my credit card despite an early cancellation at no cost and I never set foot in this hotel. On April 25, 2014 at 6am CET time, I was busy booking for my trip and booked one night here. The hotel immediately used my credit card and blocked the charges. But my plans changed and I found better places and I cancelled the booking on the same day at 1pm.

I thought nothing of it and went traveling. When I came home in late May, I found this hotel has gone ahead and charged my card on 12 May ( I was suppose to stay with them 9 May) for the full amount (as you know, this hotel is not cheap).

I have written to the hotel and booking.com. Booking.com responded asking for proof which I provided. That was 3 weeks ago (now is 14 June). From the hotel, there was not even an acknowledgement let alone an apology or a resolution. And I have written to this hotel numerous time, even through their own website

And Booking.com has also stopped responding. It used to be safe with Booking.com, I am not so sure now.

It is definitely, not safe to provide your credit card details to this hotel. Please be warned. I am now in the middle of dealing with my bank who is just as troublesome. These irritations will spoil your post-holiday highs :-(

Stayed May 2014, travelled with family
Helpful?
3 Thank TravelK1t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
davidecausin, Direttore generale at Residenza Laguna, responded to this review, 23 September 2014
Dear guests, we are sorry, but the client did not pay attention during the booking process, and the review is not true, it's totally wrong and false, first of all you made a reservation with NOT REFUNDABLE condition, because the price was lower then standard price, in this case we are not agree with your comments, which we find totally not corrisponding with the truth, you have never contact us before your arrival date, that you were sick, that's why you can not come at our Hotel, so we charged as the policy of reservation, after 1 month you had contact us and pretend to cancel your reservation because you were sick, please note that you have to cancel your reservation before your arrival date, not after 1 month, anyway after all our conversation and your medical certificate we refund your total money, so now why you not sending another review, that we refund your money back, and aslo all our guests can see that, we are totally in right position and not dishonest, and wrong like your irresponsabile comment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Boston, Michigan
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 June 2014

We arrived after a long flight from the US to find that even though we had a confirmed reservation for a room to accomodate 4 people, the hotel did not have availability. Instead they offered us 2 rooms but charged us an addition 100euros. After walking 30 minutes through Venice pulling luggage, this was very disheartening and not a good start to the vacation. The hotel clerk was so kind and pleasant and right away sent for the manager who is the one that demanded the additional money for the room. Again I was not happy but at that point just needed somewhere to drop the luggage. The rooms were not ready at that time but they were very accomodating in keeping our luggage for us. If you go make sure you take the water taxi to the stop near the Rialto bridge and then it is a short walk. Unfortunately we took the water taxi from the airport and got off at St. Marks Square and walked through heavy pedestrian traffic and trying to follow street signs to the hotel. We finally called the hotel and they met us nearby and leg us to the hotel. The hotel rooms on the plus side were extremely clean. Bathrooms were absolutely spotless and beds were very comfortable. They had a breakfast in the morning and I had my doubts when I saw the room but the breakfast was delicious with someone waiting on your every need. It was complete with fresh capuccino or expresso and fresh squeezed orange juice. The only downfall is rooms are up quite steep stairway and would be almost impossible if you can't do stairs well. Overall after check-in agreat experience and location could not have been better. I do think hotel room mixup was the fault of Expedia and not the hotel but it was a major mixup and didn't feel I should have been charged more money.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dreamtraveler705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nepa
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 May 2014 via mobile

My family stayed here one night during Easter week. We chose Residenza Laguna based on other reviews and were very happy with the choice. Directions were perfect. Good location, close to Rialto Bridge. The staff could not have been more helpful or friendly! Take their restaurant suggestions, one of the best meals we had on our entire trip.

Our triple room was a small room and larger room joined together. Beds were fine. Wifi fine. Able to leave luggage in the small lobby after checkout. Slept with the windows open and although there was some street noise we were not bothered by it. Breakfast was croissant, yogurt, boiled eggs, meat and cheese, and of course coffee, served by an adorable student from Sicily. We were asking her about Sicily, and she summed it up when she said, "Sicily is beautiful, but Venice is magic."

Just a few negatives, but I would not let these stop me from staying there again. No luggage rack in our room - had to use a nightstand, dresser, floor. Shower in our room was so tiny my 200+ lb hub could not fit. But excellent pressure and hot water. And yes, it was a bit of a pain going up three flights of narrow stairs with luggage, but this is Venice. :)

One other thought – when we came back to pick up our luggage that afternoon I asked a favor of the nice young man who worked there. We wanted to take a picture of our family looking out the window of our room, but had forgotten to do it earlier. We were able to go back upstairs to our room and pose for the picture while he took the picture for us from the street. How's that for service :)

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gelatogelatogelato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 April 2014

The location of this hotel was wonderful. It was within easy waking distance to two vaporetto stops. It's on the corner of two charming "streets." Lots of cute shops nearby. One of the highest rated restaurants (take out pizza, really) in Venice, Antico Forno, is right across from the hotel. The pizza was wonderful. The hotel is just a short walk away from the Rialto Bridge and the Rialto Market. The staff was very kind and helpful and good about making suggestions of what not to miss and where to eat. The room was a decent size even with a roll away bed in there and the beds were quite comfortable. Breakfast was simple but yummy. The nice girl will make you coffee, cappuccino or even tea if you want. We were very happy with this hotel and would glady recommend it.
I do have a couple of suggestions of things that would be very easy to fix. The storage is not very good. I hung up my clothes in the wardrobe, but there are no drawers and only one high shelf. I like to unpack when I travel, and it was hard for me to access my clothes on the top shelf of the wardrobe. A simple dresser with a few drawers would be wonderful. Also a couple of shelves in the bathroom or hooks would be helpful. The small shelf above the sink was not large enough to hold toiletries for three people. Also, a sturdy handrail or banister for the VERY steep stairs would be helpful. I kept imagining my elderly father trying to navigate those stairs with the decorative but not very safe brocade rope. I think the staff really listens to people's comments here. I read where someone complained that the towels were tiny. Well they were huge when we got there!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Laura G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Broughty Ferry, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 March 2014

We stayed for 3 nights in February , very good value for money B&B just a few minutes walk from the Rialto bridge. The room was quite small but full of character , breakfast was basic but adequate . The manager was very helpful and friendly and the hotel is in a great location for exploring Venice, close to canal and water bus stops. I would definitely stay in this hotel again .

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SuzieB510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residenza Laguna

Property: Residenza Laguna
Address: San Polo 1016, 30125 Venice, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > San Polo
Amenities:
Free Breakfast Airport Transportation
Hotel Style:
Ranked #376 of 457 B&Bs / Inns in Venice
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Residenza Laguna 2.5*
Number of rooms: 5
Official Description (provided by the hotel):
ITALIAN:Residenza Laguna si trova a pochi passi dal Canal Grande, a soli 200 metri dal Ponte di Rialto e a 150 metri dalla fermata del vaporetto San Silvestro. Offre 5 camere doppie, tutte con bagno privato, con arredi in stile veneziano e soffitti con travi in legno a vista.ENGLISH:Residenza Laguna is just few steps from the Grand Canal, 200 meters from the Rialto bridge and 150 meters from the San Silvestro waterbus stop. It offers 5 double rooms, all with private facilities, decorated in Venetian style with exposed wood beams on the ceiling. ... more   less 
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Also Known As:
Residenza Laguna Hotel Venice

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